1/5 Beets 1. 3 years ago on Google
What's
going
on
with
the
Uptown
Wellness
Center?
It’s
changed
drastically
and
not
for
the
better.
My
wife
and
I
have
been
enjoying
the
Chiropractic
and
Massage
treatments
for
several
years.
Today
we
had
a
rude
awakening.
Today
my
wife
and
I
each
scheduled
a
½
hour
massage.
Her
appt.
was
for
2:30
and
mine
with
immediately
after
at
3pm.
When
my
wife
first
arrived,
she
was
among
several
other
people
who
were
waiting
outside
-
the
office
was
still
locked
at
2:30.
About
5
minutes
later,
someone
opened
the
door
and
my
wife
waited
in
line
with
everyone
else
to
sign
in.
After
a
few
minutes,
she
got
out
of
line
to
remind
the
receptionist
that
she
was
already
late
for
her
2:30
massage
appt.
She
was
told
to
return
back
to
the
line
and
wait
until
she
was
called.
When
she
finally
got
to
see
the
masseuse
around
2:15,
she
only
received
about
15
minutes
of
massage
then
the
masseuse
started
getting
ready
for
her
3pm
appointment.
My
wife
reminded
the
masseuse
that
she
had
paid
$30
for
a
½
hour
massage
but
had
only
received
15
minutes.
When
I
complained
to
the
receptionist
(Laura),
who
is
also
the
Office
Manager,
Laura
told
me
that
I
was
wrong
and
that
my
wife
had
actually
received
the
25
minutes
of
massage.
That’s
not
true,
she
lied.
How
is
this
possible
since
the
office
was
still
locked
at
2:35
and
there
was
a
large
group
of
people
in
line
ahead
of
my
wife?
This
is
not
right.
Anyone
who
pays
for
services
should
receive
them.
How
would
you
feel
if
you
paid
$30
for
a
½
hour
massage
but
only
receive
15
minutes?
If
complaining
to
Laura,
the
Office
Manager
didn’t
work.
Who
else
can
I
talk
to?
Are
the
owners
of
“The
Wellness
Center”
concerned
about
customer
satisfaction?
I
need
for
Laura’s
boss
or
Owner(s)
to
call
me
to
discuss
this
incident.
If
I
don’t
hear
from
them,
I
think
it’s
important
that
I
warn
others
via
Social
Media,
that
management
doesn’t
care
about
you.
This
is
not
right.
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