This was our third visit to Salamander and will be our last. It pains me to write this, because I loved this resort so much. But, it has not maintained its level of service or amenities in the years since our previous visits. I'm sure they'd blame the pandemic, but the speed with which simple requests are denied followed by a half hearted apology goes toward policies and training that doesn't value the guest or the highest level of service. Our room was more than $1000/night, and for that rate during a non peak season, I expected more. I expected to be able to get a table at the resort restaurant for dinner. I expected to be able to sit at an empty table outdoors at the bar and still receive some service when it wasn't crazy busy. And I expected the amenities I booked the hotel for (pools) to be open and available during my stay. Half the amenities at the spa were unavailable as well. I don't mind the out of date decor, but I minded feeling like an imposition to many of the staff I interacted with. In other properties that charge that price, reasonable requests are accommodated with a smile. Here they're denied with a sympathetic head tilt and a meaningless apology. Do better or charge less.

I stayed there 3/18/22. The only reason I give it 4 stars is because there was hair on the shower wall that was there beforehand. I feel we are paying good money, it should have been clean. And the steam shower was still broken in the spa (not as big of a deal though). The restaurant (room service) and the spa totally made up for our unhappiness with the shower not being clean. The room service is phenomenal! Super fast service and accurate. Nice, hot, and delicious food! Yum! Everything is definitely farm fresh or at least it seems. The spa treats you like a queen. I was there for my birthday this time, and Christine T. gave me the seasonal awakening treatment (winter). She was so amazing and kind. She made sure to apply just the right amount of pressure. She listened to me and it was very relaxing. I really like how she made me feel comfortable as well (I have social anxiety). I've been to many spas and she is by far the best massage therapist I have ever encountered. I will be going back because of her and the great food!

We will see how the next two nights go, but first night here things like the pool and other services are closed. They have run out of food items on their various menus. There isn’t even a hair dryer in the room. Then there are beds. You might as well sleep on a concrete floor. For the price you pay here you would expect the service to be top notch, but not so. I’ve had better service and comfort at almost interstate highway hotels. Food is just ok. Not close to your favorite steakhouses or fine dining.

Second time staying here. The first time we were upgraded to an estate room- thought that was so nice. This time we brought our dog and are staying in the terrace rooms- hello! These are not a downgrade, they are just as fabulous. I actually prefer the terrace, being able to walk right out onto these gorgeous grounds is fantastic. The terrace is so private. I love this entire resort. Everyone is so friendly. This place has great energy, I’m so happy here. Having our dog with us makes it feel like home, it’s so awesome that they allow pets. We only live ~ 30 minutes from here but it’s such a fun getaway that the whole family looks forward to.

For those who take ratings seriously, this lovely resort gets a 4.3 from me. The food quality and customer service sets it apart and is very close to five star level. However, it’s more like a JW than a Ritz, Four Seasons or Park Hyatt. I do highly recommend a visit though because the people who work there are wonderful. The grounds are beautiful and people there are very diverse and friendly. The location and town is charming and the hotel food was wonderful. One of the gaps is in the lack of space and amenities at the spa, while it is great, there is no cold plunge and the size compared to number of people is limited. Another gap is that the rooms are great in size and house keeping us wonderful but the bed was very uncomfortable and the linens (sheets and towels) are not luxurious. Plus, there were no easy to reach outlets or usb ports near the bed. The main pool was not serviced by staff well nor does it seem to have a food and beverage option. The adult only pool is only for spa clients. And, finally, the alcohol is priced according to the demand of customers rather than the market price of the items. Overall, great experience and this place has great potential! Definitely check it out.

We celebrated Valentines Day Weekend here and I was really hoping to be extremely satisfied by the experience. But it was tarnished by another guest. We could clearly hear music coming through thin the walls in our room and the faint smell of weed smoke coming though the vents. The food was good, however it slightly missed the mark at times when expecting Michelin star standards. The service was the brightest spot of all. The staff was well trained and polite at all times. Nevertheless, sadly disappointed overall.

We were so excited to stay at the Salamander Resort for the horse parade weekend but were extremely disappointed with our stay. While the property and hotel is beautiful, the service was terrible. I had to call the spa 5-6x to try and make a reservation and was never successful due to lack of response/follow-up. On Saturday morning I was looking forward to a relaxing breakfast in bed only to be super frustrated after TEN attempts to even reach room service and 45 mins wasted on the phone. We were told breakfast would take 60 minutes which then became 90 minutes delaying the start to our day. After the parade we partook in the “feast” and while the food was good, there were some odd nuances likes having to pay $9 for a non alcoholic drink like Coca Cola or tea but yet had free coffee. For a $60 ticket I would expect this to be included. Lastly we dined in the bar for dinner and had yet another poor experience. My food came out incorrect and my sisters food never came at all. Even after notifying the waiter of the missing dish they didn’t bring it out. For the cost per night, I expected only the best service and while I hoped this would be an annual tradition will be taking my family and friends to a different spot in the future.

My visit to Salamander was not a stay this time, but for a special reunion, and I have to say, this is a Sweet Escape! Nestled in Virginia’s own wine country, surrounded by lush green trees, fields, vineyards, and courtyards, the Five Star rating from Forbes is absolutely well justified! The service in the restaurant from host staff to bar tender, food and drinks were exquisite! I toured the grounds, the spa, and the special venues which were well kept and manicured, accompanied with a friendly, attentive staff. Salamander offers world class luxury in this hidden gem of Middleburg, near The Plains, and Marshall, right outside of Washington, D.C. I visited all three and each one is beautifully quaint, and inviting for all! Local, homemade, can’t find it anywhere else sort of things! This is a place where I shall have my wedding!

While the hotel was beautiful and the restaurant was amazing, we will not be back. As many of the recent reviews state, the customer service is lacking. It was very easy to book a room, however, impossible to book the spa, restaurant, or any activities. It took over 10 calls/messages to book a spa appointment. Similar situation with booking dinner reservations. My card was charged $700 over the bill amount. The front desk routes me to the business office, after a week of calling and leaving messages with no answer I am now forced to dispute the charge with my credit card. Beautiful hotel but not worth the hassle of booking.

The spa is an absolutely astounding experience. The facilities were spotlessly clean, the staff were kind and accommodating, and the treatments were worth every penny. Go for the couples massage but plan time to stay in the infinity pool and stream room. You won't be disappointed.

The room and facilities were great. But the billing service was terrible! My wife and I came into the resort with a $2500 gift card which we provided during date registration. We also purchased a breakfast package, expecting it to be deducted from our $2500 credit. Our cost was totally messed up at check out! Had a column for credits and debits. The one item in the credits column did not even have the $2500 amount. It was approximately $300 less. The prepaid breakfast package was not included. We figured for the amount of lodging days and activities booked, we would have a gap to cover lunch and dinner. Everything was charged to our room to make to "easy" for the total. Complete mistake. Don't think we will be returning any time soon. There is still a $54 charge pending on my card that no one at the resort can explain. Is has been three weeks. All I can say is watch your money!! The grounds and rooms were outstanding. Would have easily been a five star review.

The reason for my 3-star review is because 1) the "trails" were not good at all for walking - short, confusing, riddled with horse dung since they share the exact same trails; and 2) the pool is completely inadequate for a resort of this large size. It was a hot summer Saturday and the pool was completely jammed with people. It's tiny. Terrible experience, and I can't help but wonder why this resort - in Virginia - would build such a small pool to accommodate so many guests. Otherwise the room was great, food quite good, and service excellent.

Went here to celebrate mother's day and had a great day. Very relaxing to sit on the patio and enjoy brunch and cocktails. Lots of activities for children ranging from corn hole to chess, frisbee golf, archery and even riding. Dogs are allowed too. The town of Middleburg itself is very quaint. Worth a visit.

I stayed at the hotel over the holidays and the room was spacious and beautifully decorated. Unfortunately, we didn't get a chance to try out the spa, but we did eat at Harrimans twice - once for breakfast and once for room service. However, both experiences didn't turn out as expected. The food either had a problem or we received the wrong plate or missing items. Although the breakfast manager tried to make up for it, there were missing items again right after that. I was credited back for the incorrect dish but not the fee associated with it. To our surprise, two days later, my credit was charged for a random amount for unclear reasons. Although the facility was nice, I don't think the service met the standards that the hotel claims to have.

Though the addition of the housing development has marred the pastoral approach, the property has a serene vibe. The food was tasty, and beautifly plated, the cocktails interesting, and our late afternoon server was very well trained. Her recommendations were spot on.

10-star luxury all the way! Yes, I know I can only do 5 stars but Sheila Johnson knocks it out of the park. Every detail is exquisite. Every staff member is accommodating and knows what customer service is. There are some other establishments who think they are on the same level as Salamander but sadly they are NOT! The rooms are beautifully decorated and the location is GREAT because you can walk to Middleburg and shop. My favorite place is the bar! I also love coming here during the Middleburg Film Festival.

We had our wedding at Salamander and stayed here for two nights. On the wedding, Salamander is a wonderful venue, everybody there works very hard to ensure you have a fantastic wedding. We worked with Alex and she was just wonderful to work with, I can’t thank her enough for making our big day as stress free as it was. On our stay, your experience will be everything you’d expect from a 5 stat hotel. The resort keeps all their employees at a very high standard, and every single person you interact with has the same lovely manner and professionalism. Rooms are beautiful and most have a cute terrace which is kept very clean and usable. Make sure to make a reservation at the spa, and id you do, you can have access to the spa facilities up to two hours before your appointment. Overall, we loved our stay so much we wanted to extend it but unfortunately all the rooms were booked! We will definitely be back here!

Stayed for one evening. Every single person I came into contact with was warm and inviting. Highly recommended. Food was excellent, grounds were immaculate, and the room was in perfect condition. Very welcoming and relaxing. Highly recommend Harrimans. Amazing dinner with great service and the food was to die for. Ask for Terry as your server. Take a trail ride if you have time. Ashley took perfect care of us. SO relaxing!

We stayed here on my Birthday getaway and it was an awesome experience. Beautiful resort and we had an amazing dining experience. Staff have excellent customer service and food was excellent. Top notch Chefs. Wish the photo is so much better but I love my little personalized bday dessert too. What a touch. Thank you for the lovely memory.

First time visiting and it definitely lived up to the hype. The staff were exceptionally friendly and helpful, the grounds are lovely, and the restaurants were top notch. My experience was five stars all the way and I can’t wait to step back into that amazing lobby again one day hopefully soon. Thank you so much for making our visit very special!

I loved this place. I went for my birthday and had a wonderful time. Everyone made me feel special. No friction at all. If something was not right they corrected it before I even noticed. The gentleman even gave me a tour of my room. Wow! Spa was great. The grounds are beautiful.

We left another resort last minute because of huge issues and the salamander was able to fit us in last minute. We had an amazing time there and will be back. We did activities, visited the spa, and ate at Harrimans. All were fantastic.

Everyone has their own interpretation of what a Five Star hotel should offer. It goes without saying, that cleanliness is a must and Salamander meets that standard in every way in the rooms, common area and the grounds. The same is true of comfort. The rooms and bathrooms are spacious, furnishings tasteful and in excellant condition. The beds are quite comfortable. It’s the attention details that make a hotel extraordinary - dimmers on room lights, the quality of the bedding and towels. Steamers for clothing. Details that many hotels overlook are especially appreciated at Salamander. It is as though you have checked into a wonderful country house and your every need has been fully anticipated. Fireplaces, a library/game room, trails, horses, archery, pools. The spa is in its own league with whirlpools, a pool, steam room and numerous other amenities (again great attention to details). The staff was attentive and highly qualified. Overall, staff met or exceeded my expectations in terms of timeliness and service. Harriman’s resturant was very good (excellant breakfast (amazing view at sunrise)). I booked this trip as a post holiday retreat, but will definitely visit more often in the future.

Absolutely thrilled to stay here. We are local and often come up for a staycation or just to enjoy the resort. Highly recommend grabbing food at Gold Cup and then sitting in the library with a book.

The Spa at Salamander Resort is top notch. Beautiful, relaxing facilities and Mona's experience came through for the best massage I've ever had. All of the staff were professional and courteous to complete a perfect visit!

Attended a wedding there. The appetizers and dinner was mediocre. I was told the hotel made the cakes. There were 3 different cakes: white, yellow and red velvet. The red velvet was moist and the other 2 cakes were dry. The customer service was ok. The facility was nice.

Great hotel and great service. The rooms are very nice. The bathroom is fantastic. They have a nice store on the property. They also have nice walking trails. I love the valet staff. They were nice than the front desk staff.

Came here for the Thanksgiving day buffet. It was $125 plus a 25% mandatory gratuity. 25% gratuity when Im doing most of the work? Does not include liquor. The children's buffet is $45 which they can only choose from chicken fingers, Mac and cheese, lettuce (yes a head of lettuce) and pbnj sandwiches. The adult course only had ravioli, turkey, ham and salmon. They had a seafood bar but it was really small. This was the biggest rip off. The dessert table was embarrassing. Frozen buffet cakes and cookies. Never again.

Overall, a major misfire of this hotel considers itself luxury. They must rely on no other luxury hotel being in the area to fill their rooms. At $600/ night for a lowest tier room during a midweek stay I would at least expect a basic level of good customer service. From the outset when we arrived in the evening time frame no one greeted us at the front door. One valet man slowly walked out and faintly offered to help with luggage. At other, finer resorts they would just take your bag as there would be 2-3 concierge available to assist. At check in, we did get an upgrade and welcome gift, however, the concierge said they would inquire about added on spa service scheduled for the next day. We did not hear a word back and nothing when we arrived for our massages. Again, lacking just simple customer service. After check in we went to dinner at the main bar as the other restaurant was closed. We had been told they do not take reservations for the bar area and tables, however, when we arrived the hostess asked if we had a reservation and said rudely that it would be an hour wait. We didn’t make a fuss and headed to the bar. The bartender was extremely rude. Made eye contact multiple times but was no help. Finally, when he decided to serve us he asked we move to the other end of the bar. When doing so he then again didn’t take our order, but made us wait another 10 minutes. We also asked for a wine menu and he replied it’s on their basic menu, not knowing they had an actual wine list. Again, just bad basic customer service, and frankly just rude. The servicer and meal (steak and burrata) was good. Though they did try to pawn off their sub par poor hotel produced wine after we ordered a bottle of something else. This was pretty tacky, especially as the wine was not good. The rest of the night was not great. The power went out at 2am and they abruptly back on waking us up with every room light coming on waking us up. Take note breakfast is only served until 10:30a. Something that the concierge should have mentioned at check in. For an aspiring luxury hotel than offer spa amenities and is a destination breakfast should be served at least until 11a. The spa treatments were subpar and also over crowded so much so that the women locker room was so over run with women the locker room area, and showers were in use the entire time and unusable. Definitely not relaxing. They are clearly taking profits over experience. I would not recommend this hotel, or other Salamander property based on this horrendous experience. Staying in DC, or at a different AmEx Fine Hotel in the area is what I recommend. Until they get their service quality drastically improved this greatly leaves something to be desired. I brought this experience to the manager and she politely apologized and offered to comp two cocktails. Definitely did not make up for the poor experience.

Beautiful facility in a country setting. The rooms are spacious and nicely appointed with comfortable bed with nice sheets. Drawer space is limited but it has 2 closets. Breakfast at the hotel is very well done with a large number of menu choices. Definitely stay for at least 1 dinner at Harrimans. The less formal restaurant has a layer cake dessert which is highly recommended Lots of activities. Horses, spa, hiking trails, tennis, archery, axe throwing and more If you want to use the spa, be sure to sign up in advance A short walk into town of Middleburg is worth doing. Local winery tours also Old inn and restaurant from 1728 worth visiting in town

Lovely evening here. The restaurant was surprisingly excellent, with interesting selections. Tried the tomato salad, octopus, and sushi. All were incredibly flavorful, and absolutely delicious. The venue is beautiful, and so are the grounds. Spend time at the fire pit, or playing chess on the large, life-sized board while waiting for a table...definitely worth devoting several hours here. Our bar and valet service were outstanding. Table service very poor. Waited for the waitress for a solid 15 minutes, and didn't see her again until flagging down staff to request the check.

Everything about my trip was excellent. Me and my wife were celebrating our elopment and the staff really treated us well. The spa treatment was a highlight of the trip and if I could do it again I would schedule multiple. Hope to come back in the future

Went for the Brunch Buffet it was AHMAZING. Food options were great there was a variety. Will hope to go back again and actually stay and enjoy the resort but from what I saw when I walked around it's beautiful. Good Job Sheila Johnson I love what you did.

Dinner at Harriman was incredible. Appetizers were by far the best part, absolutely fantastic. The best octopus I have ever eaten. Main course was delicious and cooked beautifully. Wine selection was excellent. Dessert was the only thing that left something to be desired. While it looked like art work, it just feel short a bit. Probably just because everything else was fantastic. Would definitely go again, and try some other dishes.

Beautiful resort! We stayed over Christmas and enjoyed our time there. Room service was quick and very tasty. The staff were super friendly and helpful. Our room was beautiful and we appreciated the bath products (bath bomb and bath salts). We would definitely return.

The best spa experience I've ever had. The staff, decor and facilities are top notch. I thoroughly enjoyed my facial and the swimming pool. The heated tile lounger chair was incredible.

11/14/2022- corporate retreat review 1. The hotel and entire resort is stunning. The activities were very fun once we were on them. My favorite instructors were at the clay shoot. They are lovely people and it was my favorite part of the day. Axe throwing and archery was fun as well, the instructor was also very good. 2. I booked and coordinated 1 large group activity, one choice group activity and 7 spa reservations for a group of 15 (in addition to lunch’s and dinner). The lack of communication between departments when coordinating was extremely apparent and confusing. While everyone was polite when I spoke with them, getting a hold of someone took multiple emails and calls. There was not one contact but rather multiple per department. My email inbox was full of confusing threads. As a guest that spent aprox $6000 in one day you would think there would be one representative to help coordinate the activities. It was extremely time consuming and stressful throughout the day. 3. I did not attend the spa however I had multiple positive reviews however,. One of the bookings was about 15 min late and she had to miss her appointment. I was still charged and have to reach out. 4. The food was excellent but unfortunately even with a pre fix menu the lunch AND dinner service was severely behind. So much so that we had to push our transportation to our after lunch activity almost an hour and those that had spa bookings staggered had to miss their lunch. 5. The dinner took so long I also had to pay our transportation bus another hour as well even after multiple reminders of the time constraints and the lunch issue, nothing was done. 6. I had to track down all receipts individually (by department) after the event to properly expense this corporate event. While I thought the experience overall was beautiful and it seemed those that came with me enjoyed it, the coordinating and dinner stress made a significant impact on my overall impression. I would love a reply sharing that there can be one point of contact for large events like this. For the amount of money spent, I felt very disappointed. I wouldn’t say it’s one person or departments fault, but rather an issue regarding coordination and communication between activities, dining, spa etc.

The cake and cupcakes we ordered for our wedding through Jason from the Salamander Resort were incredible. We met Jason at our tasting and everything he made for us was so delicious, it was so hard to narrow down the flavors we wanted. Jason was even able to make gluten free and vegan cupcakes for some of our guests, and they still tasted amazing. All of our guests raved about the cupcakes and kept going back for more. The cake we ordered for just us to cut and eat was so beautiful and decadent I wanted to eat the whole thing right then and there. We will definitely be ordering cakes and cupcakes from them in the future! (Photo Credit: Michael Ellis Photos).

Salamander Middleburg Resort & Spa is an absolute gem! Nestled among lush greenery, this expansive resort is a treasure trove of activities including archery and ziplining, ensuring a thrilling experience. What stands out is the impeccable customer service - the staff, across all departments, are attentive and courteous. The resort also offers a handy transportation service for exploring the nearby town, which is a thoughtful touch. The on-site dining is delightful, but a couple more options would add to the variety, especially for longer stays. Not to worry, though, as Leesburg is just a short drive away for a more diverse dining and shopping experience. The crowning glory is the spa – a sanctuary that beckons with its serene ambiance and indulgent treatments. Do yourself a favor and try the Hot Stone Massage - it’s pure bliss! In a nutshell, Salamander Resort is a luxurious haven with a few opportunities for enhancement. Highly recommended for an unforgettable escape! Already looking forward to our next visit.

From the moment you arrive, the staff at Salamander Middleburg Resort & Spa will make you feel like royalty. The customer service is top-notch and every effort is made to ensure that you have a memorable and relaxing stay. The rooms are spacious, elegant, and beautifully appointed with all the amenities you could want or need. The beds are incredibly comfortable, ensuring a restful night's sleep. Each room has a private balcony or terrace that offers stunning views of the surrounding countryside. The resort boasts a wide range of activities for guests to enjoy, including an equestrian center, a championship golf course, and a world-class spa. The spa offers an extensive menu of treatments, and the staff is highly skilled and attentive.

Lovely evening here. The restaurant was surprisingly excellent, with interesting selections. Tried the tomato salad, octopus, and sushi. All were incredibly flavorful, and absolutely delicious. The venue is beautiful, and so are the grounds. Spend time at the fire pit, or playing chess on the large, life-sized board while waiting for a table...definitely worth devoting several hours here. Our bar and valet service were outstanding. Table service very poor. Waited for the waitress for a solid 15 minutes, and didn't see her again until flagging down staff to request the check.