1/5 Cristina Castells A. 5 months ago on Google
By
far
the
worst
experience
with
a
camper
van
rental
ever!
Our
vehicle
broke
the
very
first
day
5
hours
after
hitting
the
road.
We
understand
this
is
something
that
can
happen,
but
we
definetly
did
not
understand
the
bad
service
of
the
company
in
providing
a
solution.
First
of
all
we
had
to
"argue"
with
a
very
unfriendly
lady
which
apparently
is
the
owner
for
everything,
even
the
most
common
things
to
provide
in
a
situation
like
that.
We
were
forced
to
make
ourselves
the
way
back
to
San
Francisco
from
the
Sequoias
NP
to
pick
up
a
new
car
to
be
able
to
continue
our
trip,
losing
lots
of
time,
reservations
inside
campsides
(if
you
have
tried
you'll
know
how
hard
it
is
to
get
them),
as
the
company
did
not
want
to
bring
the
car
to
Fresno,
which
should
be
the
right
thing
to
do
in
a
case
like
that.
The
new
car
we
got
was
as
old
as
the
first
one,
making
you
feel
unsafe
the
whole
trip.
For
me
the
worst
of
this
whole
experience,
is
the
horrible
feeling
&
time
they
made
us
go
through.
Feeling
that
even
though
paying
full
insurance
coverage,
the
company
does
not
have
your
back
and
you
have
to
argue
for
2
whole
days
with
a
very
unfriendly
lady,
who
constantly
was
threatening
to
cancel
our
booking
and
not
provide
a
solution
at
all,
is
just
not
how
we
like
to
spend
our
holidays.
We
will
never
use
this
company
again,
nor
recommend
it
to
anyone.
I
hope
our
feedback
helps
you
to
improve
your
service
for
further
clients
you
may
have.
P.D.
In
response
to
the
part
of
your
response
where
you
say
"
I
conveniently
left
some
thing
out
here"
I
will
say,
you
are
right.
I
thought
it
was
maybe
too
much
to
our
complain
to
include
the
fact
that
we
booked
this
van
with
almost
a
year
in
advance,
and
that
early
february
this
year
we
were
forced
to
e-mail
you
to
change
slightly
our
dates
(due
to
the
flight
company
cancelled
our
flights
and
we
had
to
book
new
ones)
and
also
we
asked
in
the
same
e-mail
to
upgrade
our
booking
to
a
superior
type
of
van.
We
have
a
confirmation
from
you
Nick
in
february
that
our
requested
changes
where
well
noted
but
when
we
went
in
october
to
pick
up
the
van,
nothing
was
changed
in
your
sistem.
We
had
to
stick
with
the
first
option
of
the
older
car
(because
you
where
at
that
point
fully
booked),
despite
of
all
the
extra
time
we
had
to
spend
in
our
office,
as
a
new
contract
had
to
be
issued.
Our
anger
and
dissappointment
in
your
service
is
more
than
justified.
Again,
we
only
leave
comments
behind
to
help
you
improve
a
service.
It's
up
to
you
if
you
consider
this
a
constructive
response
or
not.
