Completely flabbergasted at the idiocy of these people. If u call expect to wait at least 2hours on hold then be disconnected. They cannot answer any of ur question because they simply have no clue. The employees are low educated and poorly trained but have an arragant attitude thinking they are of importance with a city job. The company itself is built on scams. They cheat ppl on their bills. They are rude to customers. They make huge mistakes and cannot correct them. I can go on and on and on. Good job Cleveland.

Let me just pile on to the bad reviews. I have tried to reach out to pay a bill and no one has gotten back to me. I am looking forward to them sending me to collections for their ineptitude. They must share staff with the water department. If you want to watch government inefficiency and incompetence in action. Move to The Cleveland area and use the mandatory water services here. It makes you want to dig a well and tell these people to take a hike.

It is obnoxiously hard to log into their online system. You need to have capital and lowercase letters and numbers and pick from one of their 7 special characters. To reset a password you need 3 security question anwsers.......This isn't the IRS what the heck! Mobile app or logon is not available! Get with the times NEO!

A few months back, I paid my sewer bill twice accidentally. The next bill I received had a large fee which is not possible because my credit card is attached to my Chkg. Acct. as a back up. My bank Manager gave me a copy of my activity and sure enough, the ewer dept took it twice AND charged me that fee anyway. When I called Customer Service for a manager, they were so rude and said they weren't taking the charge off. This is criminal. Someone betterdo something or I will not be paying another sewer bill . I am fighting for my life with a cancerous tumor in my brain and undergoing chemotherapy and can hardly pay my rent. Someone please fix this!

Why doesnt the live chat work? We pay enough for the bills youd think things would work?? Gotta wonder where all the money is going!

I called the sewer district this morning for a postal issue my bill is not coming to the home the woman that answered the phone was absolutely wonderful pleasant understanding and made sure that everything I needed was handled she definitely deserves a raise. I’m very good at customer service

plumber is the only plumber I completely trust to deal with my plumbing issues. He has done multiple things for me from unclogging a drain to bigger jobs like checking the sewer pipes throughout my building ,This company provide big offers to this services drain and sewer cleaning , I highly recommend Sewer & Drain - Garbage Disposal

I had a leak coming from underneath the tiles near the toilet. plumber was very prompt to pick up the call and able to come over on same day, diagnosed and fixed it in a very timely manner. He also fixed a kitchen drain clog from a few months back for a very reasonable rate , Highly recommend Sewer & Drain - Garbage Disposal .

I had to replace my faucet set on a very old sink and had a clogged up bathtub drain and I had to get it fixed before the next day when guests showed up. Plumber rearranged his schedule and was here in less than an hour. Friendly, professional, clean and fast! He noticed a few other issues as our kitchen sink was nearly 50 years and was able to fix it on the spot. Highly recommend and we will be calling Sewer & Drain - Garbage Disposal in the future.

$1400 bill for running toilet in basement. Won't help at all. I paid/charged $650 of it (as much as I could) And now they have stopped picking up my trash. So i have trash accumulating on my front lawn. Called and left a message and number with live person over a week ago. Still no response.

Have not got credit for paying Jan. and Feb. 2022 bills witch were payed in the mouths they were Due !

I've never been here, never been to Texas, rent, would have never even searched for this place (so I doubt I could have accidentally clicked)... and somehow I had a 5 star review in my history? What?