Ordered 3 items online for in-store pickup. Received notification that 2 items were ready for pickup with no mention of the third item. This third item was "in stock" at the store at the time of the online order and the day I went to pick up my order, there was at least 5 on the shelf. I was informed by the manager that he could not fill my order on the 3rd item with in-store inventory due to "company policy." It took getting irate and threatening never to buy from Northern again for him to fill my order with UNSOLD INVENTORY SITTING ON THE SHELF. Abysmal customer service. I'll go anywhere else.

Northern Tool is my husband's and mine absolute favorite store for tools and shop-related equipment. From simple items like hand carts to high end air compressors and tool boxes, you will likely find it here. They have Hobart, an extensive array of Klutch tools, Milwaukee, Dewalt. The Gravel Gear wearable line and boots is good and they have frequent sales. They have a smaller Carharrt line, and the prices are better than you will find in outdoor or sporting goods stores. Sign up for their loyalty program and you will receive coupons in the mail. The only downside is this is the only store in the region, so if they are out of something, you have to order online or drive to Marietta, GA.

Everytime I pick something up they are right on it and very helpful. Was also GREAT that they "assembled" an aerator I ordered and I know I would have NEVER been able to do that work.

Very smooth and fast and I love the odd ball stuff you have that no one else carrys

Great place to shop !! Everyone is always very helpful. Thanks Catherine for being so nice 😊

The employees were very helpful with my needs and purchase. Great group of people.

Great price. Quick shipping free. Just as pictured. Bright colors and reversible. Very very pleased all around.

I Called to Confirm this store could accept my Honda mower for a safety recall. I was told yes to bring it down. I drove 25 miles to the store and was told they would not take it … no room!!! #### Rude/ Unprofessional/ Unorganized #### When I called the employee even put me on hold to check with Someone for instructions! This is the Second visit to this store after moving back to the area , time Ive been treated Rudely. I will not shop here again Or allow anyone in my business to purchase business supplies here.

This is a pretty big Northern Tool store. They have lots of tools and equipment that you wont really find anywhere else. I was surprised to see steam cleaners and porta cool fans there. Those are things you cant really find in other stores. That being said, it's worth stopping by and taking a look around if you're in the area. You may find something you've been looking for, or at least, know where to get it when you do need it.

I had to return a faulty piece of equipment. The manager was great, gave me a discount on a replacement, and took back the return item without any hassle. I would definitely recommend this place.

Warranty rip off! Do not get the warranty. They are shady and will not honor it. The man always says the fuel is contaminated, even if its taken in for another issue. This has happened every time we try to use the warranty when we purchase equipment from them. We have purchased several Husqvarna saws and needed two repaired and a small engine that needed repaired(the oil was contaminated). He uses this excuse so the warranty doesn't cover and and we have to pay for repairs that should be covered. he said oh I cant approve this because the fuel is contaminated.

Took there time doing work on my pressure washer thay had for 2 weeks then had it fixed for 2 days and did not call me to pick up I called and thay said it's been ready for 2 days but the paperwork wasn't done so I tell them on my way took me 1 hour to drive there and still had to wait 30 more minutes then when I get the bill it's twice the amount the service guy told me it would be I will not be using them again very poor service this happened at the Chattanooga branch and thay didn't even Apologize for the inconvenience or anything to fix it the Situation thay caused

Beware of buying batteries at Northern Tool. I spent over $200.00 on a Interstate Deep Cycle battery and the assistant manager told me that after 30 days Nothern Tool of purchase, Nothern Tool doesn't warranty the batterty. From the time I walked in with the battery, he didn't want to offer me any assistance!!! I will never go back into a Northern Tool. Now, I understand why everyone suggest going to Batteries Plus.

Consistently outstanding customer service. The store is always clean and well organized and the staff are definitely willing to help and assist with your shopping experience. They have the best IN STORE-IN STOCK set of Milwaukee Packout accessories I have seen in any retail establishment!

Great products. Great customer service team. I especially like Ship to Store to save shipping cost.

The staff was very friendly and helpful in saving me money and time. Very knowledgeable in what products they have.

Always had good service from these people. That the reason I keep buying from them. In today's world you have to search far and wide for good service. That why, I buy at Northern Tools. 5 stars.....

I can't offer a review of a product because I didn't receive it. The website showed a delivery date of 7 - 10 day from order date. After waiting a week with no communication from NT about shipment, I go online to find out the product is backordered and it will be more than a month from the order date before it arrives. I understanding stock and personnel issues, I do not understand or tolerate a lack of communication. That is no way to do business.

Always well stocked,clean and never overly crowded Equipment store to shop in. Easy in,Easy out the door!

I recently bought a pressure washer here. Austin and the rest of the staff were jam up. Professional and respectful!

Great store, friendly and helpful employees. Stands behind products.

Great place to shop for tools & supplies. The employees are very helpful.

They had the product I wanted. The person working the floor was super nice and helpful. Carried my product to the register and put it in my car.

The Chattanooga Store is always so clean and well organized. They usually have anything I need in stock, but if they don't they are quick to help you order it.

great customer care service. Representative 010 was very helpful in guiding us through the process to handle our Tax exempt status.

Customer service is lost on this place! Three people milling around and when a need arises, they are completely lost! I will not darken their doors again!

Good selection, but they're missing some stuff since COVID. Prices can be a little high but good overall.

My new favorite store! In a day and age when good customer service is hard to come by, I can't say enough about Austin and Andrew. They are top notch! They enthusiastically assisted me in gathering equipment around the store, and making good suggestions for my business start up. The prices are right, and the selection is great. 10 out of 10 recommend for any DIY'ers or contractors in the area!