EDIT: I wish we had seen all the bad reviews about returns and customer service before. Take notice! It is not just one person, one bad experience, they seemingly do this to lots of people. I only went here because the had the cheapest price, now I know why. I liked the store but have problems with the quality of items sold. They sold my boyfriend a defective chain saw. (pull handle came off) When he tried to return it for a replacement two hours later, the assistant manager said it was not defective and asked what he was supposed to do with a broken tool. My boyfriend asked why they would not return it to the manufacturer, and was told the store did not want to get the manufacturer involved and that the tool would have to be sent to another city over an hour away to get it repaired. No replacement. No refund.

Two people behind the counter named Zach and Melina. Zach is helping a customer, Melina is sitting on a stool looking at papers with her back turned to the place where customers come to pay for stuff. After a few moments, Zach asks Melina to ring me up. She gets up, stands at one of the three open registers furthest from me and waits. Then another employee hustles up to the front and she asks him to ring me up. He calls me over, as I'm actually standing in line, when another customer rushes straight to the counter and drops his stuff. Employee did do a bit of a double take, but said nothing and began to ring that guy up. Enough for me. Left the parts, clearly my business wasn't wanted. I could have ordered them online for $2 more shipped to my door. Guess I'll do that now. When I called back to find out why I had such a terrible customer service experience, turns out Melina the manager was the one behind the counter. She apologized and said she should have rang me up and didn't have a good reason why she didn't. She then proceeded to tell me the other manager, Zach, left so I couldn't speak with him, then admitted she wasn't 'up there' anymore and wasn't sure if he was there or not. Two hubs were $90+. Don't know what the line jumper spent but hope that math adds up.

They sell a lot of useful stuff and the service was great!

Bought a stock trailer, friendly staff, great service. Had a problem with one tire with slipped belt, they exchanged the tire and rim no questions asked. Very pleased with trailer and excellent price. Store was fully stocked, definitely worth the trip.

Helpful, Knowledgeable, Friendly Staff. Great Products.

Store is small, but packed with a lot. We found what we were looking for.

For store pick ups they have items ready. They load it in the vehicle and away you go. Just great!!

they're quick to help find whatever you need. And they don't cancel my order if I'm not there in a week.

Very easy to navigate and find what I wanted. Good prices with available promo codes. Great shipping options although higher in price. My go to for the safety goggles I use at work.

First time stopping in and I was wowed with the variety of various items. Also the sales/clearances are great!! 🧾🤑

Great ordering experience. Made an error on my shipping address and the chat feature helped me cancel the order and resubmit it correctly right away.

Great helpful people working there, there is just is never the stuff in stock and I always seem to wait a month to get it lately… especially the Milwaukee products. 💁‍♂️ I have heard this complaint from others online also, otherwise good store!

Good and knowledgeable help both inside and on the dock easy in and out. Great selection of tools of all brands. Would recommend to any handy person.

Staff were extremely helpful, really went above and beyond even though I was only there to research some items. Store has a big selection of both bargain priced store brand and high end name brand tools.

People at this Madison, WI location are always so helpful, great store! They have great winter snow removal equipment, Milwaukee tools and lots of other things I never knew I needed 🤣

It's like grocery shopping - always leave with more than I came in looking for.

Staff was very friendly, but the prices weren't very friendly. Much better deals (for the same products) at competitors!

Nice store but didn't have the spring I needed