5/5 Helen C. 1 year ago on Google
This
review
is
in
follow
up
to
one
I
submitted
approximately
3
months
ago.
Recently,
my
old
pond
pump,
which
had
seen
better
days,
finally
stopped
working.
Due
to
my
prior
positive
experience
with
Tropaquatic,
I
immediately
reached
back
out
to
them.
Once
again,
Garret
came
to
the
rescue!
It
was
very
apparent
that
Garret
and
his
field
team
(Ryan
and
Alexis)
had
a
great
deal
of
experience
and
in-depth
knowledge
of
pond
systems.
My
top
of
the
line,
highly
rated,
pump
and
filtration
system
were
skillfully
installed
and
was
running
beautifully!
Unfortunately,
about
a
month
later,
an
unanticipated
problem
arose
that
was
related
to
a
manufacturer
defect
in
the
filter,
and
was
not
due
to
the
workmanship
of
Tropaquatic.
Despite
the
problem
not
being
caused
by
anyone
at
Tropaquatic,
Garret
quickly
took
ownership
and
action.
Garret
remedied
the
situation
by
having
a
brand-new
filtration
system
installed
and
my
waterfall
is
running
better
than
ever!
I
am
so
impressed
with
the
honesty,
integrity,
and
responsiveness
demonstrated
by
Tropaquatic
and
would
never
even
consider
using
another
company.
Tropaquatic
takes
every
measure
to
ensure
their
clients
are
completely
satisfied
.
I
am
beyond
pleased
with
the
competency
and
professionalism
of
Garret,
Ryan,
and
Alexis.
And,
I
would
be
remiss
if
I
failed
to
mention
Mary.
Mary
mans
the
phones,
schedules
appointment’s,
etc.
She
has
such
a
wonderful,
friendly
personality
and
kept
me
updated
on
appointments
at
all
times.
My
sincere
thanks
to
the
entire
Team!!!!
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