Danny is by far the best service advisor! He is so attentive and always takes the time to fully explain any questions or concerns you may have. He goes above and beyond every time!

INFINITI of the Palm Beaches Parts Center 3101 Okeechobee Blvd, West Palm Beach, FL 33409 Went to get my husband truck painted and we’re told to pick up the truck on 9/22/2023 . We went in put up the truck and took it on 9/23/23 to the window tint shop. While picking the truck up the guy stated, do y’all know they truck is two colors. My husband and the guy starts looking at the truck. The guy say they never paint your bumpers, door steps, rack nor inside of the doors. I reach out via email. On Monday I spoke with the body shop and others. I was told the painter forgot as the QX56 is a big SUV. I was instructed on today 9/26/23 to bring it back in the morning to get loaner and they will correct the mistakes they made. However, I’m there at 7:20am, one of the guys see me and tells me to knock on the door the lady is in there. I knock, the lady Rita looks half way out and yells in a very RUDE Voice we don’t open until 8am. Me I leaves and go over to the Service department and speak with Jerrick who called the Manager , who then instructs me to return back to the body shop. I goes back over and the young lady opens the door while walking away. She states we don’t open until 8am in a nasty way with her body language. I say to her I were instructed by your Manager to return over here. She then says other stuff Rudely as if I was a bother to her. I stated to her can I speak with her Manager she , replies you want his number he’s not in ( 8:02am). I starts to email Jerrick and Sal Degraco. While sending the two ladies pictures because they are very unprofessional. Now Robert who I had been told by the day before to come at 8am. Robert, talks with me while asking the young lady to call and see will Hertz answer. They young says to Robert they haven’t answered but I will try again. While Robert is talking to me , RITA yells he’s not my Boss and walks off. I goes outside and Robert comes out and says Hertz want be here for another 20-30 minutes as the person is stuck in traffic. I drive back over to Services to speak with Jerrick who was in a meeting 8:30am, they Service worker Alysha comes to see how she can help and provides the help needed. Now I’m at work one hour later. What a inconvenience for me when it is they fault. I will never recommend this company for anything . They do have some workers in Service that is very respectable and kind. Alysha, Danny, Tameka . Just to make a few. I think them for the proper engagement with me and other customers. I wish I could upload the videos but it only allows pictures

Love my Infiniti Schumacher of the Palm Beaches. We have been long term customers and have been pleased with this dealership overall. They always take care of us. We have financed /brought and leased multiple vehicles. We’ve had great service advisors and financiers. Thank you for your superb service! Danny, Shak & prior Andrew among many, many others we appreciate you all… (P.S. To all the ppl with negative posts about this business just zoom in on the photo below please & thank you!) Best Regards, The Collins Family ♾️

So I was quoted by a local mechanic $279 to change my serpentine belt. Seemed kind of high so I called Infiniti of the Palm Beaches to get a price. I was shocked that their price was $60 less than the mechanic. So I made an appointment for 8am. I arrived a few minutes early and was greeted and directed to the clean comfortable lounge. I then met my service advisor Anthony who was kind and professional. Car was completed much sooner than expected which I was happy about. I know most people think that dealer service is high price and that you’ll be sitting in the waiting room for hours. I was quoted $100 for a full synthetic oil change using Mobil1 and tire rotation, which is just stupid cheap. I’m glad I took a chance and ended up here, as Anthony and staff provides exceptional service, value, and professionalism . They’re my new go to for servicing my G37x

10/10 RECOMMEND! The level of detail, care and attention that goes into this client experience for buying a car is astounding! Darrion was excellent, he was my sales representative. He took the time to listen to my concerns and also helped educate me on the different models - Infinity SUVs that I was interested in buying. Thank you infinity and Darrion for a wonderful experience!

My Service Rep Danny met me upon my arrival n took care of my car needs. He is a dynamite person to deal with, is knowledgeable, friendly and gives you his honest opinions. He is the reason I return to this dealership.

Brian is my Service Advisor. It was my first time at this dealership since moving from out of state. We needed an oil change as well as anything else needed on the car. I was happy to hear from Brian that my vehicle is in excellent shape. From start to finish, everything went smoothly and made a good impression on me. Brian and his team in the shop are awesome. I highly recommend them. We will be back for our next service!

Excellent customer service from everyone. I rate them 5 stars. I'd recommend this dealership to anyone who is interested in buying a car or looking for an A+ infinity maintenance service. Thank you again to the team at Infinity of the Palm Beaches! It's always a pleasant experience.

Dealership experience was fabulous when we were looking at cars. The purchasing of the vehicle was seamless and quick. Salesman (Max Hager) was professional, knowledgeable, and friendly. He was willing to answer any of questions and concerns and go the extra mile for us! We would definitely go back for our next purchase!

I can't express enough how wonderful my experience was. Andre was so helpful and made the entire process easy and even FUN! Also, Jessica in the finance department was an absolute pleasure and explained all my options. The car is wonderful. We are looking forward to many years with our QX60...I highly recommend Infiniti of the Palm Beaches...and particularly Andre.

Though my situation was an unfortunate one, Tony Carroll's service was impeccable! Tony was very accommodating and professional with an overall delightful disposition. I am very appreciative of Tony's dedication to the task at hand. He most certainly has gained yet another loyal customer. Thank you kindly Tony!!

Very pleased with the customer service Anthony Carroll service advisor , provided me on my appointment to bring in my car that had a flat tire. He was very professional, friendly , and helpful. It makes a difference when something stressful as a flat tire happens to your car , and your service adviser offers good customer service !!

My wife and I purchased a 2023 QX60. Our salesperson Darion Harris was great, answered all our questions and worked with us to get the best deal. Very happy with our new car.

We are returning customers and you can bet we will be back. Shakir Williams has helped us with our last 2 vehicle purchases and I can't say enough good things about him. He leaves no question left unanswered and makes you feel like you're the most important customer there. Top notch service!!

I came back to Schumacher where I had previously leased a vehicle, but went with a different car brand. From Volvo to Infiniti. Andre was very helpful in answering my questions, showing me some different Infiniti options as well as a test drive. He took the time to take my Volvo to the Volvo team to have it inspected and start the turn in process to lease the new Infiniti. His attention to detail and simple process made the whole experience enjoyable. I really appreciate everything Andre did and the Infiniti team helping him.

My service advisor Anthony Carroll is amazing! The place is clean. The waiting room is comfortable. The only bad thing I would say about this place is that they don’t always have a loaner ready for you. But in the past getting a loaner was no issue whatsoever, so this put a damper on my experience.

Since my online interaction with Tyler of Infiniti at Palm Beaches, my experience was nothing less than amazing. Tyler was exceptionally communicative and helpful. I drove over 2 hours to complete my purchase here and I will definitely be returning when it is time to upgrade again. After I completed everything with Tyler, I finished up the finances with Jessica. Jessica was just as exceptional. She explained everything to me well, was honest, and thorough. This process can be so stressful, especially at this time. But Tyler and Jessica made this purchase so pleasant overall.

I had the pleasure of working with Tommy Shehada, who wowed me with his knowledge of the car that I was interested in. He was very concerned with how I was feeling through every step of the purchase. That is rare for a salesman in this industry. He was fast efficient and made sure I understood everything that was happening. I will refer family and friends to Tommy at every opportunity.

They were excellent! Highly recommended! Anthony was very transparent with everything and kept me updated throughout the process of my repairs. They gave me a loaner and I couldn’t be more grateful for what they gave me. Everyone from the advisors, to the techs, and consultants are very friendly and it’s always a pleasure when I come to get my vehicle serviced at Palm Beach Infiniti!

Infiniti of the palm beaches is a great dealership. Never lets me down when I have to perform service or if there are any issues with my vehicle. Danny is the best advisor I have ever had. He is professional and always helped me out with every issue I had. I never leave unsatisfied. Very welcoming environment and I feel treated like an elite customer.

It's so exciting to get a new car. It's really nice when you have a great salesman to help with that. Not someone who's pushy or rude but someone who is genuinely excited for you to get the car that you want. Andre Samson was our salesman and he did a fantastic job. He's patient, listens, and is willing to help you get the car of your dreams.

Ira was the most amazing salesman. He took me to look and test drive 10+ cars and SUV’s, all with a car seat in hand. He knew every detail about the new car and was the most patient person I have ever dealt with. Ira definitely made me feel like family. That is an extremely rare occurrence this day and age. Because of this experience I will be a customer for life. Not to mention Mr. Ira spent 8 1/2 hours with me. Thank you for making my time with you a great time.

I made the mistake of purchasing a used 2019 Infiniti QX60 out-of-state in Ohio. Less than a week after the car was transported to Florida the brakes begin to make a very strange sound. I knew something was not right and immediately took the car to the nearby Infiniti of Palm Beach maintenance shop. Upon arrival I was greeted by Danny Solorzano. He was extremely friendly, knowledgeable and professional. Not only did he and his team of mechanics quickly identify the problem and fix my car. They also provided me with documentation and spoke via phone with Honda dealer in Ohio where I purchased the car. Danny politely explained to them how the aftermarket parts they had put on my car were not only wrong for an Infiniti, but unsafe. Danny helped convince the GM of the Ohio dealership to cover the cost of replacement brake pads and rotors. Danny’s support saved me and my family over $1,000 (and quite possibly prevented what could have been a serious car accident in our future). I would highly recommend Danny and his team of mechanics at Infiniti of Palm Beach. They are experienced, fast, honest and extremely nice to work with.

Infiniti of the Palm Beaches provides tremendous customer service! My sales person, Mr. Darion Harris was extremely personable, professional, and efficient! I really appreciated the follow up on my purchase and the personal attention to assure my complete satisfaction. Thank you for the high performance of entire sales team from the sales manager to the finance manager. So glad I chose Infiniti of the Palm Beaches to purchase my new vehicle! Very satisfied!

I Recently purchased an Infiniti Q50 and I have been In contact with Danny Solorzano from day one. His advice helped me make the purchase. I have been in for service twice and it really has been the best experience I have ever had at a service department or even at a car dealership. I had a key made today and I was in and out. I was impressed at how fast he took care of my car and the car wash after is a great bonus that I never experienced before. Service Advisors like Danny definitely make a positive impact on a Dealership. I would be very confident to buy my next car from Infiniti of palm beach from how well I was treated and how professional Danny Solorzano is. Thanks Danny and I look forward to my future service appointments at this dealership .

Service advisor (Jennifer) was Ace’s throughout my wait. I Appreciated Advisor keeping me in the loop with status of my vehicle, answering questions and providing recommendation by mechanics in prolonging the life of my car. Very painless service visit.

Best car buying experience I've ever had. Very fast and efficient. Both my Salesperson Darion and Finance Person Jennifer were both Amazing and set the Bar very high in their profession. Thank you both very much I couldnt be happier

I bought my infinity q50 red sport 2018 from HGreg Nissan. After discovering I still had 3 years of manufacture warranty I took it to Shumacher Auto Group Infinity Palm Beach. I have never had a better experience in dealing with a car dealership. HGreg Nissan in Delray sold me the car with blown turbos. Infinity replaced them with no cost to me and gave me a loaner vehicle. I’ve been back once again for routine maintenance and service. They just keep going above and beyond replacing my A/C actuator no cost warranty repair. Honest and upfront service. Beyond thankful. Infinity for life customer!!

Kevin in the Service Department has always been very friendly and helpful each time we visit Infiniti for a service appointment. When we need a service done, he is swift in getting me in and making sure we are well taken care of in a timely manner. We have been having our car serviced through him for the last 4 years and it has been nothing short of exceptional each time!