I bought a 2021 Tacoma from Fort Myers Auto Park and the very next day an engine warning message came on. The next day. The message requires "immediate attention". Even though this happened the very next day after I purchased the vehicle from them, Fort Myers Auto Park will not service my vehicle for over two weeks. I am taking it to anther dealer (Toyota) and may have to pay for their service. Does anyone know what else I could do? I am desperate. Thank you.

I bought a used 2013 BMW X3 from here and within a year it broke down. They sold me a car with a cracked engine manifold, a broken timing chain, the brake pad fell off and hadn’t even had an oil change in at LEAST 30k miles according to the deterioration on my filter said valvoline. After 2 days my brake pad fell off and I paid for it to get towed back to the dealership. I called every day for 4 days and I would get transferred by workers to voicemail I thought maybe they were working on it until my quiet self had to get angry after the 4th day of being brushed off. They said they lost my keys and couldn’t find my car hadn’t even started fixing it like what on earth. Offered to pay for a rental while they finally fixed it (which somehow I got charged some of it $89 when). What’s funny is my car started smoking after a few weeks and I brought it back and they said they just spilled some during the oil change which later on I realized the car never even had a oil change and the smoking was my cracked engine manifold. Basically put $1600 to fix the engine and it still broke down after a year because of a timing chain that was cracked when I bought it. Such a scam and sold me a car they didn’t even look at now I owe 11k on a car I no longer have

5 stars for the salesperson Walter. He did a great job!!! 1 star for Steve Krantz in the finance department. Very poor Communication. Sent me a email in all caps and then tells me I need to get back to him because his boss “ripped him a new one because everything wasn’t done”. Ask for Walter when looking for a new car and ask for anyone but Steve when you get to the financing part.

Great place. Good people. My wife and I purchased about 5 vehicles from this establishment in the past 10 years. Everyone that works here has a smile on their face. They appear content with their job. Hey, don't forget to ask for John Ruiz. He's been my salesman for many a years now. Very knowledgeable.

Buyer beware! These guys are snakes and are victimizing price gouging on hurricane Ian victims...sorry I purchased a vehicle here shame on me and especially these guys....can't wait until I get my CSI survey from Hyundai to let the manufacturer know about there unethical practices

What can I even say. Just wasted over an hour with Walter giving up false information and leading us on. The numbers don't add up, the attitude was as if they were doing some big favor for us when we were trading down. Do not recommend, very suspicious, surprised at the good reviews!!

-10 Don't waste your time...they will present fraudulent MSRP paperwork which purports to be thousands more than actual costs. Total scammers. Stay away from any "Fort Myers Auto Park" dealer product period or over pay for it guaranteed. Your choice.

Forget about the free car wash BS. It's "down" or closed 90% of the times I've tried to use it. Don't offer something if you're not going to support it! You now have lost at least one customer, and likely many many more.

Went to look at a car The first question I asked for what the dealer's fees were they said $199 and docs and Taxes. That should come to about $3,500 for a $25,000 car, And something at the very bottom of the small print on the website that said $4,000 for nitrous for the tires and some sort of light collision, b.s. It's almost $6,500 on the back end of interest before you even pay for the car. Please know this that you're paying an extra $4,000 for something you don't need you should always ask what the dealer's fees are first so after he told me that I left and I asked him are people really paying that and he said yeah

Jackie is an amazing asset to the company. Very friendly and helpful.... Stan and Matty are great. Laz and Shawn were very helpful and have great personalities. These people are gonna make this company go far!!!

Salesperson was great. Just didn't like what happened to the advertised price. Be prepared to add about 5000 to there internet price.

We did not buy a vehicle, so we don't know how they handle that, but we did get our vehicle serviced. They got us in quickly and had our car done the same day. Everyone was friendly, professional, and informative. We did make an inquiry about a vehicle on the lot without a price on it (that always drives me nuts btw) and we received a call back with information. Technically, we received 4 calls from 4 different people giving us information on the car we looked at. They weren't pushy, just giving us info. All in all, I would recommend this dealership for service.

Not a great experience. They force you to finance only with them, They tortured us for almost 6 hrs trying to make the deal I won't ho back

Went to see a specific car I had seen online. Walked the lot and no sales person to be seen. I went inside only to find them in a group together. What a waste of time. I recommend you find a different dealership as I did.

Paid 300 shy of 50k for a 2.5 CX5 Turbo premium ~ service was good ~ but I didn't get all the paper work I was looking for ~ went back to get some touch up paint on a Sat way to busy having to go back all an all experience is ok

Amazing environment superior professional people awesome experience incredible place Jason is ready to go superior professional agent, Jason is like part of our family he is a perfect example of professional customer services with hospitality touches, Jason deserves a promotion.

The salesman did a good job on the spot, but was slow to follow up. The price they offered was also higher than one I got at another location so I bought there. Bottom line is I wouldn't hesitate to recommend them to a discerning shopper, but if you aren't looking to do your homework and haggle then you'd probably be better served elsewhere.

Had service at Hyundai-- not happy at all with their customer service nor hinting that as a woman I don't 'know about' my car. They didn't address the concern I presented now needing me to make another appnt, again 4 weeks out. I really wouldn't recommend

I bought my car 3 weeks ago, Hyundai has had my car for 2 weeks still has not gotten it fixed. The battery over heats and my smart trunk will not unlock. Every time I call the service department nobody ever gives me their name when they pick up the phone. it's like pulling teeth to get a name of who you are talking to... they couldn't find the problem with the hybrid battery over heating even though I told how and when I get it to over heat. dont go to this dealership unless your stocked up on your headache pills because thus business is just one big headache.

Went to try and trade to newer vehicle. Friendly, but fees were very high. Ended up somewhere else with a significant difference in trade value and fees

Made a appointment for a recall...then told need to reschedule when part comes in...shouldn't part been ordered a head if time..

Very helpful when I got my lease in May and when I got a nail in my tireless week. Tyler in service was great.

A very Honest and Ethical Dealer. Shane made my family feel very comfortable throughout the process.

Considering they're under construction... They have troubles like everyone else, over worked, understaffed.. Prices change from visit to visit.. All increases! "Average" is the best you can hope for and all they can possibly offer. Disappointed, but not surprised.

2 free oil changes as part of your new car purchase! It would be nice if they offered a car wash after the service. They do stick to the service schedule which is awesome!

Bought an outback and couldn't be happier! It's been a few weeks and the car gets even better gas mileage than advertised. Subaru reps are amazing, really make you feel that you matter, even after the sale, which is new for me. I feel I can get comparable accessories much cheaper elsewhere; that is my only criticism.

Very personable, car sales it was it is. They do make it easier

They are doing a MAJOR REMODEL, so the place is chaotic. Hopefully a nice customer lounge is in the future.

This department is very bad. Charlie, the ''manager'' lacks honesty. After I bought my car, it started having a problem in my front bumper. When I checked with the Obrien team, they put this guy to solve this situation. I said I just bought it some weeks ago and the front bumper is having some problems. He said '''it is because you parked it in the wrong way'' ''what we do here is a courtesy and we have no obligation to fix the car'' ''you signed a contract'' and ''the bumper does not come out like that''. I said I signed the contract to buy a full working car and not to have those issues, in case you do not know selling a car with fake information, so it starts having problems after some weeks is totally illegal, and you become passive to legal action. But it seems that he does not know how the law works. what kind of business puts someone like that to be in a management position? this place is a joke. if you want to buy good working cars, go somewhere good with good reviews and honest people who is going to sell you good and full working cars, not a place with people lying about a car condition to charge people more money.

Love this place.Everyone should buy car from here.love professional people,especially Jason.,,soo kind & honest,he should be boss or manager.thks.

Josh R was great. Very helpful. He does not pressure you into buying he looks out for his customers.

We went in yesterday knowing exactly what model we wanted but needed to pick a color. Edgar helped us from start to finish and made our deal work for us. There was never any pressure. VERY special thank you to the guys in Detail and the mechanic in Service who stayed late to get our fresh-off-the-truck car ready so we could drive it home that evening. Thank you Evan and Adan for a great deal. One of the BEST things about this dealership is that their staff has been there for years! There is LOYALTY there. Go see Edgar if you are looking to buy a car.

The O'Brien Mazda staff were very helpful and guided us to a fantastic purchase! One of the sales managers, Matt, and our salesperson, Brandon, were both very patient and didn't try to pressure us into making a purchase. They were both very quick to answer any questions about the vehicle and assist us every step of the way. Our new Mazda 6 is a excellent purchase and my husband and I look forward to having it for a very long time!

Awesome 👍 Replaced the A-C compressor in under 3 hours!! I didn't even have to wait there. They have shuttle service to & from the dealership. Awesome service department!! Thank you!!

They always do a good job. And they let you know upon inspecting I was things that are going wrong so that you can correct them before it breaks down.

Had to pick up wife's car after having some work done and received outstanding service from Rick in the service department. They did a great job fixing the problem and giving great customer service.

My parents have been buying cars from this place for years. Never have had any issues. I came and got my car from them with no issues. This is the place to go. Ask for Robert Mooney he was great!