It was already a nightmare that my cat died and a horror movie that came in real life when Heavens Pets caught on fire. My cat is STILL NOT FOUND AND STILL NO ANSWERS! THIS IS VERY UNPROFESSIONAL IN EVERY WAY POSSIBLE! I highly would not recommend them after this being my first and last experience. START DOING YOUR JOB AND BRING OUR BABIES HOME!!!!

This place is terrible . We as pet owners understand that there was a fire . But this place is not concerned for our deceased animals. I spoke to someone today who stated they have close to 1000 deceased animals there . Instead of doing disaster recovery , they are still accepting newly deceased animals and they have plans to start cremating those newly deceased animals. The priority should have been the animals that were already there . But no they want money . We want justice for our dog and all the other pets . If this were there pets would he feel the same way . Heavens Pets should be ashamed of themselves . JUSTICE FOR McKenzie

I am terribly disgusted at the way Heaven's Pets has treated the families of beloved pets, that were in their care during the recent fire. Grieving families called, emailed, visited in person and were never given any information on the disposition of their pet. These families were put through horrific trauma, by a company that continued business as usual, collecting bodies of deceased pets, like nothing ever happened, while these other families were begging for answers. I have used Heaven's Pets for 3 of my pets, but I will never use them again.

My dog passed away on the 16th of January 2024 and was brought to Heaven's pets for cremation. We our chased the platinum package as we wanted our dog to have the best cremation that they offered including a nose print some fur or paw print and a beautiful urn. Here we are in January30th and still.my dog hasn't been returned to us with proper treatment. After this experience I can honestly say it was a very horrible insensitive place to deal with that showed no caring about my animal and our wishes with him and uses an answering service rather than an individual to speak with at the place because the answering service gives them the message I'm sure but they never seem to want to return the call.

A wonderful staff member just contacted me about my dog, Bear, being in their care. She was so conforting and kind. She asked about Bear's story and I was delighted to tell her about my dear friend. Thank you for your kindness, it meant so very much.

We had kind and compassionate professional help from everyone at Heaven's Pets. They treated our boy Enzo with care and respect. Your representatives on site picking up our Dog were patient and caring. Thank you for completing his well-lived life. God bless Mr. Patrick McCausland and his staff.

We suddenly lost our Beignet 10 days ago. The staff at Heaven’s Pets was extremely compassionate in assisting with making the arrangements. We knew Beignet was in good hands. The package is wonderful; they thought of everything. They were very sensitive to our feelings and answered all questions. I can't thank you all enough for the kindness shown to us at this difficult time. We highly recommend Heaven's Pets.

Upon initial outreach, I was so comforted by the care and concern the staff took in the delicate and timely manner in which my baby was taken care of. Despite feeling pressured to commit to etching on the name plate for my dog, I was very pleased with the beginning of my experience. The staff were so caring and had great bedside manner. I was very impressed that I recieved a courtesy call when my baby was ready to be picked up at my vet. Sadly, that changed when I picked up my baby without a name plate, and had expected that special touch to be there. I called Heaven's Pets about this; rude, defensive customer service could not have been further from what I expected as a grieving pet parent. I could have sworn I heard someone call me "crazy" under their breath on the phone. I'm sad that I only have smudged paw prints (caused by "hair" and "cheeks") and silicone imprints covered in gunk from dirty paws left of my baby. They didn't take the time to cut back enough of my dogs fur to get good molds. Disappointing.

I have had amazing experiences with Heaven's Pets. I won't go anywhere else in Southern Louisiana whenever the dreaded day comes when my other two kitties pass. Hopefully that won't be for a long time but I couldn't examine having a service of this kind done by any other than Heaven's Pets! Believe me when I say I can be harsh with my reviews of certain businesses so to get 5 stars from me is VERY Difficult!

I cannot say enough good about this place. I was in New Orleans my last few days working at the racetrack when my Aussie Lolly died. I had no place to bury her here so I sought pet cremation services. We were received with utmost consideration and compassion and I could tell the staff genuinely cared for their clients and felt their sense of loss. My thanks to the lovely young lady who worked with us to make sure that everything was as we wanted and again expressed her sympathy when I picked up Lolly's cremains and effects. Even though I'm a veterinarian and have had pets my whole life this was my first time seeking pet cremation and I'm grateful for their service.

Terrible customer service!!! My deceased pet was received by them on June 9. I was informed that my pet’s engraved urn would take 7-10 days since I requested it to be engraved. I emailed requesting updates on June 23 and June 26 to no answer. I called June 29 and left 2 messages with no return call. At this point I believed they lost my pet’s remains. I called the funeral home that they are on the property of to connect me directly to someone at heavens pets. Finally get someone on the phone from heavens pets and they tell my July 4th holiday which is almost 30 days later will delay the delivery of the my pets urn. Today July 17 still no call or email from them for the urn I purchased on June 9. This is so unprofessional and has made the death of our pet an even more tragic event.

If you’ve lost a fur baby, this is the place to take them. The staff at Heaven’s Pets are some of the most caring, loving, compassionate and supportive people I have ever met. They truly care and they listen, this isn’t just a job for them like a lot of other places. They treated my family and myself like as if we were their family. We lost our dog just this past Tuesday and we’ve been completely devastated and lost. They were very sensitive to our feelings and helped us through the entire process, giving us lots of options and comfort through it all. They are absolutely angels and I thank god for them, especially during this difficult time.

I lost my very first dog today and Rachel was so informative and compassionate. The staff was so kind and respectful of what was going on and made sure to explain everything. They are so professional and truly care about doing what works best for you and your fur baby. Thank you so much for making one of the hardest days of my life, a little easier ♥️

Again, today, I had to make the call to make arrangements for another beloved pet. As a multiple pet owner, I sadly know that for each pet that comes into your life and you rescue or offer a home to, will pass, sometimes as quickly and unexpectedly as they entered your life. Ms. Althea and the entire staff, that I have spoken with or met, at Heaven's Pets has ALWAYS been compassionate and made me feel as though each pet that I brought to them was the only pet and best pet in the world, while I was there. I am sure that many others have had the same care and experience. The paradox of having pets is that we take them in as our lifelong companions, usually for their life span, not our own, thus, we grieve for them as deeply, if not more than when we greeted their entrance into our lives. But, oh how much richer our lives are for having them in our lives. For every pet that we rescue from the street, adopt, or foster, we give a new life to, and they return the favor to us. Thank you to all at Heaven's Pets at Lake Lawn.

We recently lost one of our cats and had him cremated here. The selection of urns is really beautiful. We spoke to Carolyn throughout the process, and she was so genuine and understanding. I feel both my cat and I were taken care of.

Let me begin by saying this, my dog was adopted 10 years ago after being told I couldn't have children. She was my baby and her death was not something that I expected so soon so when we found out she would be passing we took it upon ourselves to research crematoriums because we always said that when she passed we would want her forever home with us. I called and spoke with many different services and a lot of them treated it like just a business, just another day but not Heaven's Pets. From the moment the receptionist answered the phone I was made to feel like my baby's life mattered, that my grieving mattered. The kindness shown to us made it a just a tad less difficult to make arrangements for our sweet Isabelle. The receptionist called us to let us know that her remains arrived safely and that they would take good care of her. The process was fast. They picked her up on Tuesday and she was back with us by Thursday at noon. They offered so much more than just cremation. They made a print of her paw, a certificate of cremation, poems personalized with our baby's name, they drove an hour to pick her up and an hour to drop her off, her urn is standard but beautiful nonetheless. Thanks you Heaven's Paws for making this incredibly painful loss just a little more bareable. Thank you for showing us kindness and caring for her remains. I will recommend this business to my friends if they ever lose their fur babies.

They went above and beyond during a very difficult time for me. They listened to my concerns and made the process of cremation for my beautiful Pitt bull go very smoothly. Their prices are reasonable (they don’t try to break the bank) and now my girl is no longer suffering. Thank you for all of your kind support Heaven’s Pets!!

While we used Heaven’s Pets under sad circumstances, I was very impressed and pleased with how Heaven’s Pets took care of our family. I honestly could not recommend them higher. Several years ago, I had received some mailers from them, and in June, I had a great informational call with Althea, and was able to ask a lot of questions about how I wanted to remember my dog. I was able to complete a pre-arrangement plan for when he did pass, and I felt that it gave me some peace of mind. They don’t require payment until your pet passes, and there’s no discount for paying in advance. I also felt relieved that they would pick up my dog from the vet’s office (within 90 miles I think) of their office. I was not aware that you could hold your own service for your beloved pet as part of the private viewing-when I opted for the private viewing, frankly, it was just for peace of mind that I was getting him back. When other friends or family have cremated their pets, they usually just picked up the cremains from the vets’ office a few days later, and I’d never even heard of a private viewing. Truthfully though, this was one of the best decisions that I could have made because I was able to prepare music, flowers, and a service. If I wanted to bring other people, pets, or even children, I could have. (I didn’t feel like the website wasn’t as clear on this point too, so that’s why I wanted to include it here too). The private viewings are scheduled for 8am so that you can receive your pet’s remains before their close of business the same day. You can also bring items to be cremated along with your pet (like toys or blankets), but we decided to cremate just him (and store those items in his urn). Deja was very thorough in explaining this to me, and couldn’t have been nicer as I was crying. On Tuesday, Althea and Mark could not have been kinder to us, and were so thorough. Althea went through what I had pre-planned, and made sure I understood exactly what I was going to receive (because once your loved one is cremated, there isn’t any way to get additional paw or nose prints, or fur clippings). She is extremely detail oriented and professional, and thoroughly explained what to expect. We agreed that we would hold our private ceremony first, and then Mark would come in to take his paw and nose prints, as well as his fur clipping. I was grateful for the opportunity to pray over my dog, and speak loving words to him. They never rushed us, and our ceremony took about an hour. When Mark came in to take his nose and paw prints, he did a few practice ones first, and I received them when I picked up my dog’s urn later that day. He was so gentle with my dog, and handled him so lovingly. I’m not sure who prepared my dog, but he was brought to us on a rolling cart with a pillow and blankets-he really just looked like he was sleeping. It was actually pretty beautiful, and I was grateful for the care they had given him. They really did a wonderful job. When it came time for the actual cremation, Mark was thorough again in explaining what to expect, just like Althea had been. We had the option of staying the whole time (which would have been a few hours), or leaving shortly after we watched him be placed in the crematorium. We opted for the latter, and they bring you a laptop to watch. Even watching Mark place our dog gently in the oven was actually a healing experience. Altogether, we were at Heaven’s Pets from 8-10:30am, and I received a call around 2:30 from Carolyn telling me that we could come by to pick him up. They close at 4:30, and again, Althea couldn’t have been nicer when she gave me the bag with his items. Again, we couldn’t have had a nicer experience at Heaven’s Pets, and my family and I are so grateful for their services. Even though it has been a very sad 2 weeks since we lost our dog, I sincerely believe that Heaven’s Pets and their services helped us start the healing process. We will forever be grateful to them for how kind, professional, and loving they were to us during a very difficult period.

I live in Alabama and only in the area for a couple months. My dog Angel had to be put down. The vet told me about Heavens Pets. They called me after they picked her up and after talking with them I knew I chose the right place. I think they are very compassionate and took very good care of her. I got her ashes, paw prints, and nose print back yesterday and was so happy with everything they did.

People in this line of work, should have training on how to deal grief and with grieving people. In my opinion, they haven’t.

This page will not accept my review. Im giving my experience 5 stars due to my angel and life saver Althea. Althea reasured me in every way and checked on my baby to assure me that my baby was there. II could not have gone through this without her. Althea was my saving grace after a what started out as a real confusing circumstance thank you Althea you are the best. extremely compassionate person personinformation,communig , my excessive but necessary phone messages that went ignored this review for isn't

This time around wasn't great for me. I found Deya to be rude and rushing me on the phone as I was trying to get information. She was unfamiliar with the situation at hand and kept interrupting me when I was asking questions about the status of my dog. Mark was good, Deya should not be dealing with fragile people.

I just wanted to thank the staff here. They are so kind and compassionate. It's very difficult when you lose your baby and they got everything put together perfectly for my mother who is having a hard time.

thank you heaven's pets. my cat was transported to them from the emergency vet in mandville. i spoke with deya on the phone and she made sure that all of my wishes were fulfilled for my boy. he passed on monday and is ready for pickup on friday on a holiday week. thank you deya and everyone who took care of my litle guy while he was there. hopefully i wont speak to you all for a while, but when it is time, i know who is taking care of my four legged family from now on.

I can’t say enough good things about their service and their employees. Compassionate and kind in all areas. Thank you for taking such good care of my sweet boy and getting him home in such a beautiful manner.

Heaven’s Pets did a wonderful job helping us honor and remember our dog, Sarah. We had to meet someone after hours and they were very kind and sympathetic for our loss. We were able to pick her up just a few days later and everything was beautifully done and presented. Losing a pet is never easy, but Heaven’s Pet helped make the process less burdensome.

Heaven’s Pets offers an amazing service for our community. We have used their services over the years quite a few times and I feel our beloved pets were always treated with the highest respect. The urns are returned to our vets office in a very timely manner. I highly recommend Heaven’s Pets.

I trusted my baby girl to you last week. I was so pleased when she was returned to me. The urn, the nose and foot print made me cry. So perfect. The letters included soothed my aching heart. Thank you!! You made it easier!!

We felt very accommodated and felt like they truly were sympathetic when we lost our baby.

Amazing service and the keepsakes were great!

Honestly, wish I could give more than 5 stars. The service was incredible. Was really not prepared and when my dog passed away at home I had no idea what to do. I called heaven’s pets (after posted business hours) and was connected to an on call staff member named Deja. She offered guidance on what to do and went out of her way to make arrangements so that I could get him to a vet hospital in metairie where they kept the body until heaven’s pets could pick it up the next morning. Once they had the body, I was notified and asked about keepsakes before the cremation process. His ashes were then brought to a vet office close to my home so I could pick them up. The keepsakes are beautiful and are a beautiful way to remember your lost pet. Deja showed plenty of empathy and compassion after I lost my bestfriend. I cannot thank them enough for making the grieving process easier for my family!

Heavens Pets are great. Before Peanut was cremated they called and verified all the information that the Vet gave was correct. They gave us the options of paw and nose prints. After complete.they called to inform Peanuts remains were back at the Vet for pick up. Very Professional and would definitely recommend

Cannot say enough about the wonderful service provided by Heaven's Pets. The care, compassion, and attention to detail were all just outstanding. Thank you so much for taking such good care of my parent's sweet Annie.

Really disappointed. Heavens Pets received our baby and we still have not heard any news about him. We were never notified about the fire and never given any information other than what they posted on facebook. This is completely outrageous! We trusted you with your babies and you seem to not care. How can you continue to accept new cilents when you can’t deal with those of us whose pets you have? This is completely unacceptable and unprofessional.

As it wasn't bad enough that I watched my mom go into a depression after losing our cat that bonded to her but Hells Pets..I mean Heaven Pets let her down more and I'm the one who has to hear her crying in her room all the time. None of the employees want to return her calls when she wants to find out if he was found and what does she need to do to come get him. This is a sorry place that does not care about the pets or the parents but yet they are money hungry still taking pets to cremate. No body wants to take accountability but you reap what you sow and what's done in the dark always come out in the light. Do not send your let's to this place. They have a pet cremation in Harvey and Slidell. These people are heartless and money is the root of all evil.. ain't that right Hells Pets?! Yeah... I went there . Until you can show accountability like a real woman ora. I will keep this review up because y'all are liars and there is no sleep for the wicked