1/5 Carolyn S. 1 year ago on Google
Took
my
Samsung
phone
in
for
a
new
battery.
Picked
the
phone
up
in
the
one
hour
that
they
suggested.
Battery
didn't
hold
a
very
long
charge
and
eventually
stopped
working
altogether.
Took
it
back
in
to
have
the
battery
checked,
they
said
they
couldn't
"check"
the
battery
but
would
order
a
new
one
and
it
would
be
here
"tomorrow
afternoon".
Tomorrow
afternoon
I
go
back,
"we
did
not
go
pick
up
our
truck
today,
we
are
short
of
help,
it
will
be
here
Monday".........well,
I've
been
without
a
phone
for
three
days
and
now
he's
telling
me
on
Friday
it's
going
to
be
another
two
days.
They
call
me
on
Monday
to
tell
me
the
battery
has
arrived.
I
take
the
phone
in,
they
replace
it
and
tell
me
"it
was
an
old
off
brand
battery
that
we
installed
and
we've
replaced
it
with
a
new
Samsung"........so
why,
if
it
was
an
OLD
battery...why
did
you
install
it
and
make
the
phone
totally
unusable?
Meanwhile,
I
have
messages
out
there
that
require
call
back's.....and
no
phone
so
I
purchase
a
new
phone.
Thanks
Battery
Plus.........I
just
spent
$1300
because
you
put
an
"old
battery"
in
my
phone.
New
Samsung
battery
corrected
the
issue
with
the
old
phone,
which
in
reality
never
needed
to
be
replaced...
Buyer
Beware.........