5/5 Tiffany Y. 3 years ago on Google
This
review
is
long
overdue
but
I
promised
myself
I
wouldn't
let
2021
come
without
me
singing
MHC's
praises.
I
am
known
for
having
great
hair,
so
I
am
very
picky
about
who
styles
it.
Unfortunately,
after
going
to
the
same
stylist
for
the
past
10+
years,
I
was
in
search
for
a
new
place
to
maintain
my
cut
and
color
in
October.
Out
of
desperation,
I
went
to
get
my
dead
ends
trimmed
by
a
stylist
I
knew
and
she
totally
messed
up
the
shape
of
my
bob.
Out
of
desperation
again,
I
did
a
hashtag
search
on
IG,
stumbled
upon
MHC,
stalked
a
few
stylists,
and
landed
on
Shannon.
Not
only
did
she
repair
what
I
thought
was
a
hopeless
situation,
she
was
patient,
professional,
meticulous,
and
dedicated
to
achieve
perfection
and
ensuring
I
left
happy.
A
couple
weeks
went
by
and
I
decided
to
give
MHC
another
try
for
a
color
appointment.
I
have
been
in
the
red/copper
family
for
years,
and
all
of
a
sudden
I
wanted
a
change
to
go
towards
the
ash
blonde
direction
for
my
birthday.
Shannon
didn't
have
availability,
but
the
owner,
Stacy
was
determined
to
match
me
up
with
a
good
fit
for
my
needs.
I
had
an
evening
appointment
to
see
Nicole,
who
was
just
a
sweet,
patient,
and
professional
as
Shannon
:)
However,
after
a
few
days,
I
just
wasn't
happy
with
how
my
hair
turned
out,
so
I
gave
them
a
call
to
express
my
concerns.
I
was
not
only
encouraged
to
come
in,
but
Shannon
made
room
for
me
in
her
schedule
to
come
the
following
day
so
she
could
fix
my
hair
before
my
trip
to
Chicago
two
days
later.
The
owner,
Stacey,
even
pitched
in
to
assess
and
address
the
situation.
They
both
explained
that
because
my
hair
had
so
much
red
and
copper
tones,
it
would
take
multiple
appointments
to
achieve
the
results
I
wanted
while
keeping
the
health
of
my
hair
in
tact.
However,
the
goal
was
for
me
to
leave
confident
and
happy,
and
Nicole
got
to
work
and
more
than
delivered
on
that
promise.
Not
only
did
she
address
my
color,
but
she
treated
my
hair
with
extra
TLC
to
minimize
damage.
At
the
conclusion
of
the
appointment,
not
was
I
ecstatic
with
the
results,
but
they
did
not
charge
any
additional
fees.
Talk
about
EXCELLENT
customer
service.
In
the
middle
of
a
pandemic,
a
lot
of
businesses
have
been
raising
prices,
charging
for
any
and
everything
to
make
up
for
whatever
has
been
lost,
but
not
the
MHC
team.
They
have
over
100
5
star
reviews
because
their
commitment
to
excellent
customer
service
is
non-negotiable.
I'd
also
be
remiss
if
I
didn't
compliment
the
other
stylists
(i.e.
Steve
and
how
their
entire
team
seem
so
willing
to
lend
each
other
a
helping
hand.
With
so
many
salons
that
have
stylists
who
seem
to
work
in
silos,
MHC
has
a
familial
atmosphere
where
the
teamwork
they
exhibit
is
so
authentic
it's
refreshing.
Okay...I
know
this
was
a
long
review,
but
like
I
said,
it
was
long
overdue!
To
the
team
at
MHC,
especially
Stacey,
Shannon,
and
Nicole,
thank
you
for
making
my
quest
for
a
new
salon
to
call
home
a
short-lived
one
and
an
awesome
experience!
Not
only
can
I
not
wait
to
return,
but
I
have
been
telling
anyone
who
has
complimented
my
hair
where
they
should
go,
too!