3/5 Janet S. 2 years ago on Google
2nd
EDIT:
Refund
received
in
a
timely
manner.
EDIT:
I
received
a
call
from
the
Customer
Service
manager
later
this
same
day,
after
she
saw
my
review.
She
has
said
she
will
process
the
refund.
My
issue
was
not
with
the
product
or
the
amount
of
time
it
took
to
receive.
Those
things
were
not
at
issue.
The
problem
was
their
refusal
at
least
4
times
to
refund
the
erroneous
order
and
never
hearing
back
from
a
supervisor.
I
understand
it's
a
small
company,
and
I
feel
I
was
patient
in
waiting
for
contact.
I
upgraded
this
to
3
stars.
Hopefully
the
refund
goes
through
as
stated.
She
was
very
apologetic.
I
appreciate
the
contact.
For
future
issues
hopefully
they
will
have
learned
from
this
experience
and
respond
to
customers
more
quickly.
I
ordered
an
early
treatment
pack
from
Seven
Cells.
A
few
days
later
(on
or
about
1-30-22)
I
ordered
a
second
one.
Everything
appeared
to
process
correctly.
The
next
day
(1-31-22)
I
received
an
email
from
Seven
Cells.
The
subject
line
read,
"Oops....we
didn't
finish"
and
the
body
of
the
email
read,
"You're
so
close.
Complete
your
checkout
now
and
take
a
step
toward
your
optimal
health."
I
assumed
the
prior
order
didn't
process
(the
website
is
very
glitchy
and
you
sometimes
have
to
click
numerous
times
before
it
will
accept
your
answer).
So
I
clicked
through
and
placed
the
order.
I
received
the
first
order
then
the
second
within
a
few
weeks.
Then
a
day
or
two
later
I
received
a
third
order.
I
checked
my
credit
card
statement
and
the
first
two
were
charged
at
the
discounted
price
due
to
a
coupon
I
used.
The
third
was
$50
more.
I
called
the
company
and
told
them
I
didn't
want
the
third
order
and
it
wasn't
my
fault
that
it
was
placed,
because
they
had
sent
the
email
saying
it
wasn't
finished.
I've
made
several
phone
calls,
first
being
told
no
refunds,
then
being
told
a
supervisor
would
call
back
within
3
days.
A
week
later
I
called
again
today.
Finally
was
told
by
a
rep
that
they
would
do
a
one-time
refund
and
that
we
should
keep
the
product
because
they
can't
resell
it.
20
minutes
later
I
get
a
call
that
he
"risked
his
job
and
got
in
trouble
for
saying
that
and
that
no
refund
would
be
issued."
I
asked
to
speak
to
a
supervisor.
He
said
he'd
transfer
me
but
instead
hung
up
on
me
and
now
they
aren't
accepting
my
calls.
I
want
a
refund
for
the
full
amount
of
$339.65,
which
is
what
I
was
charged
for
the
wrong
order.
I
am
fine
returning
the
product
if
they
will
send
a
shipping
label.
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