Originally purchased a patio table from outlet store in Tinley Park on Sunday April 10th for 130 dollars. Was told shipping was 89 dollars or free if you spend 500 or more. Paid shipping charge. Then went to store in Orland Park and purchased 6 chairs for 388 dollars 59.99 each. We were able to get the orders combined to be shipped together. The next day i realized the order was now over 500 and qualified for free shipping. I tried calling customer service and got a message to leave a message and they would call back withen 24 hrs. That never happened so on Wednesday the 13th I stopped back at the Orland store and asked a sales person sbout getting a credit for the shipping since it was over 500 dollars. I was told by the sales person that free shipping didn't kick in until you spent 800 dollars. When the delivery arrived on the 15th the chairs all had 49.99 price tags on them. On the 18th I stopped back at the Orland store to inquire about the price difference. The sales person said the price tags were from last year and the warehouse should have removed them. I spoke to a nanager and told him my story. He said the delivery should have been free after 500 dollars and the price for the chairs should be 49.95 not 59.95. He adjusted the total and credited us 60 dollars. After the adjustment the total went under 500 so we paid the delivery charge. This entire mess makes me not want to purchase from American Sales again

Update: The response to this review was that the trees were opened and used. We did open them and set them up but the quality was not good. You could see right through the Christmas trees meaning that they are a cheap product for a high price. I had them for two days and called and asked I could return them. The manager said yes, but never mentioned a restocking fee and had already left for the day. I had to return the following day to again return the trees and take a $500 fee for their lousy product. This review will remain here until you make the decision to do the right thing. Restocking fee. What a joke. There was absolutely nothing wrong with what I returned and I have to pay almost $500 to return it? Crazy

I was assisted by Jamie, Brandon, and Nigel. They were very helpful and went out of their way to assist me with questions regarding Halloween props. I volunteered letting them all know I’d leave a good review for all the help. I wanted to take the time to thank them, and hopefully they get recognition for the awesome job. Thanks again guys.

: This was our first experience with American Sale outlet in Tinley Park. I was very impressed with their professionalism and would definitely recommend them. We live 45 minutes away so I called before making the trip. Nigel answered the phone and listened carefully as I explained that I was looking for a rectangular patio table and the size I needed. He checked stock while I was on the phone. He explained the options, gave me a price and even sent pictures to my email! When we arrived, he greeted us and showed us the options. Condition and price were exactly as he quoted. He was able to discount the table a bit further and even accepted a store coupon. He wrapped it carefully and single handedly loaded it into our mini van. It was a pleasure dealing with Nigel and it was definitely worth the trip!

Horrible, the salesman that was helping me, his name was Brandon. His coworker hollers across that someone was there to pick-up a liner. He did not excuse himself from me say I will be back nothing just walked away and I was asking a question regarding the swing they had. I was out done. I will be complaining about this business. NO Stars

Was given a three hour delivery window. Currently I am an hour past. Outlet store is closed. Customer service delivery goes to voicemail and says they will call back in 24 hours. No word from driver or anyone else. Horrible after sale service! 😡😡😡

Victoria, Brandon and Nigel were the nicest, most helpful sales people I have ever met. They went over and above to help us get everything we needed to open our pool and add some new furniture to our deck. Thank you all for going above and beyond to make our day complete.

Nigel and the team were awesome to work with and really helped me out with all my last minute needs to replace a pump and various parts for my pool. Great customer experience overall and will definitely go back here if I need help with any of my pool needs. They were on the ball and went above and beyond.

I purchased a swing at the outlet store today. I had been call Nigel for several weeks to see if he had one in stock. He was always so pleasant. He even took my number and called me when came in. If your looking for someone who cares about his customers ask for him. Even his staff is an A+ from the cashier to the men that loaded it into my car. I’m so glad i chose to shop here! Keep up the great customer service. 😊

I ordered a swim spa 15 months ago. It finally arrived. American sales allowed me to swim in their model once a week while waiting for mine. We consider the staff like friends. When mine came, the guys did a great job! It’s a heaving piece and they put it together beautifully and in the correct spot! Thank you American Sales!

I was in your store on Saturday the 15th. Brandon and Madison helped me so much with the Halloween Village. They made sure all pieces worked. They were very very enjoyable to work with and will be definitely going back there. Thank you so much for finding great customer service people!!!!

I received my order in just a couple of days. Lauren K. provided excellent customer service. Very pleased with my order.

I looked everywhere for large burgundy bows for my outdoor Christmas wreaths and garland. I found just what I wanted at American Sale. Thank you, Lauren K., for shipping them out to me so quickly! They arrived in perfect condition!

Ordered the Lemax Mrs Clays’ Kitchen. It showed up quick but was missing the 4.5V power supply and also missing the sign board. Found a suitable power supply at home and the unit has motion but no music. Disappointed with this purchase.

Hildy in Customer Service was great!! This companies customer service is outstanding!!!

May Christmas decorations arrived quickly and safely - packed securely. Thanks, Marc!

I was pleased with the wide selection of Christmas decorations that American Sale carries. Upon receiving my online order, I noticed that the items were nicely packaged. Mark did such a wonderful job finding all the small items that I had ordered for my Christmas decorations. I highly recommend American Sale!

My order arrived quickly (2-3 days) with no issues! Exactly what we ordered, not beat up in shipping, delivered to our front door. The product was packaged very well, too. Taylor did an excellent job ensuring that the products were safe and secure inside the shipping box. This has been a VERY GOOD shopping experience!

Excellent experience and service! Thank you Lauren K ! ❤️❤️

Awesome phone and shipment transaction that took place 300 miles away. Customer service was unbeatable. Will definitely do business with them again.

Leanne was extremely helpful when we went to look for Christmas decorations. She made our shopping experience a breeze and answered all of our questions!

Went to this American Sale to check out the Christmas stuff for our new house. We were helped by Ashley and she was very knowledgeable and helpful. She was able to make suggestions and point out a number of things we loved. Walked out of there with a bunch of good stuff! We'll be back for more!

So I had a great experience at the store. The sales lady was very helpful, very friendly, very professional. Her name was Ashley and she is very informative knows knows a lot about her job. She was a pleasure to deal with. Thank you so much.

Went there to pick up my online order..I called the store in Timely and was told I could just go there, give my web order number and pick it up. When I got there I explained what I was told and the nice young girl behind the window gave my order printout to a much older warehouse worker. I forgot his name but he was very rude making a comment out loud saying " you can't just show up to get your order" Even after I explained what I was told. I gave the girl the name and number to the store. She was very kind and understanding that it wasn't my fault. But the guy in the warehouse needs to be trained on how to interact with customers.

This was my first time to order with this company & I will continue to order through them as needed! I received an item that didn’t work so I emailed Customer Care & received a prompt response from Rachel. She provided excellent care from beginning to end & had a replacement shipped out which I received less than a week later. I really appreciate her attention & care.

Brandon Calderon rose above and beyond the call of duty when it came for my time to buy furniture. Not only did he have all the prices and options readily available, he was kind and knowledgeable of your brands and knew what would work best for my home. I would come back to this location just to see this sales expert. Big shout out.

Ashley was so amazing with us. Walked us through buying our new screen shelter. Every step was as she had promised, from the call from Randi to schedule our delivery, to the wonderful team they sent to deliver and install. We will be back!!

This place has items at amazing value, and Ashley was incredibly helpful. She is very knowledgeable about items, she was patient with all our questions and took items out of the boxes for us to review before purchasing. She made the whole experience very surprisingly enjoyable. At a time in retail where it seems like nobody wants to do their jobs, this place is a model of what outstanding customer service is supposed to be. We will be back. And, as long as you don't rush in and buy things I was planning on buying, you should head over there too!

Thank you Lauren K, we needed a replacement socket for one of our nativity figurines and you guys seem to have been the only place in America that had this thing in stock we actually searched the internet my wife and I high and low looking for a replacement socket we found your location but prior to that we found a location in China who promised us they could deliver it by next Christmas mind you this post is being written the day after Thanksgiving and we were trying to order this thing several days before Thanksgiving in time to put up our outdoor decorations thanks again Lauren K!!!

Excellent customer service. Lisa was helpful informative and friendly. She was busy and had some customers waiting, she greeted everyone and worked efficiently while multi tasking and she was taking care of everyone with a smile - Great shopping experience!

My Hot Springs Flair hot tub needed a new circulation pump. Jennifer in service was very helpful to schedule my service. Service Tech Tony Sullivan was very good. He was able to answer all of my questions and replaced the circulation pump in about 10 minutes. American Sale has always taken care of my hot tub with any issues I've had. Would recommend buying one from them.

Tasha and her staff are amazing. They are very customer service advocates. I purchased an entire back yard of stuff and everything was delivered and installed upon delivery. There was absolutely no confusion. I couldn’t be happier. Thank You Tasha and your staff for doing an outstanding job. I will definitely recommend you to all my fiends and family.

I am a very satisfied customer due to outstanding commitment and customer service I received from Lisa and Brandon at the Tinley Park location. They are always very helpful and friendly. I very much appreciate how hard they work to help each and every customer. We will be coming back for years to come for all of our pool needs.

BUYER BEWARE!! I would give it zero stars if I could but the system doesn’t allow you to. We bought an outdoor patio at the Tinley outlet location. We got sold a bill of goods, as they had marketed this patio set to be supposedly over 6k original price and we thought we were scoring big time with end of year sale for 2k! It was important to us to buy a table that was low maintenance and can sustain being left outside year round with proper protection. They made all kinds of claims about their most durable table that was so enduring it supposedly didn’t need any kind of protection or care and would be able to sustain all kinds of turbulent weather. It was an extremely heavy table, but since they claimed it was so durable, we were not concerned with not having indoor storage. However, we did not want to take any chances, so we thought we were doing our due diligence by buying a protective winter cover for it during purchase. A year later, we were devastated to see our table deteriorate horribly. After futile endless efforts of being unresponsive and being ignored and getting bounced around between different departments dealing with what they blamed high employee turn over for over a year, we finally got referred to corporate management. By this time, our warranty was for sure way over since they took so long in engaging with us on a resolution and taking us seriously. They came back to tell us that they were making an exception for us and doing us a favor and that the best they can do is to replace the table that would require high maintenance of yearly recaulking and storing inside, which is something we expressed since the beginning that we couldn’t accommodate since we don’t have the space. When we kept reminding them of that, and asked for some kind reasonable credit to apply to a more adequate table to meet our needs since we were not properly informed when we first made the purchase, they profusely refused. They came back and said that we only paid $300 for the table, since they sold it as a set, the bulk of the bill was for the chairs. They were very firm and called it a final resolution. We feel extremely deceived and felt we were treated very unjust for their poor compensation and the worst customer service I have ever seen. I would look elsewhere or get every thing in writing, signed and get an itemized receipt that not just shows the total, but that shows exactly what you’re paying for. It’s not until something goes wrong that you realize it’s worth paying more elsewhere for much better customer service that serves your needs instead of wasting so much more money to replace their broken poor quality furniture since they do not handle customer complaints fairly. We also just learned that we were lied to about employees not being there anymore that we would speak to, making it very difficult to have any kind of consistent follow up on the issue.

Worst Company Ever! I'm beyond fed up with being ignored and lied to! Been waiting over a year for them to replace the topside on my hot tub with the correct topside. They installed the wrong one and it died in only a few months. Their game is to continue to ignore you until you give up and pay for your parts yourself because you're tired of waiting. Several times while on the phone with Justin the repair manager at corporate he expressed to me that he is terrible with getting back to people. Then quit your job, you don't belong in customer service! After 20 plus voicemails over 4 months and a dozen stops into the store, I'm ready to protest outside their building. When I spend over 6k on a hot tub for pt for my family I expect it to work. When a part goes out under warranty I expect it to be resolved properly in a timely manner. When you say my part will be in on a particular date, I expect a call to verify that. Not to be ignored and never called back for months! American Sales does NOT care about their customers! Buyer beware!

The gentleman that helped me (Brandon I believe his name is ) was very accommodating. I’m like a lot of customers out there who don’t have a problem spending money but wants to feel like the $$ they spent was well worth it. That’s not just the product but the customer service as well. This employee was so personal and attentive that I ended up buying a new outdoor patio set in addition to what I initially went there for. I will continue to come back with service like this. Jeff Goldberg

I was looking for last minute Halloween decorations.Brandon and Madison helped me find what I needed! They were both super helpful and even opened and tested the Lemax Spooky Town pieces I was purchasing to make sure nothing was broken! 5 star customer service!I will definitely be back!

Lauren k , did a excellent job in packing and shipping my order, it was received very quickly. We enjoyed our entire order. We order from again

My Bethlehem star tree topper was carefully packed and prepared by Lauren K with a personalized note. I received it Sherry K. at the counter who greeted me cheerfully and provided fast efficient customer service.

Pickup was very easy. Sherry took the time to be sure my items where in great condition.

Lauren K did a fantastic job in getting me my lights. They light up my backyard

Did not have what I needed but staff were amazing really worked to find it

No customer service when I went in.

AWESOME PLACE

Currently in transition from Christmas items to other merchandise so the store was a little empty. (1/4/21)

Delivered a load to them. Took them 1.5 hours to unload 8 skids and 1.5 hours to find the paperwork. I had to go inside and chase them down for the proof of delivery. They either don’t care about outside drivers, or they are just lazy.

Great experience shopping American Sale............especially communicating with HILDY.......she is the BEST!!! 👍🏻👍🏻Thank you Hildy

Really appreciate the quick fulfillment of my order - my poor Santa blow mold was unlit for only a few days! Now, he is happily illuminated again - great job with packaging safely and securely Taylor W!!

I was skeptical on ordering from this company because a couple of bad reviews. However I’m glad that I did. I saw some aqua flow play Intex Kids mask at a resort in Florida. They wanted $20 a mask and I found them online here for $7.88 each. I had my order in three business days not paying any additional expedited shipping costs. Elena packaged my purchase with care. Would definitely recommend buying from this retailer and the masks.

Thanks American Sales. I had been looking for this Santa 🎅🏾 and Mrs Clause for a long time. I ordered my Santa without a problem. However, Mrs Clause appeared to be out of stock. I contacted your company and chatted/emailed with Hildy who informed me to keep trying. I want to thank Hildy so much because I was finally able to get her. I also would like to thank Elena for making sure that I got my order in time.

Do not order anything from this place. I ordered six days ago, they processed my order, said I would get a message for pickup in 24-48 hours (Since they are closed on Sundays) and have been calling ever since. They don't answer the phone most of the day at the warehouse, it's an endless phone circle and then they hang up. After a different answer each day, I was told today, after they accepted my order and processed my order and debited my bank, that I am "in line" to receive the product, that it's in high demand and it's coming from somewhere else. No idea where. No idea whether I would get it before Christmas.

I ordered online. My product arrived in a timely manner and everything was exactly as expected. Thank you, Mark for making sure that everything worked out well! I appreciate you!

I had a problem with items in my order not working and Hildy in customer service was terrific! She was quick, friendly and efficient to process a refund right away. Went so smoothly. Definitely A++ customer service!

Bought 2 lighted window decorations and they came timely and in full! Thanks Chris B! So far the first one I plugged in seems to be working well and while they are plastic, in the window I think it will still look great! Items also came very quickly!

Great store! Found just what I was looking for and at much less than anyone else had it. Shipping was very quick, and packaged well. Chris B was especially helpful! Thank you!

The Tuscany Christmas Village is so cute! We love it! Marc did an excellent job on his packaging and making sure this product got to us in great condition! Great company, I highly recommend!

I have been trying to get my hands on some of the lemax figurines for quite a while now. But they are always sort of expensive at the craft store near me. I found American sale online from lemax’s authorized sellers and the price was comparatively lesser and they also had a wider collection. Except for the shipping which was around ($17 minimum through fedex) I like the ones I ordered for Halloween and Christmas ✨ yes they are tiny, the figurines but Lauren K did a great job of packaging it and I received them without any damage. The best of my order was the Christmas carols figurines.. just perfect 👌 If the shipping is made free through usps in the future I will be placing more orders :)

Ordered and received two replacement lamp sockets for Christmas blow molds. It was quick and easy. Exactly what I wanted.

Lauren K shipped out my order quickly and the item was exactly as described! My Santa is now lit up!

Fast and friendly service. Great prices and great selections! Tinley outlet store is the way to go!!

My order arrived quicker than expected. It was packed with care by Marc 👍👍. Thanks for the great service and the ease of ordering and receiving my products.

Very happy with product (lighted christmas window decoration,) shipping was fast, and everything was nicely packed. Marc did a wonderful job making sure the items arrived safely. Thank you!

Found a light set up for a old plastic Santa Claus that we got free. Ordered and delivered quickly. Would definitely recommend. Thank you Lauren K for your quick definitely.

Lauren K did great work!!!

I have bought two pools and I shop there numerous times not only for pool supply’s but holiday decorations. I love this place. I have always gotten excellent service in the 20 years I have been shopping there. Lauren K works at the warehouse and always does an excellent job packing my orders. Also Tom has been so helpful with the purchase of my pools. Love this company. They do a great job.

Sherry k was extremely helpful and answered my questions on the spot. I highly recommend shopping here and ordering online too. Ask for Sherry if you have any issues. Keep up the good work. Thank you.

The bows I ordered were beautiful and Lauren shipped them so fast!

Lauren K turned around my order very quickly- great service

Happy to deal with American sale, Very good service, specially by Chris B. Shipment was received in good condition. Amazing ferris wheel. So is my turn to enjoy my lemax ferris wheel. Enjoy your Christmas holiday and a healthy good year for 2021. Statisfied client Shurna

Item came as advertised, and arrived quickly. Always a little weary of ordering from a place I never heard of, but good experience.

We were glad to order from you since we moved out of state, we love shopping at your store! Glad to know we can do it online!

Great Product! Great Service! Thank You Elena!

I was looking for a vacume for my hot tub . I was looking for something small , easy to use and enough power to do the job. I feel as though I got it and I was happy to receive it fast. Lauren K. At American Sale receives a 5 star for Efficiency & Customer service. The product receives a 4 star because I wish it was made with a little thicker gage plastic housing . Because I really am happy with it and hope it lasts .

Lauren K and American Sales got my order to me in a timely fashion. The items were exactly what I needed. Thank you!