There are not enough stars to fully express our gratitude. We are truly amazed with Southern Heritage Funeral Home and their generosity. Misty went above and beyond to make this whole process as smooth as possible. The service was breathtakingly beautiful - the flowers, the decorations and especially all the little personal touches she added just for our son. We have no idea how she managed to put it all together on such short notice in the midst of all this corona hysteria, but she did, and it was more perfect than we ever could have imagined. I truly appreciate the comfort, kindness, and detail she has given us during the funeral service all the way to the cremation.

Southern Heritage did an outstanding job on every detail during the most difficult time of my life. We had so many compliments from family and friends on everything; the setup of his things, the photos scrolling, his music playing during the visitation and then the service itself. We also got all the memories submitted to their website beautifully printed, the extra service guides and thank you cards...everything first class. Our family could not be more pleased.

I can not describe the compassion and empathy these gals offered. Suddenly finding myself a widow after 33 years of marriage I was basically catatonic. Guiding me and my four children through the depths of paperwork decreased our anxiety. Most impressive was assisting with my husbands death certificate that had been misplaced. I had no funds except the generosity of my husbands friends creating a gofundme page. Without the certificate I couldn’t access anything! These beautiful souls physically went to the hospital finding the right people, finding the physician to sign the paperwork, and physically mailing it. I’m forever thankful for those who go beyond a standard ‘job description’! Also I got to pick my favorite flowers that were arranged fantastically! #awesomepeople

Southern Heritage has a beautiful facility and did a wonderful job for my sister's funeral. Every detail was taken care of, taking the burden of those details away from the a grieving family. A huge thank you to all the staff.

I was 1st introduced to this funeral company in 2005 when they handled Aunt Doris and has been used by the Family for years with 10 people that ive known of 4 closest to me they made a horrible time a little easier they didn't push expensive stuff on you and if you didn't want something they would take it off the price also i recently had to plan a funeral for my 1st time and they even got someone to play bagpipes amazing grace like the deceased wanted and didn't push for a expensive elaborate funeral also he did not want that. they listened to me and honestly took what i said to heart Tommy didn't like fuss and aften said funerals were a waste of time and money so we had a private viewing and graveside funeral with bagpipes i appreciate it i believe it was perfect for him

At the worst possible time in my life Bob from Southern Heritage was amazing. My adult son had passed away, and I had never had to take charge of arranging a memorial. He walked us through the steps asked meaningful questions about my son and helped us plan a beautiful memorial. The service was completely inclusive, I did not expect that. There was nothing to think about nothing to worry about everything was done for us. It made such a difference. I was amazed at every turn at how beautiful everything looked. I’m just going to say that I did not have a minister Bob stepped in to perform the eulogy too. God bless them.

My father passed away recently and we contemplated various options for honoring and celebrating his life. We met with Doug Glasscock, Funeral Director, who was not only patient and helpful, but not pushy on any options. The entire process was extremely smooth, the service was wonderful, and they took so much load off of my mother that it made the entire experience much better than we could have ever imagined during a very difficult time in our lives.

We are so thankful for Misty and Southern Heritage Funeral Home. They cared for us warmly and with great competence throughout the whole process during this difficult time of the loss of my mother. The slideshow and chapel were absolutely beautiful and the service went smoothly.

Mr. Bob took care of everything and I couldn’t have asked for an easier experience. They decorated and made the memorial service look amazing and I would recommend them to anyone. They did great

Above and beyond, that's the only way to describe the customer service that was provided by, as my daughter called her, "Miss Misty". The customer service that was given by Southern Heritage, through Misty's representation, went way beyond what I expected. I've dealt with many a funeral homes personally and attended many services. The information and guidance that was provided to my daughter who was also dealing with two young daughters, after the tragic loss of her husband (my son-in-law), guiding her through all the questions and forms, helped in planning the viewing, the memorial service and went out of they're way to make sure everyone was accommodated. That might sound like normal business, but me knowing what normal business is, this was well beyond the norm. It wasn't just business, it was personal to them. No one plans on a sudden and tragic death, it was hard enough for me and her mother to help on different aspects. Luckily, Southern Heritage was there to help guide her through the hard questions that overwhelmed my daughter. Being from Texas, and having to come out here was hard enough under the given the circumstances, but with the help of SH and Misty representing them, they helped take a load off of my daughter's shoulders by just being there. Big thank you for caring when you could've been just another business. Thank you again and for showing what customer service should be like, especially in this day and age.

The lady we met with was very helpful because we didn’t have any idea what to do. All we knew was my husband wanted to be cremated. She took over and knew exactly what we needed to do, picking out his urn, and deciding on where the urn would be placed. I would advise anyone to go here.

My grandfather passed the week of Christmas. He had prepaid for his arrangements- traditional funeral & casket. Upon dealing with this, we were assigned to Misty, the “funeral director” (in quotes due to her unprofessionalism, apathy, and rudeness). We had sent SH the obit to which they copied and pasted it wrong, multiple times. Finally got on the phone with someone else who fixed it. We had learned the hard way about checking prior to the service of our loved ones since their embalming is done out of a facility downtown that has no regard to what your loved one is supposed to look like. You can provide a picture like we did and it didn’t even matter. They NEVER look like themselves. My mom and myself showed up asking to view my grandfather the afternoon prior to his service. We were ignored and then told his body was not there. We left upset. My aunt got back to her hotel and wrote an email to Misty recalling the situation in which she replied that he had been there and ready since that morning. My dad called back and handled the situation in which we drove back to SH to find my grandfather looking NOTHING like himself. Steve was gracious enough to attempt to fix his appearance, but we ended up doing a closed casket. During this time we told Steve that we would no longer be communicating with Misty as it had been an awful experience. While we were at SH, Steve wanted us to see the chapel where my grandfather’s service would take place the next day. I have been in this chapel many times and expected to see a traditional service set up, as my grandfather had prepaid for. WRONG. It looked like a night club. The chapel was set up for another service that was happening before my grandfather’s with round tables, gold wedding reception like chairs, gold table cloths, absolutely no chairs in a row or pews that I remembered or expected. Steve was reluctant to change the set up to accommodate the service my grandfather prepaid for. We ended up having family friends come and help flip the room for us even though SH had been paid in advance for a traditional service. My grandfather would have been enraged at all of this. Furthermore, we had incorrect contracts shoved in our faces the day before and day of the funeral because Misty failed to get it signed at my family’s numerous visits prior to the service. This was wrong and disrespectful. Just when we thought we had seen it all from SH, it comes time to get the foot marker done. Carol was assigned to assist us in this matter. My mother went down to meet with her to handle this matter in which Carol mainly was concerned with my parents prepaying for their service. After all SH had put us through they thought a sales pitch was appropriate? Any request or follow up to Carol regarding this matter has had a slow response, yet continue to receive sales pitches or more information regarding planning ahead in the meantime after declining multiple times. We still don’t have an approved, ordered foot marker. It’s almost March. This place is so distasteful and apathetic to grieving families it’s astonishing. I don’t wish this experience on anyone and feel no grieving family should ever have to deal with what we have.

My son left me in January of this year. I’ve not missed a single off day going by and seeing him. Needless to say, It has not been good for me. On Sunday, I saw where they rolled a truck over his grave again. It leaves tire marks on the sidewalk and over his grave. I have pictures. The first time I called Southern Heritage crying asking why they allow a worker to do such a thing. I have pictures from the 1st time. Today, I’m meeting with my lawyer to send Southern Heritage a letter. I’m positing this as evidenced so if it happens again I’m taking legal action. I’m feed up with it. Both times they ran over my son’s grave leaving tracks. You know if it was there family, they would be horrified. The first time they assured me it wouldn’t happen again. **What type of person would drive a tractor over ppl graves? (Second time it was just my sons) I’m very upset and should not have to this.

Worst task ever - to plan a funeral for my husband. I would select Southern Heritage again everytime. Their knowledge, compassion and patience allowed us to plan a service that we felt fitting for our loved one.

The kindness, professionalism, and care for our loved one and our family as we made arrangements was exceptional. Our family is appreciative and thankful for making a beautiful rememberance service honoring our family member. We are still receiving compliments from extended family and friends.

Please use someone else. My husband’s memory will always be tainted with the horrible experience I had with this place. At such a vulnerable time they made me feel insignificant, unimportant and like an outsider at my own husband’s burial. Words can’t express the additional deep pain and devastation I feel from dealing with Southern Heritage.