1/5 Patrick P. 3 years ago on Google
Due
to
the
COVID-19
pandemic,
I
ordered
flowers
on
behalf
of
my
grandmother
for
my
mom’s
60th
birthday.
My
grandmother
could
not
be
there
in-person
to
celebrate
due
to
COVID-19
precautions.
I
picked
up
the
flowers
on
Friday
around
11:30
am.
The
next
morning
around
9:00
am,
the
majority
of
hydrangeas
had
wilted.
Upon
proper
inspection
of
how
the
flowers
were
placed
in
the
vase,
the
stems
were
at
the
very
top,
approve
the
maximum
fill
line
of
the
vase.
I
provided
the
boutique
photos
of
the
hydrangeas
and
how
the
stems
were
placed
improperly
in
the
vase—not
allowing
the
flowers’
stems
to
be
submerged
in
the
water.
The
boutique
called
back.
They
were
incredibly
cold
despite
letting
them
know
the
situation
and
the
importance
of
these
flowers.
Sarah/Sara
(Spelling?),
the
boutique
store
manager,
suggested
I
take
the
hydrangeas
out
and
recut
them.
That
was
her
only
solution.
Her
tone
showed
that
she
did
not
believe
me
although
I
provided
photos.
You
should
not
have
to
recut
flowers
less
than
24
hours
after
picking
up
a
floral
arrangement.
They
offered
NO
customer
service,
and
their
demeanor
was
cold
and
lacked
empathy.
No
offer
to
find
a
viable
solution
despite
explaining
the
limitations
I
have.
I
felt
as
if
the
responsibility
was
100%
on
me.
Subsequently,
I
have
been
in
their
boutique
countless
times.
Oftentimes,
no
one
talks
to
me.
I
am
younger,
and
I
feel
as
if
they
age
profile
and
discriminate.
In
addition,
I
have
asked
them
to
order
items
for
me
twice.
Both
times,
they
never
followed
up.
In
my
heart
of
hearts,
I
really
want
to
root
for
this
place,
because
they
are
locally
owned
and
their
talent
is
truly
extraordinary.
I
just
wish
their
customer
service
could
match
what
you
would
expect
when
you
see
their
boutique,
price
point,
and
arrangements.
My
trust
in
Le
Jardin
Francais
has
been
broken.
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