I have never been to the store. I live in Texas. However I did just purchase a watch from Josh. It was a BALL and I was on the fence between a couple of different models. I spent almost an hour on the phone with Josh and we did talk about watches. However we talked about many other world problems as well. Just a great personable guy. I never write reviews ,but I'm coming off the bench here because I thoroughly enjoyed speaking with Josh. I couldve bought this particular watch from maybe a few different places. But I'm glad I bought it from this jeweler.

I bought my engagement ring from Joseph Gann. We worked with Josh Gann. It was a custom ring with a cushion and two trapezoids. My wife (who came with me in the process!) enjoyed working him so much that she also bought my wedding band from him. We would've also bought her wedding band from him but she does not wear one. What we loved was: -The stones he picked out were amazing. We went to him 3 times just to get the stones right (there were 3 of them). He worked hard to get what we wanted and we had a pretty specific idea of what that was. He is a supremely patient man :) -He never pressured us in any way -Prices were good -He brought us along in the process. He would send us renderings of the ring (which we created from scratch) to make sure we were all right with them. In fact, we moved right after we got engaged. My wife wanted to modify a few things so we mailed it back and he adjusted them with no extra charge. -He's so knowledgeable. I'd read up a bunch and he also educated me on how the ring was made, what to look for in the diamond. -We trusted him completely, which is obviously a big deal The only time I had previous experience with a jeweler was with buying a watch. A wedding ring was a much more intense process especially if your tailoring all its elements. And it's the most expensive thing I've ever purchased in my life. I can't imagine someone being more knowledgeable, more trustworthy, or more helpful than Josh.

Extremely fast shipping. The experience felt like I was in store even though I was out of state! I’m a big Seiko watch fan and they know their stuff. Extremely responsive on the phone. I wish I was a local but my bank account is happy I’m not… Can’t recommend them highly enough! If I could give 10 stars I would!

I shopped around plenty of places when going for the engagement ring. I ended up going to Gann last after my father told me he and my Grandfather had bought their rings there. Herb and Andrew were great to deal with; no pressure and very educational. They also came in a lower cost for the same specs at other jewelers. Five years later and I still go there for all of my purchases.

Joseph Gann is amazing! I can't recommend it enough. My fiance and I went to shop for our wedding bands, and to resize/explore options for a heirloom diamond ring. I was really nervous to get the heirloom ring worked on since it has been with the family for so long. Herbert wowed us with his knowledge. His patience and gentle manner really earned our trust to leave the heirloom ring in his care. He was the only jeweler we saw that day who took one look at the ring and immediately accurately described the ring's background (stone dating back to the 20s, and reset probably later in the 70s). He also was the only one who offered a reasonable suggestion, just simply resize and then lower the diamond (it's previous setting was laughably high, which was apparently all the rage in the 70s). This was much more affordable option, that other jewelers didn't offer and pushed us to reset it in a completely new setting. For the wedding bands, Herbert showed us various options. Their selection is massive, and the website does not represent all of their inventory. He answered of all our questions. When I couldn't decide if I wanted a diamond band or a hand carved band, he brought out a "Bread and Butter" box from his father, from the 30s. In it, he showed how he can customize the hand carved band and install 7 small diamonds. I loved that he wasn't pushy and only brought the Bread and Butter box out when I made an off-hand comment, "if only I can have both". Thanks to this suggestion, I now have the perfect wedding band! Joseph Gann is a gem of a family business. They have earned my lifelong business and I will come back for any jewelry purchases!

Awesome customer service. My Godson purchased a watch for me as a gift. Needed to add links to lengthen. Was able to do on the same day I visited. Very knowledgeable staff and a great selection. If you're interested in any jewelry this the PLACE to go!!!

I've bought a few watches and a few pieces of jewelry for the woman in my life over the years. Even though I'm definitely not on the income level of most of there shoppers they always made me feel special and gave me impeccable service and advice. I think it's the best jewelry store in Boston

I can't speak highly enough of the team at Joseph Gann Jewelers. My husband worked with them to build my engagement ring. They spent hours working together until the ring was exactly what he wanted, and it was absolutely perfect. He had such a great experience with them that we came back to pick out our wedding bands. I designed my band based on an idea that I saw in a picture, but wanted to change a few things. Again, they spent a generous amount of time working with us to get a solid idea of what we wanted, including sending photos of mock-ups and getting samples of other rings for me to try on. When my ring was finished, it was better than I imagined. I absolutely love my engagement ring and my wedding band. They provided amazing, professional service and the production time was within reason. They were transparent about the entire process. We highly recommend them to everyone!

My first purchase from Joseph Gann jewelers and will not be my last. Prompt , professional and extremely knowledgeable service and I am thrilled with my new timepiece. I ordered my watch on Tuesday and had my watch on Wednesday (and I live in Fla ) what a great experience.

I had such a wonderful experience with the team at Joseph Gann Jewelers! Excellent service and fast shipping. I LOVE my new charm!

My fiancé and I were referred here by a friend and we have had an excellent experience. Josh has been very helpful and accommodating regarding some issues with my engagement ring. Worth the 1.5hr drive for us from the Cape for the customer service, highly recommend!

Josh Gann went above and beyond to assist in getting a beautiful Chelsea clock on short notice. Went above and beyond! Highly recommend.

International client here. Super quick turn-around time; incredibly helpful; goods arrived in perfect condition inside of a week.

Amazing Jeweler. Josh is awesome. Great customer service and excellent selection of jewelry.

They have some nice jewelry with reasonable prices. Sometimes with these jewelry places the vendors are a little rude and moving a little to fast trying to get a deal done. Stay firm and definitely try to negotiate a good price for the items you want.

Just bought a GIA documented diamond stud earring here and I couldn't be happier with the stone and the entire buying experience. The stone is beautiful and the price felt very fair to me. Delightful service from Herbert Gann, an experienced gentleman who patiently answered all my questions. A beautiful store full of so many beautiful things. The entire experience was a pleasure. Boston is lucky to have the Gann family here offering their services for three generations now. Check it out! I will definitely return in the future.

I recently purchased a new watch from Josh and I can't say enough about how good my experience was. Josh was a true professional, he offered me a great price and great service through out the entire process. I recommend Gann Jewelers to everyone that has a need for jewelry.

Good people fair price will continue to shop there .