Club 1 Hotels, LLC. image

Club 1 Hotels, LLC.

Travel agency Wholesaler Software company

😠 Book at your own risk as they can cancel your booking anytime they want. I found a hotel room at a super good price and without hesitation I booked the room. After a month of follow-up to get confirmation on the room, I was finally told the room price is a system error and they cancelled my booking... People often mention Club, hotel, booking, Hotels, service, room, hotels, experience, book, travel,


Address

166 E Superior St, Chicago, IL 60611, United States

Website

www.club1hotels.com

Contact

+1 312-529-8474

Rating on Google Maps

4.70 (1.3K reviews)

Open on Google Maps

Working Hours

  • Sunday: Open 24 hours
  • Monday: (Washington's Birthday), Open 24 hours, Hours might differ
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: Club (38) hotel (32) booking (28) Hotels (22) service (20) room (17) hotels (15) experience (13) book (12) travel (12)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Travel S. 2 years ago on Google
    Book at your own risk as they can cancel your booking anytime they want. I found a hotel room at a super good price and without hesitation I booked the room. After a month of follow-up to get confirmation on the room, I was finally told the room price is a system error and they cancelled my booking just like that. They don't even apologize or compensate or provide alternative hotel booking. Because of an error on their part, now my trip is affected as I am left with no hotel booking. Don't risk your trips because of their lower hotel prices. Reply to owner's response : The below reply shows how Club 1 can easily push responsibility away. I searched for a hotel room from Club 1 website, found a room with good rate and booked it, paid for it and got a confirmation email. There's nothing wrong as all this done legitimately. Everyone using Club 1 obviously looking for a cheap hotel deal. For anyone reading this review and thinking of booking room in the future, if you think you got a good rate for hotel room, think again as they may accuse you of trying to capitalize the deal and can cancel your room as they wish. A full refund doesn't make it better as your plans may be affected and time wasted. Better book your hotel somewhere else.
    21 people found this review helpful 👍

  • 5/5 Kailong Wang (. 3 months ago on Google • 58 reviews New
    Absolutely love the service! I have used the service several times in the past years and my family loves it! Club1 hotel is shining in the way that the whole package always offers way more premium than its cost. Paying a little extra and get two even three times extra in terms of room upgrade/bonus credits definitely worth it. It is super valuable for family travel. Definitely will use it in the following years. Cheers!

  • 5/5 Frank F. 1 year ago on Google
    I have been a member for about a year now. I travel often and am consider myself very knowledgeable about where to shop for compatible rates. However I had never heard of this company until I read an article on them and looked at their positive reviews overall so I was fortunate to find them. We had about a dozen rooms that we booked to Cancun for my daughters wedding and we saved about 20% minimum from any other website out there including the group rate from the hotel. I have used them to book a few nights at several hotels in the United States and there was also saving with some and with others the rates were about the same. My interactions with them have always been very quick and very responsive and efficient. This company is definitely one you want to consider when searching for rates.
    10 people found this review helpful 👍

  • 5/5 Thomas H. 2 years ago on Google
    I have used Club 1 Hotels many times to book rooms in California, Nevada, Arizona, and Utah from small inns to large chains. In my experience, their prices are well below the hotel's own website and even Expedia and Kayak. Cancellation policies are also easy to spot and read. I have cancelled rooms due to change of plans and have received refunds in a timely manner. Customer service is extremely prompt.
    8 people found this review helpful 👍

  • 5/5 matthew H. 1 year ago on Google
    Great site. At first I was a little skeptical as I had never heard of this company. Ended up booking a hotel stay along with car rental and everything went smoothly. Customer service was helpful as I did need to call to change a date. The savings were pretty significant
    6 people found this review helpful 👍

  • 5/5 bart b. 1 year ago on Google
    The club is good so far. Got a good rate on the site. The only bad thing is I downloaded the app and when you go to sign in it opens my safari to their website. So I didn't see any reason to keep the App if you can't view anything on it. I know the club has nothing to do as far as the hotels goes. The hotel I stayed at makes sure the only pics you see are the good ones. The hotel itself has done some upgrades but still looks pretty run down as far as the rooms go. Like I said the only bad thing was the App. As for the hotel not sure if I will ever go there again but like I said the club has nothing to do with that. I will use the club for other trips when they come up.
    5 people found this review helpful 👍

  • 5/5 A U. 1 year ago on Google
    Club 1 Hotels, is so easy to book, through! Not only are the rates much better than doing it through the property itself, the reward points/mileage are amazing, and since you are the one making the reservation, you get to pick each detail of your room/rental so there is no mistakes when you finally arrive. I was traveling up the East coast and stayed 29 nights consecutively with Club 1 Hotels. I booked, modified , canceled, rebooked, spoke with their customer service, and am now a Top tier holding client who will always do it through these guys because the experience as a whole, is so stress-free!
    3 people found this review helpful 👍

  • 5/5 Heath H. 1 year ago on Google
    We initially booked through another third party company. Then we found Club 1 and they were cheaper per room, offered an easy cancellation policy and really were super helpful throughout the entire process of rearranging our reservation. I would highly recommend.
    2 people found this review helpful 👍

  • 5/5 Kelley S. 5 months ago on Google • 9 reviews
    It was very easy to book! Reward points helped us pay for the room! I recommend club 1 hotels to everyone! Here's the view from our hotel!

  • 5/5 Tonya G. 9 months ago on Google • 8 reviews
    Using this app has been a game changer for locating the perfect location for inexpensive luxury hotel stays. I’m going on my 3rd trip this year and with this help of Club 1’s help locating great priced hotels has been the least of my worries. Do yourself a favor and check it out ; you won’t be disappointed. Thank me later✌🏽.

  • 1/5 Phil H. 3 months ago on Google • 7 reviews New
    Do not trust this company. After sending you promotional codes to discount your accommodation booking, they still charged me full price. Not once, but three times in a row. The code said it was "successfully applied" in the booking, but due to the way they have setup the booking page on their website, you have no choice but to confirm the booking as the advertised full price and hope the discount is credited at their end. I had to contact them three times to correct this, there was never any apology or explanation why it had occurred, they just didn't care. The third time I contacted them about this issue, they just cancelled my entire reservation instead of refunding the overcharged anount, and blocked me from logging into my account. I couldn't access my previous accommodation bookings, which were overseas. In conclusion, this company wants their customers to promote them to be a great company, when in actual fact they want to rip you off. For peace of mind on your vacation, stay away from them!!!

  • 5/5 Ehab J. 3 months ago on Google • 7 reviews New
    I had a great experience with my first booking. There was one issue which I had with my booking, and it was quickly resolved after I sent a text to customer service. Everything also went smoothly when I checked into my hotel. I just wish extra costs to be paid at hotel were more accurate at the time of booking.

  • 4/5 Michelle L. 1 year ago on Google
    I have used club1hotels a few times over the last 4years. Prices are great and I never had issue once I checked into hotel. There is some frustration when booking, for example I just booked a hotel through this club1hotels and I got an email stating my reservation was cancelled due to credit card not being manually entered. So now I have to text email them to renter my reservation…time consuming. Seems like there is some snag like this in most booking experiences but would still recommend using site. Upscale hotels at great prices. I just told a friend about the site last night.
    1 person found this review helpful 👍

  • 5/5 Caitlin M. 1 year ago on Google
    This agency helped us plan a gorgeous Italian getaway! Booking and reservations were all seamless - we even got upgraded at one of our hotels. Will definitely recommend!
    1 person found this review helpful 👍

  • 5/5 Amanda S. 1 year ago on Google
    Our room was clean and smelled fresh. We had plenty of towels and necessities. The service at front desk was pleasant from every shift. Definitely will go back to stay there
    1 person found this review helpful 👍

  • 5/5 Vithal C. 5 months ago on Google • 3 reviews
    I used Club1 Hotels to plan a weekend getaway in last May, and I must say, I'm quite impressed with the overall experience. The website's user-friendly interface made it a breeze to find and book the perfect hotel for our trip. The fact that you can use a combination of $ and points to book is very good flexibility. The hotel listings were informative and well-organized

  • 5/5 Rajiv R. 5 months ago on Google
    Services and discounts I received from Club1Hotel website is considerable low and best compared to other sires and offers. I used it to plan my New York trip. Very easy and smooth experience overall. Also, in case of a dispute the service team is very kind and generous to go beyond expectation.

  • 5/5 Will G. 5 months ago on Google
    On our fourth or fifth trip using club1. Finding the coolest places. Always saving $$$ and getting the best service. I tell everyone who travels about it! Recent trip to Vermont to see the fall colors.

  • 4/5 Maureen A. 5 months ago on Google
    We stayed 2 nights to attend a WVU football game. We chose the hotel because all of the other ones raise their prices to a ridiculous level when it’s a game weekend. The hotel is very basic but the staff was extremely friendly and we found our room to be very clean. It was worth the price considering we would have had to pay at least twice as much anywhere else.

  • 5/5 Graeme F. 5 months ago on Google
    The booking process was seamless, and I found incredible deals on luxury accommodations and travel experiences. The exclusive members-only discounts were a game-changer, allowing me to enjoy high-end hotels, resorts, and activities at a fraction of the regular cost. What I loved most was the wide range of options available, whether I was looking for a relaxing beach getaway or a cultural city exploration. Club 1 Hotels truly made my travel dreams come true.

  • 5/5 Anthony F. 5 months ago on Google
    Love this site! Used them to book two (FANTASTIC) week-long trips while in Greece, and the prices were better than direct with the hotels and came with all kinds of extra perks (food, vouchers, etc.). While booking via 3rd party can sometimes be a headache, I have found that Club1 is responsive, accurate, and incredibly well priced with myriad availability around the world. HIGHLY RECOMMENDED!

  • 5/5 Naveen Shivaramu Y. 5 months ago on Google
    Certainly, here's a genuine review for Club 1 Hotels: "I've been a Club 1 Hotels member for over a year now, and I can honestly say that it has elevated my travel experiences. The selection of hotels and resorts available through their platform is extensive and includes some of the most sought-after properties around the world. What truly sets Club 1 Hotels apart is the significant savings it offers its members. I've consistently found unbeatable rates, often with added perks like room upgrades and complimentary breakfast. Booking through their website is a breeze, and the mobile app is a convenient companion for managing my reservations on the go. The customer service has been exceptional, responsive, and helpful whenever I've had questions or needed assistance. With Club 1 Hotels, I've been able to stay in luxury hotels that I might not have considered due to budget constraints. This membership has allowed me to stretch my travel budget and enjoy a higher level of comfort and service during my trips. I highly recommend Club 1 Hotels to anyone who loves to travel and wants to make the most of their adventures without overspending. It's a game-changer in the world of luxury travel, and I can't imagine planning my trips without it."

  • 5/5 Vanessa S. 1 year ago on Google
    Had an amazing experience with my hubby. It was relaxing and the outlet being literally right behind the resort was a huge bonus. Staff was accommodating as well. I will be back defiantly.

  • 5/5 Janna Jae S. 1 year ago on Google
    I’m so glad I found Club 1 Hotels! They offer excellent discounts and have a variety of options. I even save when I book last minute! I plan to do all my bookings through Club 1 because the savings is amazing!

  • 5/5 Christina K. 2 years ago on Google
    We used Club 1 to book a rental car for a month long trip. The day before our reservation the rental car location let us know they did not have a vehicle for us even though we had booked and prepaid 2 months prior. We texted the Club 1 number and had Brandon helping us almost immediately. Their responsiveness was incredibly impressive and he got right to work to help us out. It took a day and half but they pulled a million strings and got us an even better vehicle than we had booked originally. THANK YOU for making what would have been a very stressful situation much less so by providing excellent customer service that more than exceeded our expectations.

  • 5/5 arun P. 2 years ago on Google
    Very nice booking experience. Their responsiveness was incredibly impressive and he got right to work to help us out. They really helped m in booking my hotel and were very professional. Great rate and quality. Good value and good price.

  • 5/5 JIMMEKA N. 2 years ago on Google
    I've stayed at Comfort Inn and Suites twice with my family and we've had no problems at all. One room was missing a refrigerator and they was fixed right away. The children loved the pool area and breakfast was awesome.we had the Belgian waffles. Check in was really easy every transaction went great for every trip.

  • 5/5 Diana M. 2 years ago on Google
    I booked 4 rooms to a hotel in Mexico and I looked everywhere for better pricing but nothing beat Club 1 Hotels. Everything was perfect. I did have to contact customer service couple of times and their answer was instant (even at late hours.) I will continue booking hotels through them.

  • 5/5 INSPIRATIQUE Global Creative M. 2 years ago on Google
    I feel “human services” behind their product in a positive way and unlike other third party booking platforms, this is something more American to me that hooks you up right to travel around the world. It feels good to be a apart of it, and it makes great sense to me to use it. It is one of the hidden gem I secretly found and I like them a lot.

  • 5/5 joby t. 2 years ago on Google
    One of the finest hotels I have stayed. The ambiance, service and food is awesome. I have stayed at the Hilton ,Dubai. They have followed the covid protocol at its best . They really took care well. Also you can be a member of Club one hotels and can stay in different formats and enjoy the same quality of service, at the same time earn rewards. I recommend this hotel for family as well as business purpose.

  • 5/5 Iliana Z. 1 year ago on Google
    I used Club 1 Hotels for the first last time last weekend and had a great experience. The process was simple and the hotel we found was above expected. I will definitely use them again in the future.

  • 5/5 Darryl P. 2 years ago on Google
    Club 1 Hotels is the place to go for all your travel needs and bookings! Their pricing is better than most and their customer services is amazing. Super responsive and helpful and can even help you with questions you have with any hotel or resort. Hightly recommend!

  • 4/5 chaitanya g. 1 year ago on Google
    I reserved a car through Club1 and I saved a ton of money. I am looking forward to making reservations for a summer vacation and saving even more money. I would recommend using this app. I have used Club 1 Hotels many times to book rooms in California, Nevada, Arizona, and Utah from small inns to large chains. In my experience, their prices are well below the hotel's own website and even Expedia and Kayak. Cancellation policies are also easy to spot and read. I have cancelled rooms due to change of plans and have received refunds in a timely manner. Customer service is extremely prompt. I was pleased when I stumbled upon this website. The selection is varied, and for the most part the prices are about 10-20% cheaper than your regular booking sites. I had no problems checking in when I arrived, in fact I believe I was allowed to check in early! I will continue to use Club1 as long as it's an option.

  • 4/5 Sabrina C. 1 year ago on Google
    Always enjoy staying a Club 1 Hotels.. we usually opt for Comfort Inn and did this time as well. Staff is always very friendly, I dont' think I have ever had a bad experience with staff at any location. Breakfast was great... ate way too much, of course! The only down side to this visit was, the indoor pool wasn't open. We weren't informed of this before our stay. It was a little let down. Aside of this, our stay was wonderful

  • 5/5 Lake M. 1 year ago on Google
    We stayed in Charlotte at the Holiday Inn Center city, the weekend that the Bill's played Carolina pre season. The hotel was nice, clean, bed was comfortable the plus was the restaurant/bar down stairs. Restaurants were walking distance, just about everything was walking distance. I will definitely book with Club 1 Hotels again. Try it you won't be disappointed at all.

  • 5/5 clotilde p. 3 years ago on Google
    Excellent booking process, everything has planned. Radisson Blu Golden Sand in Malta: Terrific place, amazing view from the sea view rooms, staff very helpful. The beach is small but as there several other areas available for guest to relax is never crowed. Lovely and massive swimming pool, kids pool also available. Breakfast has a great and varied offer. Three different restaurant for different taste. Kids club offer also great activities for the small ones. Some rooms are perfect for families has they are mini apartment with a small kitchen to help feeding fussy kids.

  • 5/5 Ben H. 1 year ago on Google
    Very satisfied! I have saved so much money booking with Club 1 Hotels. I always try to compare prices with other online hotel booking sites and Club 1 hasn't failed me yet! They provide lots of options for everywhere I want to stay.

  • 5/5 Joan Pont L. 3 months ago on Google • 2 reviews New
    I recently booked a stay at the Hyatt Place Washington DC Capitol through Club 1 Hotels and it was an incredibly positive experience. The booking process was smooth, efficient, and hassle-free, making my travel planning much easier. The hotel itself was excellent, with great service and amenities. Highly recommend Club 1 Hotels for a stress-free travel booking experience!
    1 person found this review helpful 👍

  • 5/5 Funtime G. 9 months ago on Google • 1 review
    It was a beautiful resort. Staff was very friendly, they really knew how to make you feel right at home. Very clean establishment. We will be coming back to the Beachcomber Resort again next summer!
    1 person found this review helpful 👍

  • 5/5 Mathias I. 3 months ago on Google • 2 reviews New
    Club 1 have provided an excellent customer service, by far one of the best among booking websites, with a quick turnover time even by email. Haven't any issues so far, everything went smooth. I like the fact they often have sales and discount codes but the website is quite annoying to use, slow and there's no way to order the results by price.

  • 5/5 Shay P. 3 months ago on Google • 1 review New
    I recently used Club1Hotels for a 4-night stay in Vegas, and I’m impressed. The standout feature was their exceptional customer service – prompt and accommodating. The platform’s competitive pricing also helped me save significantly. While no specific standout features, the overall experience was positive, making Club1Hotels a reliable choice for savvy travelers seeking both savings and service.


Call +1 312-529-8474 Open on Google Maps

Trends



Last updated:

Similar Wholesalers nearby

Last updated:
()