Octapharma Plasma image

Octapharma Plasma

Blood donation center

One of the Best Places To Visits in Suncoast Estates


Address

5660 Bayshore Rd #36, North Fort Myers, FL 33917

Website

www.octapharmaplasma.com

Contact

(239) 217-4511

Rating on Google Maps

4.60 (1K reviews)

Open on Google Maps

Working Hours

  • Thursday: 7 AM to 7 PM
  • Friday: 7 AM to 7 PM
  • Saturday: 7 AM to 7 PM
  • Sunday: 7 AM to 7 PM
  • Monday: 7 AM to 7 PM
  • Tuesday: 7 AM to 7 PM
  • Wednesday: 7 AM to 7 PM

Featured Reviews


Frequently mentioned in reviews: staff (65) friendly (37) time (30) great (28) donate (27) center (24) clean (21) people (20) facility (20) good (17)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Nicole G. 2 years ago on Google
    If you go in with patients and understand that it is going to take awhile you will have a good experience. The staff are kind and know what they are doing. Being understaffed is an issue all of America is facing but the staff working there do it with a smile. Bring a book or make sure phone is charged. It's a good deed that you get paid for. So be nice and wait patiently! Thank you to all the staff! Keep up the good work. PS. Bridget has a painless stick! 😊
    5 people found this review helpful 👍

  • 5/5 Scott F. 8 months ago on Google • 104 reviews
    Pleasant staff. Some seem nicer than others; some more professional. No complaints. When I went in for my first donation I found things a bit confusing but if you just ask, they'll explain. I especially appreciated my time with the person who did my physical. Wish I could remember her name. (Pink hair 😊.) Super friendly and displays a level of competence that leaves you feeling reassured. Thanks guys.
    2 people found this review helpful 👍

  • 1/5 Fady F. 11 months ago on Google
    It is now the policy of Octapharma to medically discriminate against Donors. If you are taking a certain medication, Octapharma will not let you donate. This decision is not based upon any safety or security concerns, as it is for other legally prescribed medications. But in the case of Medical Marijuana, it is purely capricious. There are no known studies that have shown any harmful transfer of THC into plasma. Even pregnant women, in some cases, are prescribed this life altering medication. THC has helped millions around the world cope with debilitating conditions such as MS, PTSD, and eating disorders. But now, Octapharma staff will not allow your life saving donation due to their bias against this drug contributing to it's erroneous stigma.
    4 people found this review helpful 👍

  • 5/5 Priscilla I. 1 year ago on Google
    My first time donating was a breeze. Amber is very nice and helpful in the front and there to help you with any questions or concerns. Bridget was awesome, she was the one who stuck me (I barely felt it) and she explained everything in detail and didn't miss anything at all. I felt very comfortable and relaxed and welcomed. The nurse who assessed me Patricia was such a wonderful person and she honestly went above and beyond and listened to me and made me feel welcomed. I really appreciate the accommodations and respect this location has for people andI I'll be returning. Thanks to all the wonderful staff.
    2 people found this review helpful 👍

  • 4/5 Armando G. 1 year ago on Google
    (North Ft Lyers location) Actually would have given 5 stars, but the initial screening line moves very slowly. I understand they use this method to keep the patients on the floor at a more manageable pace, however a slightly lower wait time would be ideal. I will however give the staff 5 stars for professionalism, and being quite diligent to disinfect and clean after each patient. Cleanliness IS THE MOST important issue. The staff does quite well with this ...on a closing note, the facility is understaffed at least 50%of the time :-(
    2 people found this review helpful 👍

  • 5/5 Dawn T. 1 year ago on Google
    I have a positive experience every time I come here to donate. The entire team at this center is very professional and friendly despite being short-staffed. I truly appreciate everyone. Thank you for all your hard work! It does not go unnoticed. You guys are awesome! Special shout to Cat, who always has a great attitude no matter what! ☺️
    2 people found this review helpful 👍

  • 4/5 Jennie S. 6 months ago on Google • 26 reviews
    Everyone that works here is amazing. Really feel like they all care about their patients and their job. BUT.. the scheduling is awful! Tried to come in earlier this week and the line was to the door with 1 person doing intake. As this is a daily occurrence, not sure why they cannot schedule for this. Is so bad that sometimes takes almost 3 hours to get thru it and I don't live close. Hope that someone in charge will see this and give their poor employees a break. This is a great program and I love being able to give back to people in need.
    1 person found this review helpful 👍

  • 5/5 Melissa H. 4 months ago on Google • 65 reviews
    I've donated at this facility for quite some time. Management is fantastic n all the ladies are hardworking efficient and create a friendly safe and comfortable atmosphere!! No appts necessary is a major plus!!! Love the place!!!

  • 5/5 Taylor G. 8 months ago on Google • 3 reviews
    Staff is extremely friendly, clean and comfortable setting. 100% recommend for anyone looking to positively impact the life of others and make a little extra cash while doing it! :)
    1 person found this review helpful 👍

  • 5/5 Tanya Branton-Del T. 1 year ago on Google
    (NFM location) Great staff, friendly and clean environment. I have always had a wonderful experience when coming here. The staff are so friendly that I feel like I'm going to visit friends when I go! Also, there is always amazing opportunities for bonuses and referrals.
    1 person found this review helpful 👍

  • 5/5 Danielle T. 3 years ago on Google
    Update 12/9: Very quick response by facility management. I have complete confidence that the below issues will be resolved as the staff of this facility seems to take their standards seriously as well. I didn't used to have a problem with this place as it was always clean and the staff is professional, but there has been a trend there that I have been noticing the past few times and today when I donated was the worst example of it yet. The facility has several informational posters with facility rules around stating that, for example, people with poor hygiene (odor specifically) will not be allowed to donate, and yet they have been allowing in people that clearly haven't showered in a long time and literally smell like sewage. Not only are they allowing these kind of people to donate against their own rules, but they are letting them break other center rules, such as mask-wearing, cell phone usage, loud and disruptive behavior. All in all if the center doesn't correct these rule violations then they are going to allow what was once a clean and safe environment to become a place that is impossible to feel comfortable in.
    1 person found this review helpful 👍

  • 2/5 Brooke R. 9 months ago on Google
    Bad and good here, sometimes the staff is wonderful and on top of things other times the are rude due to being burned out and over worked. It’s never consistent.There’s rarely ever enough staff on the floor and most times only one person at the front desk. My personal interactions with the center director and manger have not be pleasant or welcoming, to be frank they’ve been unprofessional. You never see them helping out, just chatting and having a good time in their offices. I’ve called the corporate office twice to tell them what’s going on at this center. I hope that some better leadership and better practices are put in place in the future. After my most recent experience I’m following up with the corporate office until I can get a response. I encourage others not to go here and use another facility if it’s an option until this changes. Shout out to the front desk staff and donor floor staff tho! I see how hard you guys work!
    1 person found this review helpful 👍

  • 2/5 joe l. 1 year ago on Google
    I have been coming to North Fort Myers Florida Octa care for the past year now. This place seems like this is the place new graduates go to use the science test dummies. And I’m sure there’s a lot of trial and error. However, there’s a lot of fishing going on with peoples arms especially mine. I’m always being told that basically. Oh well sorry about your luck with no compensation and I hurt arm walking myself out the door. This is happened three times already and no one seems to care. Every time I come here is seems like there’s always new faces. How can I come here with confidence and be dealt with professionally without the hassle of knowing that there may be a ton of uncomfort and fishing going on usually just over $40. It’s not really worth it to me anymore because there’s no compensation for them not knowing how to properly draw blood.
    1 person found this review helpful 👍

  • 1/5 Chris L. 2 years ago on Google
    I came in today at 9 to give my 2nd donation as they need 2 donations to actually use your plasma. I was the ONLY person there in line and nobody so much as said “we will be with you in a moment.” Stood in line almost half an hour. Not all of us that go there are there for the money. I have a sister that survived because somebody did a good thing and i wanted to pay it forward. However, after my experience today, its going to be really hard to convince me to drive back into their facility from south cape coral to give my second donation that they need. I will definitely be looking for a new place to donate after this.
    1 person found this review helpful 👍

  • 5/5 Lauren R. 1 year ago on Google
    The whole experience was painless! Their system even went down, but no one lost their minds, or their composure. I felt completely comfortable, and was also entertained. Paula was great with the physical, Amber was super pleasant with the computer fail, and the blood check. That's just to name a few of the exemplary staff!
    1 person found this review helpful 👍

  • 5/5 Beth S. 4 months ago on Google • 15 reviews
    Everyone is so friendly and professional. I enjoy giving to help others and they make my visits really great. Thank you to all the awesome employees. EH

  • 5/5 Ariel O. 4 months ago on Google • 9 reviews
    Staff was friendly and extremally helpful. For first timers please expect to be there at least 3 hours as there is several forms to be signed and multiple parts to this process. I watched someone get up and leave after being there 2 hours and they were almost done with everything. 10/10 experience as long as your prepared!

  • 3/5 Greg Q. 3 months ago on Google • 3 reviews New
    The staff is great. However, they really need more staff to help the team out to service people in an efficient manner. Hopefully upper management will take care of the problem.

  • 5/5 Noire N. 2 years ago on Google
    Absolutely the BEST donation center in Lee county!!!! All the employees were respectful and friendly. Very clean and all updated equipment. Once you visit this center you will never go anywhere else

  • 5/5 Norie D. 1 year ago on Google
    First time donating and the whole process was easy sailing. Excellent customer service and care towards donors. Jaili was super professional and a great listener. Patricia was my first point of contact and when I tell you that she nailed it, she did! Excellent servitude, great listener and she made me feel comfortable all while taking me through the beginning steps. A workplace of high expectations and excellence. Superb job!

  • 4/5 Rodney D. 2 years ago on Google
    Great they have reallly good people working there

  • 5/5 Jennifer W. 2 years ago on Google
    The staff are amazing.. and Mrs. Jerrica is the best!! Keeps me laughing and is definitely an asset! So worth it. Doing something good for others in need. Its a blessing to be able to donate!

  • 5/5 Angie S. 1 year ago on Google
    I am a hard stick , but the ladies and gentlemen always take their time and do it right every time. Always gentle and kind. Carmen , Tawanda, Jenny , Ashley and all the others are awesome. Please go in save a life and get a little cash for doing it.

  • 5/5 William K. 1 year ago on Google
    Very friendly staff and quick to check on things for you. I have always have had a great experience having the personnel work with me and getting myself connected to machine. They exert great medical professionalism. Hands down awesome place to donate.

  • 5/5 Oksana P. 2 years ago on Google
    I've never donated plasma before, until coming here and it's been nothing but great. Amber and Jasmine do my check in a lot and they are so welcoming, kind and work with purpose. Everyone on the floor is great as well. Kat took care of me the very first time I donated and she was gentle and attentive, so it's always nice to see her. I'm sorry I don't know everyone's name to give them all a shout out, but you should know, ALL the staff members are dedicated hard working people that obviously love what they do. Some days it gets CRAZY BUSY and sometimes the machines don't work, but the staff never loses their cool, and carry on with a positive attitude and stay focused on their work and donors. I'm sure you can go to lots of places and donate plasma, but you can't go to a lot of places and get the level of personal care you do at Octapharma on Bayshore. So it's special 💗

  • 5/5 Jessica L. 1 year ago on Google
    Always a great experience when coming to the N Fort Myers Location. Staff is awesome!

  • 3/5 Adam R. 1 year ago on Google
    It’s gotten to be an awful experience. Managers standing around. People that work there bsing with each other nobody taking into consideration the donors time. Lines are ridiculous. Employee turnover has been ridiculous less then a year at least 15-20 employees have come and gone. Do better. Speed and intensity. You’re not here for friends you’re here to do a job.

  • 5/5 Thomas R. 2 years ago on Google
    This place is top notch. It is usually pretty quick to get in and out it is always clean. Unlike the other place all the employees you're actually work instead of just standing around letting the line build up. Glad you came to fort Myers six stars if I could. And the pay is the best in town 😀💯

  • 5/5 Tyron L. 3 years ago on Google
    NICE CLEAN FACILITY. THE STAFF IS VERY NICE AND PROFESSIONAL. I WOULD REFER FRIENDS.

  • 4/5 Kimberly B. 1 year ago on Google
    The facility is clean and organized. Staff is very friendly. I remember a few of the ladies from a different facility I went to a few years ago. They were helpful and nice still. The pay chart is definitely different than the last center I've been to but it is also different rates too which is nice. However it does take awhile to get to a bed even with beds empty. But I think that has to do with the number of staff on the floor.

  • 5/5 Greg B. 1 year ago on Google
    Nice, friendly staff. Employees actually pay attention to YOU while donating. Had a drop in pressure one time due to heavy flow, and they were quick to get on it and help with it. Very professional and friendly staff.

  • 5/5 Pamela S. 1 year ago on Google
    Very clean. Very friendly. They show good time management. I am giving back and even though I receive payment for doing so, they are always very courteous, graciously thanking me for my donation.

  • 5/5 Leonard G. 1 year ago on Google
    I am a first time donor, and it was great. Everything went pretty smoothly, the first initial visit is kind of long but after that... it went by fast and the staff and helpers are very kind and friendly. I will be going back next week!

  • 2/5 Shane L. 1 year ago on Google
    The staff is friendly and professional. The facility is very clean. The only complaint I will voice is that management did nothing to accommodate donors on the new door program after the facility was shut down due to the hurricane. The facility reopened rather quickly but the hours of operation were adjusted and reduced For those of us that work day shifts/1st shift hours were unable to donate. -S Lanning

  • 5/5 Rick G. 11 months ago on Google
    My wife and myself really enjoy the staff. They are all super professional. There is a lot of cross training and everyone is great at their jobs. Never had any issues in two years like at "other" centers. Give the Staff at North Fort Myers the chance to prove it to y'all. The pleasure you get from helping people is second to none and they pay well too.

  • 5/5 Gracie F. 11 months ago on Google
    Octapharma is always so clean and the staff and are always so kind. Ms. Kat is so sweet and always remembers my name she is very gentle when i get hocked up. Honestly the team here are all Great. Thank you for all you do to help others. I definitely appreciate and will recommend my friends and family to donate here!

  • 5/5 Emilee M. 11 months ago on Google
    5stars ***** 1st time visit! Super friendly staff and a very clean environment that made me feel very comfortable. A bonus was that it was very informative on the need and the gift of donating your plasma. It was a feel good experience with some perks for yourself as well. A little bit of time out of your day to do something positive. The comfortable chairs make it easy to grab a book or put on some relaxing music, lay back and help make magical moments happen for someone in need. Highly recommend

  • 5/5 Raymond O. 10 months ago on Google
    From the moment i walked in they were friendly, courteous, and professional, it was my first time back since the hurricane and they are still as amazing as i Remember, also explaining the process and taking care of you with a smile. Ashley greeted me when I walked in, Mrs Tawana got me settled in and ready to go and Miguel came by to check on me. I know I'm missing other personal that attended to me while the process was completed and I'm sorry i can't remember your names. I'm sure at my return and continuing to come back i will learn them, they also made the process very easy for me to return. Thank you

  • 5/5 Alex N. 10 months ago on Google
    Always love the social aspect with the community and staff. Quick and easy payments. A second job you can always show up when your able to and never be fired

  • 5/5 Blu I. 10 months ago on Google
    I walked in early for my appointment and was immediately greeted with a warm welcome by the ladies working in the screening area. I told them I was there for a new donor appointment and I never once felt silly for any questions I asked. Everyone I came in contact with was very patient with me since I didn’t know the ropes yet and very kind. I was met with smiles all around and never once felt like a burden or out of place. Once I went through all the motions and screenings I was hooked up to the machine and everything was going well until I started to feel lightheaded at the end and Kat sprang into action and got me ice packs and a Gatorade and monitored me the rest of the time. I felt confident in her capabilities and was well taken care of. I will never go anywhere else to donate. This facility has caring, passionate and dedicated employees and it speaks volumes that they seemed to enjoy what they do and help anyway they can. Thank you all for everything!

  • 5/5 Mike P. 1 year ago on Google
    The first visit was quit long. But since then it has been quite easy and fast. The staff seems to go out of their way to be nice and friendly. And they definitely make sure your comfortable and at ease. Best place I have ever donated. Highly recommend.

  • 5/5 Lisa Z. 9 months ago on Google
    This place is great!!! It always amazes me, no matter how busy this place is, they always manage so efficiently. I have never waited more than 10 minutes in the screening line or the donor waiting/seating area. Miss Kat is always friendly, kind, and professional even at the end of the day when I come through the door at 6:52!!! ALL of the staff members always work together as a team! They are wonderful... a very well oiled machine! I will continue to donate at this center as long as they are here.

  • 5/5 Nicole W. 9 months ago on Google
    They are very nice and caring, really good attitudes. Also they make sure you understand everything. Very good at remembering faces. Only downfall is there are a few I will not allow to stick me. But there are two that are very good at what they do and have no problem in making sure they stick me and not anyone else. I love that!

  • 5/5 charles t d. 9 months ago on Google
    This center is a nice place to donate. The staff is friendly and the process takes about 90 minutes from start to finish. I would recommend this place to anyone that want to save lives and make a little cash while doing it.

  • 5/5 Jasmine S. 3 years ago on Google
    Very Great place to come to donate, Staff are very helpful rewarding workers.

  • 1/5 Aaron D J. 3 years ago on Google
    NEVER DONATE HERE. They defer people when they don't feel like doing their job. And they under pay donors. The 5 star reviews are FAKE accounts that are posted by supervisors. Most of the original employees now work at KED plasma, for that reason, and because Fort Myers is a non white person friendly environment.

  • 5/5 Cindy C. 2 years ago on Google
    The staff is very friendly and they explain everything to you. The place is very clean. I love going!

  • 5/5 JJ N. 3 years ago on Google
    Very clean facility great staff and quick donations can’t beat it 👍🏾

  • 5/5 Sagine L. 3 years ago on Google
    The people are so nice and friendly I would tell everyone to come here

  • 5/5 Kelsey H. 3 years ago on Google
    Everyone is fanatic, very knowledgeable and kind!

  • 1/5 Kerri N. 3 years ago on Google
    Rude as hell was told cant be inside unless donating even though im disabled and know bob personally

  • 5/5 Raydel A. 3 years ago on Google
    Great place to donate, super friendly staff always in a great mood

  • 1/5 Eric H. 3 years ago on Google
    Terrible place. Have been to a few different plasma donation centers and this is the worst. Took 5 hours first time donating. Hardly any staff and they walk around and don't care about what's going on around them

  • 5/5 Quan G. 3 years ago on Google
    Amazing staff, timely, and professional. Love coming here!

  • 5/5 adam s. 3 years ago on Google
    Very helpful staff and I just like it there Great place to go

  • 5/5 Ant K. 3 years ago on Google
    Absolutely great staff..timely and efficient..pay well for your donation and take great care of you in the process!! I go twice a week!!

  • 5/5 Devin C. 3 years ago on Google
    This place is great really nice professional staff get you in and out fast and safe

  • 5/5 Chad S. 3 years ago on Google
    Great staff. Even if the line is a little long they get you started with the donation process quickly. The place is always clean. The pay is loaded on to your card almost immediately. Never had any issue with anything. I recommend them to anyone looking to donate plasma. If you come in you will not be disappointed with the staff or service its definitely worth your time. They also do bonus pay so more times you donate the pay increases. Its definitely a nice added bonus.

  • 5/5 Natasha B. 3 years ago on Google
    This place is amazing. The people are friendly and the staff is great!!!! I would recommend you go save a life today through this place. Might be a little wait but definitely worth it.

  • 5/5 Joshua F. 3 years ago on Google
    I have been donating plasma for a couple weeks at this location now. All the staff I have had the pleasure of interacting with have been courteous and kind. Its refreshing to go somewhere where the staff are always professional and friendly. I recommend that anyone who wants to donate plasma come to this location.

  • 5/5 LATRESHA L. 3 years ago on Google
    OCTAPHARMA NORTH FORT MYERS HAS THE MOST POLITE STAFF, IS VERY CLEAN AND THOROUGH.. I WOULD DEFINITELY REFER PEOPLE.

  • 4/5 Ghostt #. 3 years ago on Google
    This facility is way BETTER than Biotest. Their payouts & bonuses are slightly similar. Overall the center is cleaner and the staff somewhat more respectful. I like their newer machines it makes the donation process quicker. However, i do have issues with the waiting time to be screened, people skipping the line, and also with my arm being bruised on my recent visit. The last tech wrapped my arm super tight, and i could NOT move my ARM!!

  • 5/5 jeanie d. 3 years ago on Google
    I donate here its clean, quick, and the staff is super friendly. I know this helps people and I leave with some extra jingle in my pocket. Go in and give it a try.

  • 4/5 Ronnie A. 3 years ago on Google
    The staff here is very friendly a few of the nurses you can't even feel them stick you I enjoy the atmosphere here they can change the music up but all in all it's a good place to go

  • 5/5 Jake F. 3 years ago on Google
    Great place to donate. Fast, efficient, and friendly staff.

  • 1/5 Kaitlin S. 3 years ago on Google
    I just moved here from Tampa, looking for a new donation center I came across here from the reviews and is close to my apartment. The first thing I notice was it was in a ran down plaza that is sketchy looking. Once I pulled into the plaza I saw a person sleeping on their sidewalk! I decided to not donate here and go to another company in Fort Myers.

  • 4/5 Tiffany S. 2 years ago on Google
    This place is pretty great. Better than the one I came from back home. Everyone is very nice they get really busy and keep it together!

  • 5/5 Errosa S. 3 years ago on Google
    The workers are all very pleasant. They pay better than most donation pay and its fast.

  • 2/5 SWFL G. 3 years ago on Google
    The wait seems like its getting longer every time, and there is less and less employees working when I come in. Debating on switching to Biotest in Ft. Myers.

  • 1/5 kevin 3 years ago on Google
    I don't think managers work here. cant ever get an answer for anythin

  • 4/5 Justin V. 3 years ago on Google
    Excellent staff. Clean environment. If you have the time donate to a good cause

  • 4/5 Amanda T. 3 years ago on Google
    Amazing staff who are always so welcoming! The facility is always clean. Even when it’s busy it’s worth the wait!

  • 5/5 Destinis T. 3 years ago on Google
    There has been a dramatic increase on wait time over the last month, but I understand because there’s more people coming from bio test (as did I) . I like this place so much more, it’s cleaner, the staff is more informative, and they added a extra $20 to your card everytime you go! I like when Doug or Tim is working because everytime they stick me it’s painless. Kelsey the assistant manager goes inbetween sticking people and screening , she tries to help out whenever she can to make things go faster and I love that!

  • 5/5 Susan W. 3 years ago on Google
    Like it here very nice ppl and staff it's a great place if you need some extra money and if you want to help save some lives it is a great place and I like to hear I've been donating plasma about 10 11 years now at the bio plasma center and I like it here so for now I'm going to be here and it's a nice the building the staff is very friendly some of the people aren't that friendly but some are but I like it I've been coming here about a month now at the octapharma plasma center

  • 5/5 Cheri G. 3 years ago on Google
    Staff is very friendly they explain the procedure from beginning to end they go above and beyond to make sure that we are safe through this terrible ordeal the center is very clean and staff is always sanitizing after each procedure I want to thank them for what they do to help people in need yet knowing they have families at home that are at risk but they still proceed with a smile to save lives God Bless

  • 5/5 Erick L. 3 years ago on Google
    Great place love coming here machines are fast and the payout is generous and staff is attentive

  • 5/5 Harmony H. 3 years ago on Google
    this place is great and vibrant they give off amazing vibes and make u feel safe much better than bio test or bio mat

  • 5/5 Amanda W. 3 years ago on Google
    Staff is friendly and professional clean facility never had any issues!!

  • 5/5 john d. 3 years ago on Google
    The entire staff at octaplasma are very frienly, professional and efficient, If you are looking for a place to donate life saving plasma you have found it ,

  • 5/5 Joe S. 3 years ago on Google
    Friendly people nice place I like

  • 5/5 Tori B. 3 years ago on Google
    Very clean facility, love that they give you free water to keep you nice and hydrated and have some great phlebotomists.

  • 5/5 samantha p. 3 years ago on Google
    Wait time is long but great staff.

  • 5/5 Fabian C. 3 years ago on Google
    Clean place and good staff and no issues what so ever

  • 5/5 T J. 3 years ago on Google
    I left Biotest and started coming to Octapharma because of the lack of structure and disruptive atmosphere in that center. Coming to Octapharma the center is so peaceful, clean and the Director Veronica enforces her center rules but is very respectful and friendly with everyone. Yesterday was the first day since going to Octapharma that I have seen the center so disruptive and no staff member enforced their center rules. The only times rules were enforced yesterday was when Veronica came out of her office to enforce rules. The Supervisor Ana walked by and didn't tell this donor who was on her phone at kiosk to get OFF. Veronica left her office and asked the donor to get OFF the phone or she would be walked out the building and the donor got off the phone immediately. Whilst Dee, Ana and Kelsey are nice Supervisors it is clear that they are very afraid of donors and let donors get away with being loud using phones or even be disrespectful to them in the presence of other donors all the time. Yesterday whilst sitting and waiting there was a lady dancing, cursing and being disruptive in center in the presence of Supervisors and no-one said anything to her. As a donor this makes me very uncomfortable that only the boss enforces rules. I don't want to be in the center when Veronica isn;t there because everyone breaks the rules. Please enforce your center rules everyday with donors. I love this center. Sorry but I had to say something after yesterday.

  • 5/5 Desiree S. 3 years ago on Google
    This is a great place to donate the staff is very friendly you're very efficient and they make sure that you are comfortable through the whole donation I would highly recommend this facility

  • 4/5 Matthew M. 5 months ago on Google • 1 review
    Great people. (Most of them). Should focus on customer service more and less on someone using cell phone at the door. Waits can be long but generally speaking good experience. Bianca and Tawana need extra credit. There are a few that work really hard. They are two of the best here.

  • 1/5 Matthew E. 3 months ago on Google • 1 review New
    I'm only giving 1 star because you can't give ZERO STARS. The staff is extremely rude and act as if you are only there because you are poor and have no other choice but to donate. Some of us donate to SAVE LIVES and it's not about the money. I'll just be donating blood from this point on because at least they genuinely appreciate it at the blood mobile. I recommend if you are going to donate plasma to do it somewhere else, anywhere else but Octapharma. I'm extremely disappointed if you can't tell. Never again!! Smh

  • 5/5 Giannis G. 4 months ago on Google • 2 reviews
    I’ve donated more than 12 times now and everything runs smoothly every time. Stuff is friendly and always willing to help. Sometimes you have to wait a bit for registering before donating, but it hasn’t been more than 40 mins.


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