5/5 Kristen O. 1 year ago on Google
Update:
The
next
time
I
visited,
the
owner
remember
me
by
my
name,
apologized
and
offered
a
gift
card
to
make
up
for
the
experience.
I
love
to
support
businesses
that
make
it
right
when
things
go
wrong.
Every
visit
since,
we’ve
had
no
issues
and
we’re
happy
to
continue
this
place
and
their
yummy
food.
Original
3
Star
-
1/28/22
I
write
this
as
I
sit
here
waiting
for
my
order.
I
hate
that
this
is
the
review
I’m
having
to
write.
First,
food
here
is
excellent.
Really
delicious.
We
love
it,
which
is
why
we
come
back
time
and
time
again.
Staff
is
always
friendly.
The
trouble
now
is
with
so
many
online
order/delivery
services
available,
they
seem
to
be
taking
on
more
than
they
can
handle.
I
arrived
after
placing
an
online
order
with
a
45
minute
pickup
time.
I
arrived
to
see
a
line
of
others
waiting
with
a
backed
up
kitchen.
Obviously
the
kitchen
and
staff
are
working
as
hard
and
fast
as
they
can.
My
problem
is
that,
instead
of
turning
off
the
3rd
party
deliver
service
for
a
bit,
to
limit
the
orders
coming
in
and
allow
themselves
the
time
to
catch
up,
they
continue
to
take
more
orders
than
they
can
fill
in
a
reasonable
time,
leaving
customers
like
me
waiting
30
minutes
extra
for
their
order.
And
this
wasn’t
the
first
time.
No
compensation,
just
an
apology,
albeit
a
sincere
one.
I
drive
40
minutes
round
trip
into
Boulder
for
their
business.
Can
they
please
find
a
way
to
make
me
want
to
continue
coming
back?
I
really
want
to
continue
to
support
this
local,
family
owned
restaurant.
They
may
not
miss
my
business,
but
when
you
have
a
hungry
family
waiting
at
home,
you
have
to
consider
who
will
be
able
to
deliver
on
time
and
keep
a
customer
happy.
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