1/5 Arleen C. 6 years ago on Google
A
week
ago
I
went
to
pick
up
a
Prescription
an
hour
after
it
was
called
in
to
find
out
it
was
not
ready.
Waited
another
20-25
minutes.
Once
I
got
to
the
window;
took
another
10
minutes.
The
tech
never
asked
for
my
rewards
card
(second
time).
A
week
later,
I
received
a
phone
call
from
a
female
from
this
Walgreen's
stating
that
I
failed
to
pick
up
my
daughter's
prescription.
When
I
explained
to
her
that
I
did
that
day;
she
seemed
confused.
Once
she
looked
into
it,
she
said
I
had
another
one.
I
asked
her
why
was
I
not
told
that
I
had
another
one;
she
couldn't
answer
me.
She
said
maybe
it
was
the
cost
of
the
medication;
which
I
quickly
told
her
that
would
never
be
an
issue,
but
I
was
never
told
of
this
medication.
When
I
asked
her
what
medication
was
it,
she
said
it
is
for
your
daughter.
I
asked
her
what
it
was,
then
she
read
out
the
name.
I
asked
her
what
was
it,
what
was
it
for....she
stated
she
didn't
know.
I
felt
frustrated,
so
I
asked
to
speak
to
the
Pharmacist
(who
said
he
was
the
Head
Pharmacist.
He
was
not
much
help
either.
I
asked
him
to
explain
why
didn't
anyone
tell
me
that
I
had
another
medication
to
pick
up.
He
stated
that
medication
was
not
covered
by
the
insurance
and
needed
to
find
another;
AGAIN,
I
asked
why
was
this
not
told
to
me.
I
asked
him
why
can't
his
techs
couldn't
even
tell
me
what
the
medication
was
for;
he
stated
that
isn't
there
job.
I
asked
then,
if
that
is
the
case,
why
are
they
making
the
call;
the
consumer
is
going
to
have
questions,
he
said
that
is
why
she
called
me.
I
explained
to
him
that
the
reason
he
was
called
was
because
I
asked
to
speak
to
him.
Instead
of
using
his
customer
service
skills,
listening
to
the
customer,
and
taking
constructive
criticism,
he
insisted
on
making
sure
he
and
his
staff
were
not
in
the
wrong.
I
have
dealt
with
bad
business
in
the
past,
but
this
was
the
straw
that
broke
the
camel's
back.
I
have
dealt
with
long
lines,
incompetent
and
rude
people..
I
am
done
with
you
Walgreen's.
CVS....here
I
come.
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