BEWARE CAROLINA GARAGE SERVICE! My older garage door was rotten and after one of the springs broke, I decided it was time to replace the door and upgrade the curb appeal of my home. After interviewing 4 garage door companies, I selected Carolina Garage Service based on their price (3 of the 4 companies sold the same exact garage door) and seemingly stellar online reviews. I ordered a 8'x7' Doorlink 431 insulated garage door with Stockton windows for the top panel and add decorative spear hardware. The techs were also to replace the existing track and spring but retain my newer opener for $950. I paid a 50% deposit via Cash App on Wednesday and the work was to commence on Thursday. On Thursday, the installers arrived at my house at 11:00 am and proceeded to start disassembly of my existing garage door. While we were going over the job, one of the installers remarked that if I wanted the "upgraded garage door rollers", they would install them for an additional $80. I pushed back since that wasn't what was discussed and, through my interactions with the other garage door installers, I learned that the "upgraded" rollers were the standard rollers that came with the door. When they unloaded the new door, I noticed that it didn't appear to be the correct model (it was stamped 430, which is a non-insulated door) and did not have the insulation requested. After they called the owner Spencer Kempton, they said that he ordered the wrong parts but they would supply an insulation kit. Spencer would later say this was the fault of the distributor Southern Ideal Door. About an hour into the tear down, they asked to borrow tools to remove the existing door (another bad sign) and then about an hour after that, they left to retrieve different tracks and springs. Mind you, they removed my entire garage door and left the job site with my entire house and garage exposed. I ended up sitting on my front porch for the next hour while I waited for them to return; watching over my stuff. The techs eventually returned with different tracks - this time too short and attempted to install them anyway. After 3 panels were "up" and the track only partially installed, they started to wrap up, vowing to return the next morning to finish. With only 3 panels up, my garage was still open to the elements and potential thieves. After convincing them to screw in one of the old panels to the wall to provide some look of a garage door, they left. Friday morning came and so did the excuses as to why they weren't coming Friday - maybe Monday. They claimed that they needed "angle iron" from their distributor. Angle Iron (the metal bits that the garage motor and track are suspended by) is available at every hardware store for about $15 for 6'. At this point, figuring that it was highly likely that they would not show on Monday either, I messaged the owner Spencer Kempton and his installers telling them that they can pick up the door pieces left at my house on Monday, refund my $475 deposit via Cash App, and they were fired. A couple hours later, I spoke with the owner Spencer Kempton who proceeded to offer me a $75 discount, then offered to send someone else, and then another discount but no refund. He stated that the door could not be returned and that I could have someone else come and finish the job. I declined all offers as the installers took most of the door parts with them and this wasn't the door I had ordered anyway (it wasn't insulated). At some point our conversation, he also admitted that he is living in California, attempting to start another garage door company there and that his installers had not installed a garage door like this before. He was attempting to guide them via the phone but simply, they were incompetent. At this point, I have an incorrect partial garage door, the wrong sized track, not all of the parts, and have now hired another installer to start the entire job again for another $1000+. BEWARE Carolina Garage Service

Spencer came out not only when he said he would but was 15 minutes early. He was very professional and knowledgeable. He took the time to explain how my garage door should be working and what he could do to improve its performance. His quote seemed fair and reasonable and he took care of the items he mentioned quickly. He even suggested an additional fix that the builder didn't originally do. I'd be more than happy to recommend his services to anyone need of a garage door repair.

Prepare to be delighted! I'll post an update once my new doors are installed, but I have to first say that Spencer is fantastic to work with! I first contacted Carolina Garage Service when the spring broke on my garage bay door, trapping my car INSIDE late on a Friday afternoon. I panicked when - after calling two other companies, NO ONE would come and help and I had plans throughout the weekend. Spencer was enjoying his day off, but since his other tech couldn't come to help, he agreed to come and free my car while we talked about options for repair. Since then, I have put in new garage door openers and am eagerly awaiting the installation of my new garage doors!

My overhead garage door spring broke on Sunday, Spencer responded to our call. He was very professional and courteous. Fixed our springs and observed some other things that needed to be fixed now and in the future. I would recommend Carolina Garage Service to everyone and anyone that needs your garage door(s) serviced or in our case in an emergency. Thanks again Spencer !! You were awesome !!

I would absolutely recommend Spencer and Carolina Garage Service LLC. He was prompt, thorough and honest. I don't know anything about garage doors so he could have charged me anything but he was able to fix my problem for less than estimated and he was able to do it quickly. I am so happy that I ran across him and his company! Our garage door works better than it ever has. Thank you, Spencer!

Carolina Garage Service did an excellent job fixing my automated garage door. They accommodated my work schedule by coming out on a Saturday morning. The technician, Spencer, was very friendly and worked diligently until the job was complete. Garage door is back working, good as new, so no more manual lifting! Thanks.

Spencer was efficient, professional, and provided us with an excellent new garage door opener. I called him Tuesday afternoon and he was able to come out the next morning to diagnose our issue. The gears and motor in our opener were shot and we needed to get a new one. Spencer was able to install the same day and we are extremely satisfied with his work. We had a Genie (never liked it) and Spencer installed a better quality Lift Master. There are a lot of subpar companies out there in this industry, but Carolina Garage Services stands above them all with integrity and fantastic customer service. Don't bother hunting around for the best deal, Carolina Garage Services is who you want to give your business to, you won't regret it!

We had excellent service from Spencer. He was on time and our door was replaced in a timely manner. I feel quality and price along with installation was great. Would highly reccomend Carolina Garage Service.