Excellent Urgent Care Mercy facility. All the staff was functioning so smoothly and excellent protocol if you call first and reserve your time. What a relief for a person in need of medical evaluation and care in a timely manner. Taran NP and radiologist (can’t remember her name) were so kind, efficient and knowledgeable.

I recently moved to Springfield and brought my daughter in to be seen here today, mind you I was seen here recently with no issue and loved the service, which is why I brought her. Had no problem with check in or waiting, got in a room rather quickly. The M.A. who brought us to our room was extremely rude and passive aggressive. First words out of her mouth was “What’s wrong with her? Make it short and sweet.” Which threw me off guard but I proceeded to tell her to which she responded that “she’s not telling me how to be a mother but this is something I should’ve called her doctor for first” along with other snide comments to which I told her we just moved here. I asked if she was the M.A. or the doctor because she’s freely giving out medical advice. She said “the doctor will be in but you’re gonna talk to me for now” My daughter was watching a video that I took from her in order for her blood pressure to be drawn and it made her whine for a minute asking for it back. This woman took it upon herself to tell my daughter that she’s her mom while she’s there and that she will listen to her. Then proceeded to uncross my child’s legs too aggressively for my likings. At this point I’m fuming with the comments and the attitude. I told my daughter to get up and we were leaving. The attitude switched and she asked why like she hasn’t been completely unpleasant to deal with this far. I told her I didn’t like the way she was talking to my daughter or me. Then she walks out as we do and tells the rest of the staff that we don’t want to be seen because the way she’s talking to us. Like miss ma’am, if my daughter wasn’t with me you would’ve got an earful. You’re not her mother, you’re not anyone of any relevance in her life. If you don’t like your job, find a different occupation. Complete waste of time. Would not recommend at all, that kind of attitude isn’t called for at all let alone in a hospital setting. If I could give 0 stars I would.

Buckle in, this is a long one....The only reason I'm giving any stars at all is because the doctor was incredibly friendly and helpful... HOWEVER! his staff is a whole different experience. I was told by a nurse at my doctors office to go to an urgent care due to being treated for strep and only getting worse. I arrive and already the lady at the front desk is making me feel like I'm wasting her time that's fine I can let that go I get that she sees hundreds of people a day. I'm seen; And honestly the wait wasn't super long which was nice. And the nurse was short with me and when she did a throat swab she basically jammed the swab in the back of my throat causing severe pain. I was gagging and tried to push rough it regardless leaving me really horse and in incredible amount of pain. I really don't know if I caught everyone on a bad day but i will never go back there again.

The thoroughness and speed that I received was unlike anything I've ever experienced before. I was met in the parking lot and asked a few questions before getting out of my car. The receptionist inside saw that I had my left eye covered. Once it was determined I was okay to proceed inside I was taken to a room and assessment and care was started immediately. Before retirement I worked in a hospital for 45 years as a nurse. I'm still in awe as to how well this matter was handled. Thank you to those involved in my care on Friday, July 8, around 1700 at the Sunshine care center by Bass Pro.

I went there a couple of days ago with unbearable back pain and doctor Mallorie Rhymer was amazing within just a few minutes she figured out what the problem was and gave me a solution. I’m happy to report I haven’t woken up in pain and can start to resume a normal life thanks to her. Thank you again I truly appreciate your kindness and caring, it was nice to finally feel like I was being heard by a doctor

Every member of the staff was helpful, beyond patient, and so nice putting my kids at ease. They made us feel really cared for, double checking things even when it was later in the day. We left happy and knowing what was going on and the plan and medicine to correct it. They were all wonderful.

Fast and save your space registration is great. Jeffrey Christian Ellis, PA-C listened to me and quickly provided me the best care. PA Ellis then took the time to speak with me and ensure I had the correct response to the treatment he provided. I will hopefully avoid returning to Urgent Care but if I do, I would hopefully be treated by the same outstanding treatment team.

This Urgent Care was probably the best one I've been to. It was very clean and modern, the wait time was posted on the screen so you knew where you stood, (and I didn't wait long for being 4th in line, maybe 15 minutes. The intake lady was really sweet. The nurse was friendly and the office was calm and clean, comfy. I felt awful, I was really sick. The nurse tested me for covid and flu, (my only complaint was the blood pressure machine was a robot and I've NEVER had one squeeze that hard)... but the nurse was super friendly and attentive to my symptoms. She even helped me find my nose ring when the covid swab knocked it out. The doctor was the sweetest, we had the same name, I really liked her, she made sure I ended up with 2 different medicines to help me get well faster. The price was 30 less than the walk in I usually go to, I got a way faster and more efficient visit, the people were all 3 far friendlier and more respectful, and the place itself was cleaner and nicer. I'll go here from now on when needing after dark care. Thank you, five stars...

Had to bring my husband in for a badly smashed hand. Everyone here was amazing. Professional yet very caring. They truly went above and beyond to care for him and not have to send him to the ER where he would have had a really long wait. They cleaned his wounds, stitched and splinted his fingers as well as contacting an Ortho Dr for him. Jeff, Carly, and Christy - y'all are the best!

The assistants were all wonderful, but I am amazingly impressed with Dr. Luke (I can't remember the last name sorry!). His assessment of my issues was the highlight of my trip. I visit this location quite often, for the same issue every time. Not anymore!! Well let me tell you, you'd better not let him retire. He was, in my experience, the first and only one who LOOKED at my test results. Couldn't be more grateful. Always a good experience here, but this most recent was the best.

I liked that fact I could make an appointment online. My appointment was 12:00 pm, and I didn't have to wait a long time. The staff was very nice and professional. I especially like the PA--A Smith. She is very knowledgeable and showed genuine interest and care about my treatment.

They give you conflicting information. I called this morning and specifically asked if I brought in my order form for x-rays from a private practice doctor if they could do it. They said yes and booked my appointment. Go in for my appointment and I am told no they can't do it. This isn't the first time they have given conflicting information either. They need to get their ack together and make sure everyone knows the rules. I'm not even mad they couldn't do it. I get it rules are rules but I was told they could so I stopped looking for a place to get it done, that's what I'm mad about.

Easy scheduling. All staff were great. Waited 25 minutes after getting in my room but I got excellent care.

Everytime I come here, the doctors are always so kind, helpful and patient. I can't say that enough. The care I received was worth the bad parts. However, this experience is almost the exact opposite of the other staff who work upfront and/or meet you to get the initial run down of why you are there once placed in a room. Michelle was extremely rude to every patient who walked in, including myself and it was only 9am. There have been other rude staff working the front in the past, but she took the cake. I watched her argue with several people and when asking me what brought me in, she interrupted me and talked down to me about my concerns (only to have them validated completely by the doctor moments later). Michelle had a way of making me feel like I got sick on purpose to wreck her day. She made me feel unwelcome and stupid for coming in to the doctor with pneumonia.

Walked in hardly any wait, just as they ran insurance card etc. Got to room and nurse walked in with us. Barely 5 minutes before doctor came in. Very good help. He listened all the way and discussed issues throughly. Will visit this one again of needed!

I was seen quickly, given immediate relief from my worst symptom--nausea and vomiting--and was given some excellent suggestions to stop my aggressive post nasal drainage, which was making me nauseated. I was able to be seen within hours of me going to your website to ”Hold My Spot” on Wednesday when my own Mercy physician’s office wasn't able to have even a video visit with me until Friday at 4:30 PM while I was having debilitating coughing, gagging, nausea, and vomiting for 2 days prior to me seeking medical help. Thank you SO much!

This is emergency urgent care facility. Yet you have to have an appointment to be seen. The girls at the desk were so sweet and knowledgeable about giving me an appointment. When I came back from my appointment the same girls were working there and they were just as sweet as ever! They got me right back in there in no time. The doctor who saw me was so knowledgeable about what I was going through. She was funny too! I will continue to use this Urgent Care anytime I need to go to one. And I will make an appointment! I do recommend this Emergency Care on Sunshine because of the wonderful care and the wonderful people that work there!

The Mercy Go Clinic on Sunshine in Springfield is exceptional. All of the staff are wonderful. From the one at the front desk. Nurse. Doctor/PA. A great place to land when you need help. I was told you can make an appointment online. So go there first.

I signed up via online said it would give me the confirmation code went through all the steps never got the code. Got scheduled in as a walk and had to wait an hour 30 minutes. And finally they sent my prescription to a different location than I have requested. So they have very good service but. Currently their systems aren't functioning properly

I received caring, professional treatment at this facility. Dr Smith was very personable, and made me feel as if she was really concerned about me and wanted to help me. She gave me suggestions and explained things about my COPD issues better than any Dr I've seen since being diagnosed with COPD. Thanks!

This is the first mercy clinic I have had a good experience with! The provider Alita was amazing she listened to my concerns and communicated well with me. I also really enjoyed Lavonne, she was very pleasant to talk with since I didn't feel well. Thank you ladies, I appreciated your kindness!

Spent less than 20 mins in the facility. They simply took my vitals, did covid swab, and told me to get another covid test in a few days. Then I was on my way. I later got a bill in the mail for $321, $103 of which is the simple covid test. Another $218 is for 30-44 minute outpatient visit although I was not in the facility for the length of time. The receptionist was extremely brief and gave no indication there would be a large bill coming in the mail. Look elsewhere for your healthcare concerns.

I've visited this particular location multiple times, and every time I visited, it has been a pleasant experience. Just recently I had an abscess tooth, usually I would go to the hospital but the service here and wait time is so much more relevant. Let's not forget there's a open 24/7 Walgreens pharmacy on Campbell that go hand-N- hand if you have to pick-up a prescription. I definitely recommend this location.

The staff was so awesome. From the time I walked in, to the time I left, the staff was so friendly and helpful. The staff made my wife and I feel like family. After a very long day for this staff, everyone was happy and just made this experience truly amazing. I have told everyone who has asked about my bone head accident about our experience at this clinic. Keep up the awesome work ladies. God bless. Jerald Moore.

I love this little clinic. I have had to make appointments there several times and it’s always so fast and easy. The staff working the front desk are helpful, quick and efficient. The office is clean and quiet and comfortable. Last time we saw Dr A Smith and she really went the extra mile helping us with another concern of ours that wasn’t related to what we were scheduled for, and it was such a relief. I really appreciate the entire team for their hard work and efficiency. They are always busy, but work and get everything done in such a timely manner. These people really do a wonderful job!

Great staff! The urgent referral resulted in a call within 48 hours and an appointment has been made. Thank you very much for your excellent care.

I don’t know what it is about this location but everyone that works at the front desk is rude and doesn’t listen. The last time I was here the lady fought on having all three of our insurances on file for billing and almost downright refused to put them all in even though they were all accepted. The service from the providers is usually top notch, but the service from the girls up front is down right unacceptable and is awful.

I was told they wouldn't bill my insurance and I had to submit the claim myself due to the nature of my injury, so I had to pay upfront and sort it out with insurance later. I was told the visit would be $125, and I agreed and paid. Later, I made sure to clarify that my total was still only $125, and that I wouldn't have to pay anything else. I asked this because I could not afford to pay anything else, so the answer was important to me. The nurse confirmed that I wouldn't have to pay any more, that the $125 I paid covered my visit. A few weeks later, and I've just gotten a $75 charge from Mercy Health to my card. On my account with Mercy it says that the $125 I paid was just a pre-payment, and I still owed $75. It wasn't just simply omitted to me during my visit that this was a pre-payment to a larger sum, I was explicitly told that this was not the case. It's been over a week since I reached out to billing support about this and I still haven't heard anything. The quality of care I received was great and the waiting time was very short, but I won't come back to any Mercy Health clinic because this has been a really unsettling experience.

Please don't go to Urgent Care! Walgreens and Walmart clinics have been so much more helpful than these so called "doctors" and "nurses." All they do is bring you in, treat you like you're an inconvenience for having an issue, and don't listen to a single word you say. They are not here to help you. They are here to tell you that "you're exaggerating" and that they are the ones who know best. They always act as though you're making things up and like you have no idea what's wrong with your own body. I'm sorry, but I didn't know they knew so much on what I'm experiencing! I didn't know they had to go 3 days, unable to breathe because of Tonsillitis, and was in high risk because they didn't want to help! And don't let me forget about the time I had ovarian cysts and had just ended my period 5 days before my visit, and the "doctor" prescribed me hormone medication to FORCE me to have another period within 7 days! Tell me, how is that safe and healthy? Especially, if you have no idea what the heck you're talking about, don't just give pills out to someone who is not in need of them! Direct them to the hospital or help them set up an appointment, rather than having them suffer in pain and possibly die! Hold these people responsible for once, rather than just hiring whoever has a degree and no care or knowledge. "Care" might be in their name and sign, but I can't tell you that they don't. They just want to get as many people in, tell them "you're fine," and make their silly little paycheck that they didn't even work for. I'm done with going to small places like these. Big cooperation with nobody supervising them. Don't risk it! Go to the hospital!

Moved here from California to Springfield. They did some investigating and found my insurance and my profile. The staff was nothing short of amazing. Showed empathy, Drs and nurses on staff were friendly, even comical and yet extremely professional.They explained what was going on with my sciatica pain and what was going on in my lumbar area and hips and nerves. They explained why the pain and were very versed and the exact right treatment they were to do. They said I will be able to sleep that night which came true. They also recommended a chiropractor S.I adjustment to thoroughly heal that area which I got done today. Applause to the staff there!! Even my insurance staff back in California doesn't flow like this.

Once in the room for treatment our visit was great. The nurse was extremely kind and going to be a doctor one day. The doctor herself was very nice and funny which put my 15 year old grandson at ease. She talked to him and not just me which I liked because he will be seeing Drs. on his own one day. Definitely will go back. Thanks team Mercy!