Juan and Ceasar really came through. They are professional patient and genuine guys. We needed them to perform some extra tasks and they didn't complain. We highly recommend there services.

***Please contact me if you’re a victim of Basement Systems and are interested in a class action lawsuit.*** Wood’s repairs were simply props that made it appear as if repairs were done. I had cracks in the wall in the basement and the wall was bowing almost 3”, also water would come in through the exterior door. The salesman recommended a nearly 17k repair that included trenching with a moisture barrier, a sump pump, a grate under the door on the inside, a dehumidifier and brackets to stabilize the walls. He told me that cranking one of the brackets every 6 months would correct the leaning wall. In May of 2023, they did the initial repairs. The jack hammering was very loud. When they were done, I saw the props: fresh “concrete” drying, the grate by the door, the stabilizing brackets, a sump pump with 3 visible discharge lines on the outside, and the dehumidifier was there. The workers gave me a giant socket wrench and told me to crank the stabilizing bracket every 6 months. At this point, I was naively pleased and felt it was money well spent. In October, I found cracking along the edges and moisture was getting in. The sump pump was installed backwards and wasn’t functioning properly, the discharge lines from the sump pump were not secured or functional. The stabilizing brackets were not strong enough and one of them was bowing. The grate by the door was caked with sloppy “concrete”. I complained and they agreed to redo the work, making no concessions regarding the stabilizing brackets, which were not working. When they came to remove the “concrete”, I expected loud jack hammering, but it was surprisingly quiet, due to the softness of the “concrete”. When they refilled the trench, they took the “concrete” chunks that they had busted up and threw them back in along with some new rock. The line for the trench was jagged. They slopped globs of “concrete” on the opening where the dehumidifier drains, making it useless. The water barrier, that by state regulation is supposed to be 10 mil plastic, was thin, like a cheap trash bag, supposedly 4 mil. It was rumpled under the chunks of used “concrete” with no potential of sealing out moisture. The grate by the door was made worse by sloping the “concrete” to direct water in. The sump pump was still not corrected or functional. They used duct tape to secure the cheap, plastic water guard. I was shocked at the brazen carelessness and the toy-like, low quality of the materials. Thankfully, I saw their overpriced system exposed. Each part was a cheap prop and the work was performed with no regard for functionality. They don’t use actual concrete. They use a cheap sand mixture called Quickrete Sand Topping Mix. It is intended to be used for repairing and topping damaged concrete surfaces less than 2” thick- not for a basement floor that is to be a minimum of 4”thick. That explains why it was cracking everywhere. After I complained again, they agreed that it was not acceptable. They offered to repeat the work, using higher quality materials than they usually do and said that this time they will do it right. With so much jostling to the foundation, I consulted with qualified professionals. I learned that the low-quality support beams were not holding the wall up, not spaced properly, and that removing certain ones could cause structural issues. They cautioned me against cranking the bracket biannually saying it will cause structural damage. The sump was unneeded to begin with, and cannot be removed either. They told me that I agreed to this, I signed a contract. Basically saying, sorry it didn’t work for your situation, but this is they system we offer. I wish I had done more research before choosing Wood’s, there are many reviews like mine. I have had the issues corrected by a local, family owned business, who said they fix Wood’s works often. What should have been a 10k repair, turned into a 30k repair. Even their warranty is a prop- they say its 25 years but it is only 7 years, here in Missouri.

Had Woods reseal and line basement walls. The Team of Juan Hernandez and his assistant Caesar were outstanding. The basement looks great now. They were efficient and did an excellent job. The work was excellent and they also did extra by cleaning the basement floor. Would highly recommend this team!!!!!

Alec and crew for Woods basement came out and put some peers to help stabilize my home. The young men had a good work ethic, and were very respectful, kind and hardworking

Well I never thought I would be excited about spending enough money to pay for a new car to instead encapsulate our crawlspace, but Juan and Caesar did an awesome job in making sure we felt like we got our money's worth. Within less than two days they had this massive 2,700 square foot dirt crawlspace completely cleaned out and retrofitted. Juan's communication during the process was great, making sure all my concerns and questions were fully addressed. We also loved their attention to detail, making sure to organize all of our cables and wires for us and make the area feel like part of the home instead of vacant space. Oh, and Juan, if you are reading this, you left your knit hat at my house, feel free to drop by and pick it up anytime.

We had a very good experience in the sales process with Mike. We had cracks and settling in our driveway and walkway which we are having repaired. The analysis was fully explained and the options were presented without pressure and helped us decide on our course of action.

Aleck and Jose, it was a pleasure working with these two crews. We had three major jobs done at the same time. These men were able to stay on schedule, no drama and very courteous. Cleaning everything as was before leaving. They were also very informative and patient. Answering all questions to my satisfaction. I only have one picture of a small section that was done. It was so very interesting to watch, while now having the peace of mind knowing we won't have to worry about our foundation again, as we enter our "golden years". Thank you all!

My experience with Woods can be broken down: 1.) the waterpoofing, and 3.) the "half wall" install I wouldn’t recommend these clowns to my worst enemy. 1.) Waterproofing: Caleb's crew is the crew that came out to my home. They had to do the job in two days because they got started late on the first day. Caleb was very professional and respectful. He takes his work seriously and treats the customer well. His crew was a bit noisy (vocally), I can't blame them. The only reason I noticed is because I was working from home, but I gave them grace while they worked and didn't complain. I did a close inspection of the work after they left. I sent my concerns to Woods via email for the following: 1.) They join their WaterGuard seams with duct tape. This looked a little out of place but they assured me this is normal. 2): My last concern was that they left my existing vapor barrier hanging outside of the WaterGuard. If water were to pour down the walls, it would have dripped down along the inside of the vapor barrier onto the floor - rather than down into the WaterGuard channel. They were sent back out to my house by their office and were beginning to get ready to jack up the concrete again for an unknown reason. Their office communication is so poor that they didn't even know why they were coming back to my house. I had to re-explain the issue of the vapor barrier to them. They then used their furniture dust protection plastic that they had on their truck as a 'vapor barrier' and taped it along my existing vapor barrier so that there was enough slack to now tuck into their WaterGuard. This was a cheap fix rather than them attaching an actual vapor resistant material to my existing vapor barrier. The new taping was so poor that I had to go back through and re-tape it all with a more adhesive tape. It was a cheap way for them to get me to shut up. 3.) The Half Wall installation: Joshua came out with his crew to install the new metal 'studs' and new water proof wall. He was very polite and thorough. The half wall looks nice, but the metal 'studs' they use are so flimsy and cheap that is does not hold up the weight of the wall. They even came completely off my wooden studs in one room Overall, the communication between the office and the foremen is very poor. This is probably their biggest issue. The work they do is 'fair’ at very best, but for $13k, I expect it to be near perfect. I did have water seepage coming through the seems in the concrete they poured. UPDATE: A tech from Woods came out (weeks later) to diagnose the issue. He opted to have all of the poured concrete busted up and laid again. To me, this admits the initial job was done incorrectly. Here I am, months and $13k later, still dealing with extremely slow progress and embarrassingly slow communication from the office. I have included pictures of the efflorescence around my floor and the gap between the concrete they poured. If you’re unfamiliar with efflorescence, it means moisture/water is present. Hoping to get this fixed soon so I can wash my hands of this company. Additional Update: I got ahold of a Project Manager. He got a crew out to place another WaterGuard. They screwed up the work of the half wall installation and I can no longer fit my flooring in. Elementary level work from incompetent leaders. I cannot get ahold of anyone to fix my existing problems. They continue to ignore my phone calls and do not return any calls when I do get ahold of them. I have never dealt with such incompetent people who claim to be a proper business.

Juan and his crew, Cesar and Mike did a great job installing a drainage system in my basement. They were very careful during the process and did a clean job considering that part of the finished walls and concrete floor had to be removed.

Extremely disappointed with this company. Reached out to them back in November of 2022; been dealing with this issue almost 8 months later for just one project. That right there should be a red flag for utilizing this company. As a first-time home buyer; I lack relationships with various contractors and thus stumbled upon woods basement systems through Google reviews. I'm finally posting about this company, hopefully to open others' eyes so they don't make the same mistake I did and trust these people. I was initially being preemptive with this project because I saw water residue in my garage entryway. Woods Basement recommended installing a French drain to solve my issues; none of which actually solved my problems. Instead it actually made a visible water stream go into my garage. With matters getting much worse after their "service"; which by the way only about 10% of my communication attempts to this company would make me feel as if the company were actually concerned with fixing their issues. Any other communication was left to voicemails or left waiting on a call back that would never come from them. The French drain that was installed doesn't even collect any rainwater during a rainstorm which can be verified with some video I have taken! Even the concrete that was laid down blew away in pieces from a leaf-blower! Not only have they left my property looking like someone tried to tackle a DIY project at my home BUT they also have tried to invoice me a final bill for work that was never approved. An invoice over $2700 at this moment. After speaking with their dispute team that is in charge of their loan department; apparently Woods Basement is claiming that no communication was attempted from the customer(myself); thankfully I have plenty of email threads and phone logs to confirm otherwise. I had three other contractors look at my property after these issues weren't being handled and all of them stated the work performed should not have cost more than $1100. P.S. for anyone still reading this far: DO NOT FOR THE LOVE OF GOD USE THIS COMPANY!! Please see attached pictures for the non-professional work that this company attempted.

When you need work done on your home, you want the best to do it. I got quotes from 2 other places that came in under what Woods Basements price but again, I wanted the best. I signed the contract, paid my deposit a little over 45 days in advance. I get a call from a representative with Woods Basement less than 24 hours before they were due to start at my house saying there’s a scheduling conflict and they needed to change the date. I said absolutely not, I took the day off work already and was not willing to change the date. A few hours later, they called back and said they’d honor the date and they’ll be at my house at 9am the next day. The next day comes and at 845am, I get a call saying they’re running behind and will be there shortly. Finally, they arrived; 50 minutes late! Now I’m frustrated. They began the work. I left them alone and the 2-man crew that was working seemed to be working very diligently. I don’t think they took a break but I left the house a few times so who knows. About halfway through the day, a representative called me and asked me how it was going. I told her about the crew being late and she did not care at all . She just skipped right to her next question. I made sure I said it again to which she said “scheduling conflicts.” Towards the end, the head guy tells me that I could benefit from adding another piece to the drainage system and that would cost an extra $250. I was leery but I did it. They finally finished around 730/8pm. That was a long day of work for them. I wrote a check for the remainder of the balance and off they went. I didn’t get the option for a receipt for payment or anything in writing for the work they did. After they left, I found my driveway filthy from the remnants the crew left behind. Gravel and dirt left where their trailer was parked. I spent 30 minutes sweeping up the mess. The battery from the back up pump that they installed was just left on the floor. I would’ve like to have an option to have it out of the way. Very tacky in my opinion. The next day, I go down in my basement to inspect the system and I can see daylight coming from my foundation where they drilled for the drainage pipe to discharge. I don’t know anything about basement systems but I can definitely say this was not correct. The gaping holes would for sure let bugs in and my heating and cooling to escape. I waited for 7 days and called the office to voice my concerns. I spoke with Roselle. She told me to send pictures of my complaints and she would be in contact with me the next business day to schedule a time for the crew to come out. She then sends me to another department so that I could get a copy of my receipt and warranty paperwork. I was told by that department that they don’t issue that paperwork normally but only if you request it. That’s weird but, whatever. What business doesn’t automatically issue a receipt for paid services? They then emailed it to me. The next business day comes and goes. No calls. No emails. No attempts of contact from Woods Basement. Actually, 4 business days pass with no contact so finally I called back to get something worked out. I spoke with Monica and she seemed somewhat interested in my complaints, more than the other lady for sure. She worked something out and the next day, they call and said someone would be out to fix the gaping holes that were left and they were 25 minutes away. I wasn’t home so they did everything from the outside. The battery pack still looks tacky as it just sits on the floor, in the way. I guess I have to figure that part out on my own. This seems to be a safety hazard for sure. I went with this company based on reviews and reputation alone. Again, Woods was not the best price for what I wanted done but I bypassed that and still went with them. Would I have them out again?Highly unlikely. Only for warranty issues. Would I recommend them to family and friends. Probably not. I’m having a severe case of buyer’s remorse.

Woods Basement Systems done an amazing job for us. Matt Steven's was our sales representative and great helping us understand what was needed, and how it would be done. No pressure on us to decide. The three man crew that showed up to do the job were very productive and knew exactly what they were doing. Very professional. Those guys worked non stop till the job was completed. Kept me informed of what was going on and what procedures was done. Aleck Rosales was the Forman on our job. Very kind and knowledgeable. As was his two man crew. Highly recommend Woods Basement.

Our driveway was very cracked and uneven. Roger with Woods Basement came out and leveled it out and cleaned out the cracks.He then cleaned up and will be back to fill in the cracks. The weather wasn’t cooperative as it was too wet to fill the cracks, but he said he will be back and finish the job. I highly recommend Woods Basement Systems. They do a great job and the price is reasonable. Thank you for such a great job.

Zach did a terrific job. He was actually early for our appointment. He was considerate of his tracking any dirt into the house. Zach moved through his checking procedures and explained to me what he was doing and the results. All good. Valuable employee.

Franky & Steve did a great job on our concrete leveling project. There knowledge of the equipment and the job itself was impressive. They took us through everything they were doing and the end product was exceptional. We are very pleased with the outcome. Franky and Steve return on the schedule time 9and finished our job. Everything looks great and very pleased with the final outcome