Every single month that I refill my chemo, there's a problem and I get it weeks late. Who's running walmart Specialty Rx? Do they realize people like me NEED these meds ON TIME? Do they even care? Frustrating! and calling is futile, because you'll get several different "patient care managers" all telling you different reasons why meds can't be dispensed. Never had this much trouble with Optum, one time there was, they kept in touch with me until resolved. Customer service and patient care are not WMSRx priority.

This pharmacy is impossible. I spoke with 4 different managers since last Monday the 21st of February to have my Childs medication by her injection date which was that following Thursday. The supervisor told me that the soonest she could get it was Friday February 25th. So when Friday comes I get a phone call from the pharmacist saying they need to talk to me before they process my Childs order. I call again Monday February 28th I spoke with Noland and he gave me his word that he would put my child on a calendar as a friendly reminder so she gets her medicine on time. Noland takes my updated credit card to process my Childs medicine just for an employee to call me back because they used a different credit that I didn’t authorize them to use. So here we are on March 1 on the phone with pharmacist who clearly are not competent to do there job again about my daughter who is now 1 week a half late on her medications. I politely told the last supervisor that I was recording this call and you staffs incompetence is opening a window for me to sue the pharmacy. No notes made to the account no empathy for my childs pain her bleeding blood cause she had not had her medication due to the ignorance of these people. And I’m tired of it. So clearly noted that if my child goes back to the hospital due to this pharmacy trust you don’t have to worry about not sending her medication due to payment. Cause my lawyers will make sure y’all (Walmart specialty pharmacy) pay for it the rest of her life if she don’t get her medicine today March 2, 2022. All y’all calls should be recorded anyway due to your employees barely being about to hear or do their jobs correctly.

If you like neglect and incompetence, this is for you. I have to spend about 1 hour and 40 min. on the phone, three to four calls a month to get a prescription filled. They say they will call you back to set delivery, but NEVER do. You call to get it going and they always say they were about to call you that same day...really? Every time I call you were about to call? How about that.

Its great environment to work i love it

Arrived at 9pm to find the pharmacy closing. I was met quite rudely by the pharmacy manager as I approached asking why they were closing. I mentioned that Google had their hours posted as open until 930 pm but the manager barked nastily across the store that "Google doesn't run Walmart." Up until now I've had good experiences at this pharmacy and true Google doesn't run Walmart but customer service is important and expected escpecially from the manager of that department. Ive suggested an edit for the hours of operation and would like to suggest retraining for the pharmacy Manager.

Its a great place to work the best for me atleast. The managers and other staff are very kind and understanding to there employees that are going through tough Situations in there personal life and make them feel like going to working is a calming time in there life everyday im at home there wth everyone. And I love how they teach us to go 110% to help our PT! That also is a great feeling I am eager to be trained in other settings to learn further ways to help myself and others to live a better life. Thank you Walmart Specialty Family.😁❤

Always outstanding service. The employees go far above and beyond what’s asked of them.

As many people mention in the reviews, this is not a pharmacy that is open to the public, but rather a warehouse specialty pharmacy. That’s not why I give it one star. I worked at this specialty pharmacy for about six months. I’ve worked in pharmacy for about ten years, and this has to be the most mismanaged place I’ve ever been employed with. Micromanaging is INSANE. You have to notify your supervisor if you want to pee. Also, nobody seems to know what’s going on with things like schedules, policies and procedures, etc. There were multiple occasions I would ask managers questions and they would dismissively tell me, “I don’t know.” One coworker died in the parking lot from heart problems, so, pretty stressful environment. Worst of all, customer care is ATROCIOUS. Employees are told to call patients to set up deliveries, just to have to wait on hold for innumerable minutes for someone in another department to be available. Why wouldn’t we have things ready to go before contacting the patient?? Awful for everyone involved. Sadly because of insurance, a lot of folks can’t even choose which pharmacy to fill their prescriptions with, so telling you to go elsewhere probably isn’t helpful. Just know what you’re getting into.

This pharmacy absolutely has THE worst customer service I have ever seen. They lost my prescription for 24 hours and then when they found it had no idea what to do with it. They told me they didn’t have a the drs fax so there was nothing they could do. I was at the drs office and gave them the fax number plus the nurse was on the phone getting the prior authorization done. I know prior authorization Can take time but not this long when it’s the pharmacy that is holding everything up. I have called for 4 days now and they always give me the run around and make excuses. Also every single time I call I’m on hold at least 15 minutes. This is a terrible pharmacy. Go elsewhere if you can.

This is NOT an actual Walmart pharmacy It’s a Walmart distributer... Get it right google!

Warehouse distribution center, not an actual pharmacy. (I'm sure it's just fine. But walking there expecting a pharmacy was a let-down.)

Awesome Specialty Pharmacy with workers who are awesome heroes

Fast and courteous delivery 🚚

This is not a walmart

Always wall mart is the best

Rude and mismanagement

Great call, everyone I spoke to was very nice. Got my new meds filled and everything went as smooth as could be. Very satisfied.

Terrible waste of time on hold speaking to people you can't understand and won't speak up so you can hear them. My average wait time on hold 25 minutes to 45 minutes.

worst place to get your prescription refilled. had to wait 2 weeks to get a medication after several calls.each time i call they have different answers for me. not recommended for patients with any severe conditions

Not a Walmart Pharmacy

Claimed to be a pharmacy but is in fact a medical facility, then proceeded to yell at me because your place claims to be a pharmacy

Very good value for money