It was a very long wait to get a replacement c pap machine but this was not their fault. It is the supply chain issue with everything. When there was a new machine available they called and moved up my appt by ten days and that was fantastic. My old machine was not working well and last night i was able to sleep again. I love all the new features of this new machine what an improvement. Brenda was very helpful when i asked about a chin strap and i was able to leave with one and that worked great also.Thank You

They are so rude! They shipped me something I didn't even order. When I went to return it 5 months later I still haven't gotten my money back for the product they charged me recently called to check the due date for when I could get my money back. And Sam H called me and started saying that I didn't return anything then he started being super rude! Worst place ever i'll buy from Amazon instead.

This is an amended review. I originally gave it 5 stars based upon the excellent service I received by the staff in the Johnston office. However I am amending the review to 1 star due to the repeated horrible service by the “billing department”, and here’s why. My medical coverage covers 100% of my supplies, however, every single time that I would reorder supplies over the past 4 years, the billing department would charge me an erroneous copay. And every time I would spend at least 1 hour on the phone re-clarifying my insurance coverage. And every time they would belatedly correct it. And every time I received new supplies I would once again be erroneously charged a copayment. And every time I would …… so on and so forth repeat this cycle of insanity. I honestly believe that this is a deliberate practice that prays upon those that never question such erroneous copayment charges, and that the company is double dipping off of Medicare and us recipients. If you are experiencing the same insanity, jump ship now and change vendors, because there are many other suppliers.

Been using CPAP for over 20 years and have experienced a number of DME companies in the New England area... ARC is BY FAR the most responsive company I’ve had the pleasure to work with. And my supplies always come in on time too!!

I'm a little frustrated. I've been waiting 2 weeks for a delivery of necessary medical supplies. I already called 3 times. Maybe they'll come in the mail today? *UPDATE* I called for the fourth time for this one order. They said they had another "glitch" and they already charged me for my supplies, but they still had them at their office. It would be nice if they admitted to their mistakes, but it hasn't happened. I will be shopping elsewhere next time.

Thai was patient, kind and very knowledgeable about the fit of my c pap headgear. She took her time with me and made me feel comfortable and answered all of my questions. She also printed out my supply list and explained to me when everything would be due to reorder. I was very pleased with Absolutes service today.

We just had our 2nd visit with Brenda. She is knowledgeable and great at troubleshooting. She patiently answered all of our questions and put us at ease with her caring personality and sense of humor. It looks like the new mask may be a success. Thank you Brenda!

Took forever for them to get an initial appointment. Then they messed up initial appointment time. Front desk staff was extremely rude and on her personal phone. Not a fan.

Consistently get my order wrong! Paid for items never arrived after 21 days I found out the items I paid for over a phone order NEVER SHIPPED! Without a doubt the WORST company I have ever dealt with. 3 years now and they have yet to get an order correct! Who is running this place, Moe Larry and Curly?!

Maria was very helpful and professional in assisting me with my new CPAP machine. She has excellent knowledge of the product and could not have been more patient and gracious. You are lucky to have an employee of Maria’s caliber!

My husband and I were very pleased with our appointment to learn about our new CPAP machines. Brenda was very professional, with a warm, welcoming personality, and she patiently answered all our questions. The machines are wonderful…whisper quiet with lots of tech to monitor our sleep. Very impressed overall!

Maria, my tech, was wonderful. Informative, knowledgeable and thoroughly competent in her job. Not impressed with the multiple desks in multiple states my phone calls landed on trying to set up the appointment. Once I got there, Maria straightened out the paperwork and got the job done. Corporate was weak. The local representative got the job done! Bravo

I can’t say enough good things about Absolute Respiratory Care. They were pleasant from the person who scheduled my appointment, the reminder and the wonderful Respiratory Therapist, Ty, who provided my appointment services. Ty was very professional, compassionate and caring. She reviewed every aspect of my new device and made sure I understood how to set up my CPAP and adjust the face mask to insure a comfortable and effective experience. Ty explained thoroughly how to care for and clean my new CPAP and explained where to call for replacement supplies. I left the office very confident that I could be successful at home with my new machine.

Easy to find if you read the sign that says its in the rear of the plaza and park there. My instructor was named Brian and he was super. He not only explained how you use the CPAP but what the numbers in the display mean and the best way to clean and maintain the device. Very well spoken, friendly, knowledgeable and personable.

This was my first visit to the office. I would like to let you know that I was very pleased with the treatment explanation and the entire process. Maria and Marcie were excellent, and explained everything to me very well. They are very professional and have vast knowledge. Thank you, Hector Nieves

Super fast, easy and professional service. I didn't have to wait at all. Scott was all ready with the cpap equipment, asked me a couple simple questions and set me right up. Super personable dude who knows his stuff and answered all my questions. I left feeling very prepared and positive. Seriously, I couldn't have been happier with the experience.

It is a very good place they were on time acted professional. Thai was very good she took her time and explained everything had me try on several masks to make sure I was comfortable with the one I chose. I would recommend this company to friends and family very satisfied.

MaryLou of Absolute Respiratory is outstanding! She is a great communicator, very respectful and very knowledgeable. The service she provides is top-notch. She always answers all of our questions and goes above and beyond to make sure we get the supplies we need. If something is not right…she fixes it. We always look forward to her visits. She is truly one of a kind. Five stars all around!

Brenda was amazing to work with, she was so personable and made sure I understood how to set up my machine and order new parts when the time comes. She also explained how my insurance would work with certain things when I had questions about it. The entire team made it easy for me to come in from the very start of scheduling. I highly recommend Absolute Respiratory in Johnston!

Everyone was polite and curious. Kayla was exceptional She was very experienced in what she was doing. She explained everything that made it easy for me to understand. And she answered any questions that I did have. I highly recommend absolute to everyone that needs a cpap

I love Absolute Respiratory Care. They are prompt, caring and professional. My last company left me without service for long periods of time. Absolute is close to my work, keeps in touch by email or phone, and gets my order for supplies right out to me. I totally recommend them.I'm so glad my doctor recommended them!

I had an absolutely wonderful experience with the Absolute respiratory care center in New London, Connecticut, great experience very professional service. Look forward to another visit in the future with no problems. Thank you, Robert a Smith .

Our experience with Ciara could have not been any better! She was professional, knowledgeable and courteous! Ciara answered all of our questions clearly!

I met with Marci, who was very friendly and personable. She made the experience a breeze and was able to answer all my questions during our visit. I felt taken care of, not rushed, and left with the information I needed to start my cpap journey. Last night was my first night and while a little uncomfortable to get used to, I fell asleep, and woke to 4.2 events per hour! -- from what started at a very severe events per hour number. Looking forward to continuing to use my machine.

I had an appointment today with Scott in New London, CT, he was a total professional and took the time to work through the issues I was having with my machine and mask. He was extremely knowledgeable and gave great tips. If I could give him more stars I would!

Excellent service. Brian was very knowledgable. Finally was fitted perfectly with proper size nasal cushion. Very relaxed and welcoming atmosphere. Would definately recommend to others.

Kelly was very thorough in her presentation of the features of the machine, including how to clean and maintain it. She was professional, listened carefully to my questions and provided answers that made sense to me. She also helped me set realistic expectations for my ongoing therapy. I was impressed.

The young woman was kind, patient and knowledgeable about the equipment and relating its procedure to me. She took the time to make sure that the face mask fit properly and answered all my questions even if trivial. I left feeling confident and happy.

Maria was very knowledgeable and very easy to deal with. She had a great sense of humor and helped me with my lack of computer ( my phone) know how.

Working with Maria was a wonderful experience. She gave a great presentation on my new machine and made sure that I was going to be comfortable with my new therapy device. She was a bright spot on this rainy day. Thanks Maria!

Thomas was great with my parents and answering their questions and setting up my moms new Oxygen Concentrator! As a service, they were fast, courteous, personable and professional!

My CPAP machine needed to be replaced after several calls and service visits. It had been acting funky for quite some time. Luckily, I could replace it before my warranty was done. The therapist was very pleasant. We went over settings and discussed some issues I’ve had (dry nasal passages), rain out from too much humidity. Very happy with my experience.

Paul came out to show us how to use the new CPAP machine. He was very knowledgeable and took the time to go over everything with us. He made my husband feel very comfortable with the whole process.

Scott was helpful and helped me become at ease with my new sleep machine (CPAP). Tonight will be my first night using it and I am excited!

Brenda was so informative and patient with us. She spent as much time as we needed with us. We will feel confident about reaching out for assistance if needed. My husband feels confident about the bipap and any assistance we may need being available from Brenda.

I currently have an O2 concentrator, and two portable O2 tanks. Due to my COPD I need to sleep with the O2 at night since my Oxygen Saturation dips into the 70's when I sleep. I use the portable tanks when going to doctor's, out to eat, church, and even for special dates with Linda. Absolute Respiratory has been great in helping me to keep living at home. I am 56, and these issues are very hard, having companies such as Absolute Respiratory Care on my teams is very beneficial and a big blessing to me and my wife. Thank you Absolute Respiratory Care for being on my Palliative Home Care Team! You guys are such a blessing! Picture is from our annual visit to Beavertail Lighthouse on Labor Day Weekend. Been going almost 25 years now, and with Absolute Respiratory Care I am able to go out and still take part in the special moments in my daily living! Thank You Absolute Respiratory Care, your a blessing to me!

Very good customer service. Always polite and helpful. Would have continued to use them but they would not carry the Bleep cpap solution so I have had to switch back to my previous supplier who I do not like but they carry what I want.

More fraudsters.. They refuse to send me the forms for my health insurance this went on for a full year.. When I was about to loose $1200 on my HSA they happily sent me a box of supplies still no form.. It was agreed that I would just pay and provide no insurance info. Well I payed the $400 my supplies showed up no paperwork. Here is where it gets special they tracked down my insurance information and billed them also which my insurance payed $200 of the $400 Absolute has not informed me of this and now appears to be planning on keeping the extra $200.. This was cut and dry insurance fraud they just banked that I did not check my accounts. Avoid them like the plague. Now I have to call my insurance company to ensure they are aware of this fraudulent activity.

I just love this guys three the best very kind and knowledgeable and they listen to you when you have something to say, I have nothing bad to say about this guy’s there all Great ❤️

I have never had a problem with Absolute Respiratory and have been dealing with them for at least 10 years. I call in my order and pick it up with no problem.

When you happen to mail my equipment it’s not exactly what I need you always mail the the rite the equipment I need with my CPAP. That’s why I so enjoy doing business with your company and thank You very much.⭐️

ABSOLUTELY grateful for your services and Kelly Y. and Rick (I believe that is name w/product maintenance) have been so caring & thoughtfu. Thank you all. jm

I always have great service from Absolute Respiratory Care, on the phone or in person. They are quick to fix any issue.

I am currently having some mixed feelings about order results. First and foremost, being chastised for not ordering supplies more than once a year. Secondly, working with obtaining a replacement bipap. Notified that there was an error in my physician's transmission and resolved the same day. Only upon my call three days later, I am told the machine is set to go and payment was made. Told I would receive an email to doc sign, this should have been immediate and not now a business day later, and no email. Repeat, no email. I had called after one business day and was assured I would get the email "soon". Over the years, I have continually needed to make followup calls for supplies and the urgency not a real problem. It seems I will be without a machine for at least two calendar weeks. A week of that your company''s processing of very basic customer service and distribution fulfillment. I will call again tomorrow if the email does not arrive this business day and suggest that I am still waiting for that email three business days later. Color me frustrated and sleepless x two weeks in RI. I look forward to receiving the machine after what appears to be waiting to make several more calls for order status. I note you have a new answering menu, just for that ;) Hey, bless this mess right?

Fast Service/Keeping my supplies up tp date

(Translated by Google) Waooo, there are no words to describe the excellence of this place and its team. We have been clients of them for many years. They have always been aware of us and have always treated us with respect, kindness and affection. They have always provided us with excellent care. My supplies have always been up to date thanks to them. For me they deserve 10 stars. It is a place that I recommend 100%. Thank you Absolute for existing and taking care of us. Much success and many blessings. (Original) Waooo, no hay palabras para describir la excelencia de este lugar y su equipo de trabajo. Somos clientes de ellos por muchos años. Siempre han estado al pendiente de nosotros y siempre nos han tratado con respeto, amabilidad y cariño. Siempre nos han brindado un cuidado de excelencia. Siempre mis suplidos han estado al dia gracias a ellos. Por mi merecen 10 estrellas. Es un lugar que recomiendo 100%. Gracias Absolute por existir y cuidar de nosotros. Mucho èxito y muchas bendiciones.

Very helpful for someone in the beginning step by step gront office very kind keep up the good work

My 2 nd machine isn't working not getting data,they are accusing me of touching buttons on machine they don't want to fix it my wife's machine

I was on a trip up to RI for my Grandaughters first birthday party. I recently had bought a so clean and put the humidifier seal on the new lid. When i packed the CPAP I forgot to move the seal back to the humidifier. Realized when I set up the CPAP that it wouldn't work without the seal. Contacted them and explained the situation and they were able to sell me a new humidifier for the Resmed CPAP at a reasonable price. To add to it I was new to the CPAP and under the initial compliance review of 30 days so the 5 days in RI would have not counted if they didn't help me out with the humidifier Sale. Thank You

Great establishment great customer service

I've been using absolute for over a year now .The have been great . The staff is always helpful .

my cpap broke last night, I called absolute respiratory as a new patient at 830am and they were able to get an order from my doctor and get me setup with a new machine by 3pm. I met with Andra who showed me how to use the new machine and she was wonderful. I would highly recommend Absolute Respiratory to anyone!

the clinical staff has been very knowledgeable and helpful. Tony is the customer service manager, who goes above and beyond to make sure his customers are taken care of. #dak

TONY IS THE BEST! GREAT COMPANY. KIND AND CARING STAFF

I've always gotten good service here.

This is a Rip Off of a Company as they charge 100 dollars for a mask I pay 42 Dollars. After 4 years of getting rid of them they send me a bill for 43.40 sents out of the blue. I will never pay and will contact the customers to tell them what happened to me!

My husband is the actual patient. Thai and Thai(the woman who was in training) they both were very professional as well as helpful very careful in explaining all the details to not only my husband but myself as well. When we left we felt well informed answering all of our questions and concerns. Thank you for all your help, I would recommend "Absolute Respiratory care" to any future patients in need. Thank you again.

Brenda was really helpful and solved the problems i was having with getting the right mask. Maureen also was a great help on the phone and getting me an appointment quickly. Thanks to both of them, I'm now sleeping better . James OBrien

Thai was very helpful and very clear on explaining how to use my equipment. Very attentive and kind. My experience with her was definitely a positive one. I would definitely recommend her 100xs over. Thank you so much!!

Took my mom and the Respiratory tech Thai was awesome! She took her time explaining how to use the machine. Very professional Mom was very pleased with Thai Thank you for such a pleasant service!

Maria, thank you very much for the information and kindness.