Featured Reviews


Frequently mentioned in reviews: battery (28) phone (15) replaced (8) needed (8) service (6) store (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Victor V. 4 years ago on Google
    We can fix Samsung galaxy phones and iphones come see us we have the best prices in town
    2 people found this review helpful 👍

  • 5/5 Craig 7 M. 5 months ago on Google
    Exceptional customer service rarely seen in this day. My battery needs were quickly evaluated, several in stock, the old replaced with the new and installed for me. A highly successful and enjoyable experience. Highly recommended!
    1 person found this review helpful 👍

  • 5/5 R Brian M. 2 years ago on Google
    After one of my smart keys was lost for my Nissan Maxima I had Batteries Plus order a replacement. Arrived within a day and was promptly contacted. The fob had to be programmed, and the young lady that helped with that was very professional and efficient.
    1 person found this review helpful 👍

  • 5/5 Susan D. 1 year ago on Google
    Excellent service with friendly sales associate. Clean store. Easy to park.

  • 1/5 Wayne K. 9 months ago on Google
    Purchase the lifetime battery for my watch. They replaced battery and the crystal fogged immediately my recommendation is take your watch to a jeweler and get it done right.

  • 5/5 Hayden H. 6 months ago on Google
    Went in as a walk in to get my iPhone battery port repaired. Ended up just needed cleaned out from dust, they made sure it charged and got me on my way asap and didn’t charge me anything since all it needed was cleaned and not a replacement. Matt was super kind!

  • 5/5 Danielle 6 months ago on Google
    I went in to have the battery in my key fob replaced. It’s the first time I’ve had this done here. I’ve had phone screens replaced in the past which were all good experiences except one. Today the battery was replaced quickly and I spent maybe ten minutes in the store. I highly recommend them for batteries and for phone screen repair.

  • 5/5 Sharon G. 9 months ago on Google
    The staff is very knowledgeable and thorough. They looked at my iPhone, knew what the issue was immediately, and had the part in stock. The staff is very courteous and helpful. I felt confident about entrusting my iPhone with them for repair. It was done before the estimated time. They gave me an upfront estimate that didn’t change. The staff is very helpful, personable, and courteous. I am a repeat customer over the years and will without hesitation continue to be a repeat customer. Also, it’s in a very convenient location.

  • 5/5 Kaitlin M. 1 year ago on Google
    I don’t know the name of the guy that helped me but I went there urgently not knowing they were closed and he was kind enough to let me and my mom go in there to get what we needed. Much respect to him for doing that.

  • 5/5 snapy p. 10 months ago on Google
    They cut and programmed the key FOB with NO issues whatsoever! They did a awesome job! Tks

  • 5/5 Carolyn G. 10 months ago on Google
    Fast friendly and knowledgeable service people. Honored the lifetime warranty on my watch battery!

  • 5/5 Thomas K. 1 year ago on Google
    I brought in a battery to get rebuilt, was meet by a very polite associate who gave me a estimate of cost. 2 days later he called me and said it was ready. Went in and picked it up, cost was exactly as estimated. Quick, accurate and polite. I like this store.

  • 5/5 Neal W. 1 year ago on Google
    I went to Firestone Auto Center yesterday on a Sunday within an hour of closing. Their website indicated they had a certain car battery I needed and it was at a price I was willing to pay ($170) compared to what I'd just been offered ($240) at Auto Zone for a similar battery. It was busy and there was just one person running the front of the store who was very good with the number of people he was dealing with. So I patiently waited my turn. After about 30 minutes he got to me. I told him what I was there for and had my exchange battery on the counter. He looked up the one I wanted, confirmed stock and price and I said that was fine. He went to get it for me and came back to tell me they didn't actually have it. So while his service was very good and polite I wasted about an hour researching online and then there at the store only to have to start over with my search. Having their inventory properly updated would have avoided this as would having more than one advisor working the front of the store. Based on prior experiences with Firestone I'd probably give 4 stars, but yesterday's experience was a 3 star at best. I then went to Batteries plus after that and got what I needed with very little wait and in stock as indicated on their website. Also upgraded two levels on the battery for just a little more thanks to an online coupon code offered. The employee at the counter answered all my questions, tested the old and new batteries for me and was professional and efficient. I'll check with them first in the future.

  • 5/5 Tina L. 2 years ago on Google
    Melissa was professional and knowledgeable in soldering my key fobs. She saved me hundreds of dollars of having to buy new key fobs!! The other staff members are also knowledgeable and eager to help. Great local business!

  • 4/5 Michael C. 1 year ago on Google
    It’s the one place with the selection of batteries I haven’t had a problem walking out without what I needed

  • 5/5 Dave L. 1 year ago on Google
    Batteries Plus is the place to go when need any battery. I needed battery for luggage scale…not a battery you buy every day…and yes they had it! Staff was very professional and helpful.

  • 1/5 Carolyn S. 1 year ago on Google
    Took my Samsung phone in for a new battery. Picked the phone up in the one hour that they suggested. Battery didn't hold a very long charge and eventually stopped working altogether. Took it back in to have the battery checked, they said they couldn't "check" the battery but would order a new one and it would be here "tomorrow afternoon". Tomorrow afternoon I go back, "we did not go pick up our truck today, we are short of help, it will be here Monday".........well, I've been without a phone for three days and now he's telling me on Friday it's going to be another two days. They call me on Monday to tell me the battery has arrived. I take the phone in, they replace it and tell me "it was an old off brand battery that we installed and we've replaced it with a new Samsung"........so why, if it was an OLD battery...why did you install it and make the phone totally unusable? Meanwhile, I have messages out there that require call back's.....and no phone so I purchase a new phone. Thanks Battery Plus.........I just spent $1300 because you put an "old battery" in my phone. New Samsung battery corrected the issue with the old phone, which in reality never needed to be replaced... Buyer Beware.........

  • 1/5 George Y. 1 year ago on Google
    They replaced my iPhone battery with a bad one. No problem. They ordered me a new one under the warranty program. They were supposed to call when it was in. I had to call them to find out it was in. The woman on the phone with me was nothing short of a snot bag - acted like I was trying to dethrone her from he majesty’s seat. I sent my mother in do the replacement. Not sure if it were the same woman but she was snotty with my mother & treated appalling. To top it off, the battery isn’t iPhone authentic. I now have a constant warning on my phone that says my battery might not be compatible with my device. Don’t say anything to them tho, they’ll act like you have the plague. The man who was with her was very pleasant and easy to work with - but as long as that woman is there I’ll never walk thru their doors again. I’d rather shut off my phone service than to buy a battery from them. Need a new phone battery? Go to iFixit in the mall. Better attitudes and quality service.


Call (540) 438-1999 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Recycling
    • ✓️ Batteries
    • ✓️ Electronics
  • Accessibility
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible parking lot
  • Service options
    • ✗ Delivery
    • ✓️ Curbside pickup
    • ✓️ In-store pickup
    • ✓️ In-store shopping

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