2/5 Sarah S. 6 months ago on Google
I
truly
wish
I
was
able
to
give
this
a
better
rating.
I
had
high
hopes
when
accompanying
my
mother
to
what
I
thought
was
one
of
the
best
hospitals
in
the
state
for
her
surgery.
Unfortunately,
I
was
quite
disappointed.
TLDR:
the
care
itself
(surgery)
was
fine
but
the
communication
was
horrendous
and
wait
times
were
ridiculous.
We
arrived
in
advance
of
the
check
in
time
and
were
told
we’d
be
helped
quickly.
We
waited
for
1.5
hours
without
any
updates.
When
the
nurse
came
to
take
her,
I
was
told
I
was
not
allowed
to
accompany
her
despite
originally
being
told
I
could.
I
was
asked
to
wait
for
a
“short
bit
of
time”
without
any
indication
as
to
how
long
that
would
be.
After
surgery
was
complete,
we
received
a
string
of
updates
with
conflicting
information.
We
were
told
we
could
see
her
and
we
started
getting
ready
to
go
the
hospital
and
then
we
were
told
we
couldn’t
see
her
yet.
This
happened
twice.
After
being
told
we
could
come
the
third
time,
I
packed
up
and
went
and
didn’t
wait
for
them
to
change
their
mind
(again).
Upon
arrival
at
the
hospital,
we
went
where
we
were
told
to
go.
However,
no
one
knew
where
she
was.
I
had
to
explain
she
had
likely
left
post-op
and
was
now
in
a
room
and
had
to
ask
them
to
call
whoever
knows
who
is
in
what
room
to
figure
out
where
she
was.
After
about
30
minutes,
they
were
finally
able
to
locate
her.
Her
stay
was
relatively
uneventful,
mostly
because
I
came
and
helped
out
when
she
needed
it.
When
planning
for
discharge,
I
asked
if
she
could
stay
an
additional
day
because
she
was
woozy,
would
have
a
difficult
time
with
pain
on
the
drive
home,
and
she
wasn’t
fully
with
it.
The
nurse
said
that
probably
wouldn’t
happen.
When
I
asked
why
I
was
essentially
told
“the
hospital
wants
to
make
as
much
money
as
possible
and
we’d
rather
fill
the
bed
with
someone
we
can
make
more
money
on.”
There
wasn’t
genuine
empathy
for
her
condition.
Instead,
she
was
a
number
and
the
medical
attention
she
would
receive
would
be
based
upon
finances.
This
is
truly
a
disgrace.
During
discharge
prep,
I
specifically
asked
for
her
prescription
to
be
sent
to
our
pharmacy
at
home,
which
is
a
2
hour
drive
away.
They
sent
it
to
the
hospital
we
were
in.
And,
they
waited
until
we
arrived
for
discharge
to
send
the
prescription
in.
They
had
5
hours
to
send
it
in
before
we
got
there,
but
didn’t
feel
the
need
to
do
so.
I’m
currently
standing
in
the
pharmacy
waiting
for
a
prescription
that
was
supposed
to
be
filled
at
a
different
pharmacy.
It’s
been
over
an
hour
wait.
We
have
a
2
hour
drive
home
with
someone
who
has
just
been
through
extensive
abdominal
surgery.
I
think
displeased
is
putting
it
lightly.
I
don’t
share
this
to
be
mean.
Individuals
should
be
able
to
make
informed
healthcare
decisions.
Personally,
I
would
never
use
this
hospital
again
and
what
I
saw
made
me
afraid
to
even
consider
having
a
child
here.
Reading
reviews,
it
is
apparent
others
feel
the
same
way.
I’d
suggest
going
elsewhere
for
your
medical
care.