I just picked up my first Harley (2010 ultra classic). Everyone who helped me was incredible (Austin, Alana, everyone else). Austin did an amazing job at finding the right bike for me. I had actually went in there to look at another bike, found out it did not fit but Austin was quickly able to find a bike that I liked that was the right height for me (being short sucks). I was also very impressed the day I came in to pick the bike up, it was washed, waxed and I was given about a 45 minute complete walk around of the bike and everything was explained to me in detail. Bought my first bike 2 years at a different dealership, I was just given the keys and sent me on my way without explaining anything. I would highly recommend this dealership to anybody looking to a buy Harley, their customer service is some of the best I’ve ever seen. (Also ringing the Liberty Bell is pretty cool 🇺🇸)

I gave Open Road Harley Davidson a 5, more if I could. I was very nervous walking through the front door, first off this was my very first Harley ever. Also, this was one of my first really big buy, so I have not have had much experience dealing with salespeople. Walking through the door I felt very welcomed and greeted with open arms. The staff there were there for my every question, and every knowledgeable. I felt no pressure in buying and when the real dirty work came, I had no trouble in saying "Yes". They made my dream of owning a Harley come true and for that I will be forever grateful. Glad to be part of the family. My wife is very attuned to Customer Service, and if I could give stars on her behalf, 10++++, I will agree with her, Excellent customer service.

Excellent customer service and customer care. We are always treated like family. My husband and I bought our first Tri Glide and Jason and Shawn are absolutely sweethearts. We are so happy with our new bike.

Jenna from Sales was a rock star. She took quality time to work all the details out. She was patient with me in all my questions, very personable and professional to work with. She was fun to work with. Overall whole team was great to work with. Thank you so much for the Fast Johnnie bike! This dealership rocks

Every time I stop at Open Road Harley, I am treated very well. I bought my 21 ultra there in 21. Staff treated my wife very well and answered all her questions respectfully. When I needed service on this bike Aaron and Eric both took extra time to explain things to me and repair my bike right the first time. This prompted my step son to buy his first bike there as well. James and Jason helped him so much ( had to hold the bike so we could calm mom down lol). The entire staff at Open Road is great. So much so that I live near two other dealers that I refuse to go to.

Bought my first brand new bike at Open Road. The customer service was top notch and everyone was very welcoming. The whole team put their heads together to help me get the bike I’ve always wanted at a fair price. Those guys can really do some magic and I’m very thankful. Would highly recommend Open Road if you’re in the market for a bike!

The first day I stopped in Rick met me on the floor was very helpful and very experienced he got me a hooked with a bike called Sparkles but I was not able to on my half but then Rick & Jason found me a 2015 Harley Davidson Road-glide that I was approved and GOT IT! I give a lot of props to Rick,Jason, Alana and Jenny for all the work they have done for me to get approved for this bike. Taking their time after hrs to help me get the bike. I am thank full to have worked with these individuals and love the experience I had this week at Open Road Harley Davidson. Best place in my own eyes and VERY HELPFUL!! Thank you guys again!

Initially had a bad helper, but since then the parts/service manager corrected everything. They worked with me to find an alternative solution. Always polite, and open. I am a female rider and I have always been treated with respect and dignity. Always greeted warmly and attentive to what I have to say. Even found and held a special interest piece for me. Thanks

I was greeted immediately walking in the door by a fee salespeople and asked about my bike and my needs for the visit. Alexa took me back and helped me with some new riding boots (my primary purpose for the visit), she was amazing showing me the different styles that were similar to my needs. Alexa brought out many sizes for me to make sure I found the proper fit. Then she told me about some of the clothing sales going on in the store so we looked at some Motor Clothes. There I was greeted by Jenna who asked me about my apparel likes and dislike. Alexa showed me a variety of button downs that were on sale and Jenna helped me with the fit and style. I picked up a new jacket and shirt. Then Alexa and Jenna talked to me about my helmet and Jenna got me fitted for and ordered a new helmet. It's got everything I want and need in a new helmet. Alexa and Jenna also looked up prescription eye wear for my next visit. It was a great experience, I spent more than anticipated, but it was all things I am very happy I picked up. Easily one of the most pressure free and enjoyable shopping experiences in my life. Can't wait to come back.

Aaron (AW) and the entire staff are first class! He sold me the perfect bike for my commuting needs. Now that I have over 400 miles on it, I’m starting to have fun with some customization (batwing fairing, swing arm bags coming). Jaimi, Jenna, Austin, and Sam are great at making you feel like family, even if you’re just swinging through. I would highly recommend Open Road to anyone looking for a new or used ride!

Amazing. Austin, Jason and Alana made the process of trading in my sporty so easy! Was able to get a complete walk through of the dealership as well a my bike so I was super comfortable driving away on my upgrade. Super fun experience! Didn’t feel pressured at all. 100% satisfied with my purchase and the service. All the staff was amazing!

We just purchased a 2022 Road Glide Limited. We purchased a 2021 last year at another dealership. They were nice. But DAMN James blew it out of the park!! Your staff was so helpful and knowledgeable we were so impressed!! We will NEVER purchase another bike from anywhere else! Thank you so much James and the entire staff!!

Had walked into Open Road just doing some research for myself and met Austin. He was amazing, asked me what I was looking for and I had explained to him that I was going back and forth between two bikes and was wanting to know prices for things that I wanted done to each bike. Austin had weighed out my options for me told me which way I was better with and then went to finding MY perfect bike. He was amazing. He found it within a couple weeks. From there Alana was amazing in finding my best Option for financing. She did so much to make sure I was happy also. Since then I have been there often for adding parts and exhaust. The guys back in parts and service have been awesome. I couldn’t have asked for a better team!!! Walking in everyone knows me by first name. Makes you feel like family!! Thank you to All at OpenRoad Harley!! You have made this experience wonderful and can’t wait for the many future dealings with you!!!

Stopped to look for 120 anniversary merch and all the ladies were more than helpful, very engaging, and super friendly. My wife and I were pleasantly surprised at the amount of Harley apparel available, as well as the layout of the store, and of course the associates awesome attitudes. Great experience overall. We will be attending your Saturday summer events for more great experiences! Thx Open Road - Great Job

I just started my search for a bike. We stopped at Open Road and left with my first Harley! James was great! He was very thorough throughout the whole process. He made my decision very easy to say yes! Thank you so much James! I absolutely LOVE my bike!!

We stopped by Open Road to buy a hat and some new clothing. We met James who was awesome. His attitude, knowledge and just fun to talk to. He showed us around at diffrent bikes trying to find what we were looking for in our future. We let him know that we were unsure of when we would purchase but just wanted to look which he respected but still wanted to give us information on the diffrent rides. Then it happened he showed me the bike that I knew I had to have. Black on black out Street Glide. We decided to crunch some numbers and see what the costs would be. A very short time later we were shaking hands on a deal. It didnt stop there either, we were taken to each department introduced to somone and shown what they could offer us in the furure. The bike was delivered that night and they picked up my trade in as well. The entire experience was great and I recommend James including the entire Open Road team to anyone looking to purchase. Ringing the bell for my dream bike felt so great. Thanks James and we look forward to the many miles we plan on putting on

Absolutely amazing staff! Very kind. I pick up poker chips for a disabled family member. He used to collect himself but had to stop when he became disabled. When ibstarted traveling for work I started picking them up for him. Jacki checked me out and was cery helpful with picking them out as they have multiple kinds. Then I was gifted a chip for him specifically from Megah that was discontinued and her own. Very sweet giving people. Cannot say thank you enough!

Friendly and professional. Open Road is my favorite HD dealership in Wisconsin. Shawn was able to find me the correct part I needed for my sportster. Carmen helped me find the shirt I had trouble finding. Nick introduced himself the moment I walked in the door and had a great conversation. When I purchased my needy bike I know exactly where I'm going!

Jenna is wonderful! I had a text conversation with her from another state. She was kind, patient and most importantly, efficient. Sh easily located what I was looking for and recognized the urgency with which I needed it. I am most grateful for her help. She is to be commended.

I recently purchased a 2021 Fourty-Eight from Jenna at Open Road and I had the best experience! Everyone there was very welcoming and made the experience so special. I came in on a Friday afternoon after looking briefly online at both new and pre-owned bikes they had on the lot. I wasn't planning on making a purchase that day and I new that they were busy for the 120th. I found a bike I liked sitting outside and Jenna came out and greeted me and got me on a test ride. Needless to say, I fell in love with the bike at first ride but I was still apprehensive about the monthly payment. Jenna was very understanding and asked me where I wanted to be with my monthly payment. The sales manager Dylan came out and greeted me and said he could get me where I wanted to be by giving me extra for my trade which wasn't even a Harley! All of the dealership employee's made my purchase extra-special with the bell ringing experience and I cannot say enough about everyone! Alanna in finance helped me with the paperwork and went through different coverage options for my new bike. She was very patient and understanding. Mike in parts helped me order a new set of pipes for my bike and he was very kind and funny. Jenna also introduced me to the lovely ladies in motor clothes and BigNasty in service so I was familiar with the service process. I honestly cannot say enough about everyone at OpenRoad and I will most certainly be back again to purchase my next bike and for service!

Service is above and beyond. It was my 1st harley and i couldn't be happier. I will for sure continue all business with OpenRoadHarleyDavidson of Fond Du Lac