This is a repost: I originally left a one star review and got a call from corporate apologizing and assuring me actions would be taken for how Franklin (the assistant manager at Crunch) handled my complaint. They also offered me a free 6 month membership which I declined but appreciated the offer and decided to take the review down. I understand customers are not always right but that does not excuse Frank’s behavior. When I originally called to cancel my membership he was very rude and when I asked several times if I could please speak to a manager, he hung up on me. When I came in to the store to cancel he was ruthless and extremely unprofessional (see picture). Now I am hearing from several members at Crunch that there were in fact no repercussions for Frank and he was actually walking around bragging about it to his coworkers. Initially I did not blame Crunch for a single employees behavior, but by allowing it to be a running joke in the gym, they are telling their team they can treat customers however they like. He is a liability and will eventually cause this business real problems, as he has no ability to control his temper.

I loved Crunch up until 3 weeks ago. I was solicited by a trainer and they spoke life into me. Said all the right things and I decided to sign up with them. From there I noticed the energy changed (go figure). The fitness and nutrition guide that was promised at sign up was never given I had to ask numerous times. There also began to be a disconnect. Tried scheduling for a week and never heard back but mind you...the money is still be taken out. It is extremely expensive to be treated the way I've been. I mailed a letter per contract and called 5 times and basically kept getting the runaround. At this point it needed to be cancelled. I was then placed in touch with a "manager" and its been a lot of back and forth and to date....he never had the decency to call (back and forth emails). I think the training portion needs to be better organized especially for the amount they charge. Would not recommend because to date....still no resolve. My next step is BBB.

Make sure you read and fully understand their membership policies. I travel for work and I only needed 3 months with the gym (this is also the minimum term commitment this location requires). Their policies are designed to make it difficult for you to cancel (especially if you travel a lot) this is to insure revenue for the business. You also have to either “mail in” to cancel or go to THAT location in person to cancel. It also takes about 10 days to transfer your membership to another location. (So no you can’t move and cancel your membership at another location). They also require a 30 days notice before cancellations if not they will charge you the next months membership fee anyway. Be careful giving them all of your info (bank info specifically) because they will continue to charge your card daily until it goes through. (I blocked them after receiving duplicate membership fees) Just because it is legal doesn’t make it right. Legalized theft is still theft. It shouldn’t be this hard to cancel. If you are past due they have a call center that will call and harass you over the fees. They can take our money over the phone and online but you can’t cancel online or over the phone. (Also ladies they only have 1 glute bridge machine, so people hover over you at busy times harassing you about using the machine). Never again. I’ll spread the word :)

I’ve been a trainer for 23 years in and out of many local gyms. For the first time ever I experienced my first altercation over a piece of equipment by a very rude customer. I waited 13 minutes watching her sit on her phone and refuse to get up from the only quad extension in the gym. I asked the lady how many sets she has left and she flipped. Refused to get up for 26 more minutes because I stood too close to her waiting on it. We did have to get management involved because at this point it was ridiculous. Matt and 2 other employees handled the situation TOP NOTCH. The lady was still rude and acting childish for a while longer BUT the employees at Crunch remained professional, they stayed neutral to both sides and even asked her if something that day led her to be a bit hyper sensitive/ having a bad day. Crunch, your management and his employees deserved to be recognized for their exceptional customer service. We love our gym and hope to never have this replay again. Thanks for an amazing gym and atmosphere. But I am most thankful for a great staff!

They got my underage daughter into a contract back in August when she was 17 and needed a parent consent which they never ask for and they enrolled her into the most expensive membership they could think of. By law a contract like that is invalid and no charges should be applied, I have talked to them and they don't want to help at all, they have admitted that they don't check on people's ID'S when they sign up. There is not customer service to complain about it but I will find legal help to proceed and will let people know to be careful with this specific location at west cobb.

DO NOT sign up here! A large group of scammers! The personal trainers are pressured to pressure people in the gym to sign up for personal training!! Absolutely sad! I requested to cancel my membership within the timeframe that I was given to cancel, and they would not let me cancel! So sad that they need to pressure me to hold a training membership for three months! Rather than leave me to be a happy customer of their gym… I cancelled the gym membership, and I am no longer going there to see a group of individuals who are beyond careless, and so money hungry! There’s so much to add to this! However, I will spare you… DO NOT sign up here!

Great gym. Love the ample cleaning stations and variety of equipment. However, I’m deducting a star because the teens who attend here have the tendency to just crowd around and hog the machines. Particularly, the free weights and the leg press hack machine. It’s like you have to be quick just to gain access to them. As a previous reviewer said, I am hoping this will change in the next weeks. It’s definitely annoying. Otherwise, I enjoy going here.

Until a month ago, I thoroughly enjoyed my gym experience at this location. When I initially joined, after completing the assessment, I decided to try personal training since the fitness manager recommended I train with Yvonne because she had knowledge of sciatica. Yvonne was great! I enjoyed working with her. However, after completing my sessions, I realized I had adequate results from the hot yoga and yoga body sculpt classes and decided to cancel personal training. I was talked into freezing the sessions in case I decided to resume at a later time. But, I was not told that I would not receive a notification when those sessions would automatically renew. After realizing I was charged $84 for two additional sessions. I spoke with the current personal training manager, Justin, and asked for a refund for the sessions, and I was told they would not be able to refund me. He also mentioned that even though he canceled the training contract. I was already within the 10-day window of the next billing cycle and would be charged for two additional sessions at $84. So that you know, I was only two days into the billing cycle then. He said he would escalate my concerns to the billing department and follow up. Before leaving, he asked me if I was in the gym on the day the charges took place, and I explained I was not due to a loss in my family. And I was leaving the state the following morning for another funeral. Upon my return, I followed up since he never did and, sent an email to the management team and included my travel itinerary and obituaries for the funerals. Since I never heard back from him or anyone else, I decided to speak with the general manager, Andrew. Even though he sympathized and said that as long it revealed I was not in the gym on the days I was charged, he would look into me receiving all or half of the money charged to my credit card. But I am still waiting to hear from him again, too. I followed up one last time with Justin, and he promised to follow up, but he never did. This issue began on July 21st., and still no follow-up. I have over 25 years in the hospitality and customer service industry, and in all of my days, I have never encountered such poor service. The management team at this location needs more professionalism and customer service training. I love the gym, but this situation has ruined my experience at this location.

Crunch is a great place to workout. It is also affordable and convenient. The classes that are offered are enjoyable and the instructors have so much energy. This is a brand new facility so everything is super clean and new. There are bottles of cleaner and paper towels in multiple areas for wiping down equipment after use. It’s often busy when I come, but I am always able to get on the equipment I need right away.

Out of all the Crunch fitnesses I’ve been to, West Cobb has the most friendly and approachable staff! They are very knowledgeable and happy to answer any questions a member might have. The facility is very clean which is an important aspect of a gym besides a great staff. There is a variety of equipment suitable for any fitness goal! Make sure to see Matt at the front for an encouraging fist pump before you get your workout in!

Just recently joined, but Im very picky of the appearance of the gyms. There is more than enough cleaning solutions throughout the facility I know sometimes equipments are broke but at this facility, literally 98% of the equipment is working at all times. I love the variety classes that you can take. just by walking into the gym and I’m seeing everybody motivated, says a lot. The customer service is top notch. Everybody greets you with a smile and actually look like they want to be at work… except this one young lady with the long ponytail ( she may need a little help). But overall the gym is a five out of five.

This crunch gym is clean, has nice employees, and is well stocked. It can get a little crowded at times at the popular machines but is not an everyday occurrence. At times machines are out of order but they are good about taking care of those issues swiftly. People of all ages, all nationalities, and all fitness levels.

This gym comes off as a nice place with great perks but it’s not they hassle me to sign up for training every time I go in to the point where I stopped going so I didn’t have to talk to anyone. Constantly asking to share their page on Facebook and once took my phone out of my hand to post themselves. It’s not a place you can go for a peaceful workout. This location you can not cancel without being charged or online you have to be there in person. There’s always so many people you can’t have a space or equipment to yourself. If you are looking for a place to get you up and moving or simply out of the house this is NOT the place for you! I HIGHLY recommend you take your money somewhere else!

This gym has honestly been a life changing experience! I’ve been a member to crunch going on two years now and have loved it more and more each time I go. The staff is super friendly and helpful all the equipment is new also plenty of different options of equipment. The gym is set up in a way no matter how busy it is there is always equipment available and everything is clean. As far as the personal training it has been the best experience I have worked with my trainer Danny fuller for a while now and not only have I seen huge noticeable results he has given me all of the guidance I need in how not to injure myself by showing proper form. He has even gone above and beyond to answer my questions outside of the training sessions. The trainers and staff here are very knowledgeable friendly and helpful. I will continue to go to crunch because of Danny and the stuff. Highly recommend this gym. There has not been one bad experience here.

I’ve been waiting for crunch to come back to Atlanta. It’s always been my favorite gym. Autumn Bennett has been wonderful at west cobb getting me signed up and ready to train. The best gym!

Nice equipment and very clean. Lots of equipment but lots of people to use said equipment. Too many people to enjoy going here. I decided next time I go in to check into how I cancel or not renew. I’m have a feeling it won’t be as simple as it should be since I’m billed monthly. That is a Red Flag but I wanted to train with my son. Personally the crowd saps my desire to workout so I’ll go back to my old gym. No other issue but the huge number of people and I’ve tried 5am to mid afternoon…

Newer facility. Great young and courteous staff with a lot of energy and always willing to help you. Energetic environment and very large and well equipped. Everyone is welcome and you are made to feel comfortable even if you are just starting out. I worked with Matt and he was great. Explained everything in detail, took his time and represented all the membership options without any pressure.

The reason I love this gym is because of my trainer, Jess. She is amazing and supportive. She and I came up with goals. She pushes me without making me feel defeated. She also leads tread and shed and is an outstanding group fitness instructor. The gym facilities are pretty nice. The equipment is well maintained, and it is usually easy to find the machines I need during the early hours I go. Cleanliness can be an issue. The group fitness floor is usually pretty gross. Even at 5 AM, which means it's not getting cleaned overnight.

The employees are some of the nicest I have ever met at a gym! When you walk in, there is such a positive environment where you automatically feel like you belong from day one. The facility is well laid out with top notch equipment. I would highly recommend this gym!!

Great location. The front of house staff are always friendly and helpful. Carter, Kevin, and Mack are the best! The equipment and facilities are always clean and in good shape. Both the members and trainers are kind and very diverse. Great place to start or continue your fitness journey. If you want a trainer ask for Ali S. !

Cameron was super helpful when I came in to get my key tag! She also was super nice to my guest that came in with me as well! The gym was super clean and they had hospital grade sanitizer, I wouldn’t want to work out anywhere else!!

Very clean but very busy. I wish there were some more secluded workout rooms. The staff is friendly but just know they are going to try to sell you stuff when you sign-up, it's part of their job. I politely declined and they were still very helpful. I'm not a fan of the very loud club-esque music, but I always bring headphones so it's not a big deal.

Jani is the best trainer here!! Super knowledgeable and knows what he is talking about. My favorite thing about him is that he never lets me quit, he always made sure I went up on weight and was going to failure no matter what. Making sure everything I was doing was optimal and pain free. I would 100% recommend him to anyone with any fitness goals because I promise you he’ll make sure you’ll not only reach those goals, but supersede those goals!!

Had a great experience with Autumn. She showed me around, very very knowledgeable and knew what she was talking about. The facility was immaculate and did not have to wait on getting to a machine. Great atmosphere and great vibes!!!

The best part of coming into this gym daily is Kevin at the front desk. You can't ask for a more knowledgeable, genuinely kind hearted person. He values the clients and cleans that place as if it were his own. It has been a pleasure coming here over the past year. The gym itself is new and updated, great addition to the area. The proximity to other stores makes it a keeper.

My 18 year old daughter convinced me to try Crunch. She joined in the winter 2023. I have a personal gym downstairs and didn't see the need really. But I decided to go with her as she was so enthusiastic about it. Also, I have not been as consistent with my downstairs tonal gym / treadmill as I should be.... I went with her and loved it! The trainers and management are so welcoming! I decided to try personal training 2 times per week, 30 minutes per session. I LOVE IT!! Kyle is AMAZING!! He's knowledgeable and gives me the confidence that I can still change a few things about myself through exercise and thoughtful eating habits. I started 2 weeks ago - I have lost over 2 pounds and have already started seeing changes. My "treat" is using the hydra wave at the end of my workout session. I absolutely encourage everyone to give this a chance!! It's well worth the effort!!

I do love this gym. Nice staff and I’ve never issues with other members. They have a variety of equipment and it’s very clean! I will say it can get very busy so if you get overwhelmed or are a beginner, try coming at a not so common hour :) however, a staff member will be more than happy to show you how to properly use a machine or give you a tour. Worth the price.

Great gym! Great staff. Clean facilities and overall a great experience. Even though it’s a busy gym there’s enough machines to go around. Definitely hit up Danny in PT as well if you’re looking to talk with someone with some real knowledge who can really help.

I have been going here for 5 months now and i enjoy working out here, Stuff is very friendly. Ali is the best trainer who has kept me on track and taught me how to workout every part of my body. He is very professional and knowledgeable. I have seen a huge difference since I start working out with him 🏋️‍♀️ 💪 keep up the good work

Absolutely love it here. The atmosphere, the staff and the management are always so helpful. This location is always clean and I never see any out of order signs like other gyms. Since the first day I stepped in the facility, the staff was very welcoming and made me feel much more confident. Best gym I have ever been a member of.

Ultimate R&R Hot Yoga with Salema 6 pm. Very relaxing, instructor’s voice so pleasant. Appreciate the eucalyptus cold cloths at the end of class. Beautiful facility.

I love the gym, BUT I can definitely tell that the cleaning is not done multiple times throughout the day/night. I hate to say it but everytime I go in the restrooms they are not clean. You can tell it's been a while since someone has cleaned it. Other than that I have no complaints over the gym, machines, or staff. It's a great location with so many machines!

GREAT gym to start your workout routine as a beginner! This gym has a super friendly staff! Jenna & Paige are the best! Plus it’s a no judgement zone! People of all ages gather here! 💪🏾✨

We are loving our new gym! Everyone is so friendly, the facilities are always clean, and the offerings are endless. Best experience yet with a popular gym franchise! We had specifically great experiences with Jacob at the front desk and Kimberlie who is one of the trainers. Thankful to have a Crunch in West Cobb!

Paige and Jenna were so awesome. Helped set my wife and I up and gave us a great tour of the wonderful facility. They are always smiling and ready to rile every morning when I walk in at 5am. Sparks my morning. LOVE THIS GYM!!!