5/5 Lee-Martin C. 7 months ago on Google
I
used
to
own
a
Jaguar
Ftype
S.
Eventually
sold
it
to
get
into
a
new
GR
Supra!
The
dealership
experience
while
owning
that
Jag
was
emaculate.
Never
had
to
wait
at
the
dealership.
Never
dicussed
cost
until
an
actual
estimate
was
made
or
until
actual
work
was
done.
They
always
sent
me
home
in
Uber
Black.
At
one
point,
i
was
greeted
with
a
glass
of
champagne
at
the
door.
A
little
after
I
bought
the
toyota,
it
was
having
some
issues
with
the
door
opening.
It
was
this
whole
ordeal
of
them
not
wanting
to
look
at
it
because
the
car
was
wrapped...ended
up
taking
the
door
apart
myself
and
fixing
a
bent
rod.
Ever
since
then,
my
experience
at
toyota
dealerships
near
Buckhead
Atlanta,
where
i
live,
has
been
awful,
even
for
oil
changes.
A
service
that
is
normally
a
couple
hours
on
a
regular
toyota
but
requires
a
special
tech,
oil
and
parts
on
the
Supra.
A
multiday
ordeal
-
which
I
dont
mind.
I
take
the
car
to
the
dealership
and
they
cant
even
spend
$15
to
take
me
home?
It
just
just
seems
like
they
dont
care
about
their
customers
at
that
point
or
thet
they
only
care
about
money.
And
as
the
owner
of
multiple
businesses,
that
is
a
poor
way
to
handle
clients...That
is...until
I
met
Gregory
Hawes
of
Rick
Hendrick
Toyota
in
Sandy
Spring
Georgia.
I
drove
in
expressing
my
frustrations.
He
simply
said
"no
worries,
i'll
take
care
of
it".
I
was
speachless.
They
is
a
completly
different
attitude
than
what
i
was
met
with
previously
especially
at
other
loacations.
I
was
in
an
out
in
10
minutes,
left
my
car,
they
paid
for
my
ride
home,
I
came
back
a
week
later
with
all
my
concerns
addressed.
Conceens
that
were
denied
at
other
locations.
This
is
a
good
example
of
customer
service.
Its
not
even
about
doing
what
the
client
wants,
its
asking
yourself
"how
can
i
help
the
client
acheive
their
goals"
and
I
believe
Greg
went
above
and
beyond
to
get
me
sorted
out.
It
is
my
hope
that
Greg's
methods
becomes
standard
at
his
dealership
and
others.
And
if
your
response
to
this
is
"you
sold
a
Jag
and
baought
a
toyota,
you
missed
the
point".
Thanks
again
and
huge
shoutout
to
Greg!