1/5 Karina J. 6 months ago on Google
I
would
strongly
suggest
against
doing
business
with
this
company.
It
appears
the
owner
values
his
emotions
more
than
his
loyal
customers,
who
have
supported
him
for
years
and
referred
many
others
to
him.
The
problem
began
with
the
SIXTH
family
vehicle
we
brought
to
him
in
late
2021,
which
my
husband
asked
the
owner
to
lower
to
remove
a
gap
in
the
wheel
well,
but
specifically
requested
that
it
not
be
lowered
too
much
so
that
it
could
be
driven
daily.
Unfortunately,
the
owner
lowered
it
to
his
liking,
and
when
my
husband
picked
it
up
and
asked
why
the
car
was
so
low,
the
shop
owner
expressed
that
he
thought
it
looked
way
better
this
low.
This
resulted
in
every
bump,
parking
lot,
and
speed
bump
scraping
the
living
life
out
the
bottom
of
the
car
daily.
Starting
in
2020
-
2022,
my
husband
faced
serious
health
problems,
several
hospital
stays,
major
surgery
while
operating
his
busy
business.
He
contacted
Max,
the
owner
of
this
shop,
regarding
issues
with
the
car
being
too
low.
Max
promised
to
fix
it
but
only
within
a
specific
timeframe,
even
though
he
did
the
opposite
of
what
was
asked
and
was
still
paid
for
it.
Due
to
my
husband
operating
a
very
busy
business
himself,
his
health
issues
constantly
put
operations
behind,
so
now
he
had
to
find
the
time
to
take
the
vehicle
back
within
a
certain
timeframe
because
the
mechanic
did
the
opposite
of
what
a
paying
customer
asked.
As
a
business
owner,
Max
should
definetly
have
honored
a
bit
of
leniency,
considering
the
time
my
husband
did
not
have,
the
inconvenience
of
even
having
to
go
back
again
since
this
mechanic
did
what
he
thought
"looked
good"
versus
what
the
paying
customer
asked
and
still
paid
him
for.
Due
to
health
issues,
plus
my
terminally
ill
mother
living
with
us,
and
a
busy
business,
we
let
this
incident
slide.
In
September
2023,
my
husband
gave
Max
another
chance,
sending
a
list
of
repairs
needed.
The
car
stayed
at
the
shop
for
20
days.
When
it
was
finally
picked
up,
it
was
parked
in
a
mud
puddle
in
the
grass
under
a
tree
like
a
junk
car,
both
the
interior
and
exterior
trashed,
including
extensive
damage
on
the
custom
wheels.
Overall
we
paid
$
155
to
tow
the
car
to
this
shop.
My
husband
paid
another
$529.23
to
Mint
Hill
Automotive
at
pick
up;
again
none
of
the
repairs
needed
were
done.
The
car
broke
down
minutes
later,
incurring
another
$155
tow
fee
to
another
mechanic
and
another
$233.22
battery
replacement
cost.
We
then
paid
the
other
mechanic
who
fixed
everything
for
$210.15
Overall
the
entire
ordeal
cost
us
$
1,282.90
Please
allow
me
to
mention
that
for
the
entire
20
days,
we
were
dealing
with
HOA
complaints
and
fine
threats
due
to
having
a
commercial
vehicle
(husband's
work
vehicle)
parked
in
our
driveway,
and
we
are
still
waiting
to
hear
back
if
we
were
fined
for
this.
Despite
this
ordeal
and
all
the
damage
to
the
vehicle,
Max
refused
a
refund,
citing
my
husband's
upset
tone.
As
small
business
owners
ourselves,
we
jump
hoops
for
our
customers,
and
take
many
unpleasant
calls,
emails
and
tones
99.99%
of
the
time
due
to
customers
not
reading
our
agreements.
We
never
ever
get
defensive,
nor
do
as
we
please
and
expect
them
to
pay
for
something
they
never
even
asked
for
nor
would
we
ever
charge
them
for
a
service
we
never
even
attempted
to
complete.
This
shop
owners
negligence
and
unprofessionalism
are
very
evident
in
the
attached
pictures.