Carlson was the only authorized dealer in WA/OR willing and able to procure a particular limited edition watch for me. And they were as pleased by their success as I was. Only old-school, genuine customer service here. They also do complete in-house repair of automatic watch movements, including Rolex. And their in-house artists create the most beautiful, skilled, and unique work. Don’t judge this book by its cover; there is no need to go anywhere else.

I brought in my watch that was suspected of needing a major repair that would cost hundreds and nearly a month at other shops. The shop immediately took my watch to the back where the repairman took it apart and saw that it was just a loose screw. It was fixed in less than 10 minutes and they didn't charge me at all. Everyone was extremely polite and welcoming so I will definitely be coming here for any future issues!

We took a few specimens out to the shop for identification and had the opportunity to meet Mr. Carlson, (please make an appointment) and got about an hour of his time. What we came away with was priceless!! Not only is he extremely knowledgeable and articulate about that Blue, ALL the jewelry was hardy, solid looking and feeling, and very unique pieces. Super nice people in a clean, large, comfortable showroom. A+++

From start to finish, the best wedding ring design experience. I am amazed by the craftsmanship, design expertise and overall shopping/design experience! I highly recommend you come to them for all your jewelry needs.

I came in to get my Celtic silver ring fixed. Somehow after 5 years, it suddenly flattened into an oval shape. The women at the front desk were very kind and explained the process of fixing my ring, including the possible risks. Luckily my ring didn't have any cracks, and it turned out good as new! It took less than 10 minutes and it was free of charge. Didn't buy anything here, but wanted to leave a review for their generous service! Thank you so much!!

I can't say enough nice things about the service and the staff. I brought my grandmother's 80 year old wedding bands in to be cleaned and not only did they show me all the mounts that needed to be replaced (rather than just relying on their say-so), they were more than happy to listen to me reminisce about my grandparents. The price for repairs was more than fair and they were so respectful of the rings' importance as a family heirloom. It's a family owned business (4th generation) and they really treat customers like family, in the best possible way. Every visit is an absolute delight. If you happen to catch Uncle Carl there, ask him about the Ellensburg blue agate. His knowledge on the subject is astounding.

Amazing, family owned business. Accidently went swimming with a vintage automatic watch (moisture under the crystal). Their watchmaker was able to get it up and running good as new, thanks!

Wonderful people here! Their work is awesome and I would recommend them. They have valued jewelry, repaired pieces and were honest if the work would be worth it for the the piece.

Went to get a ring resized and they were very friendly, fair price, and turn around was quicker than we were quoted which was a nice surprise.

Family own! there so friendly and 100% there to help you. I would recommend this Jewelry store. This is more of a double 5 🌟

Excellent service and a care for details. They ask great questions to help you get what you want.

The Carlson Family is simply first class. Customer service rating is 5/5. it’s no wonder they have been around since 1942. Their watch repairman was extremely knowledgeable. I had on a swatch that was going to take three months to repair by sending overseas. I had it done in 24 hrs. Then I had the new band come in a week. Highly recommend the Carlson Family for any watch repairs.

My wife lost the diamond in her ring so I asked coworkers where to go, they recommended Carlson Brothers Jewelry. I took it in and they were so helpful and had it replaced and cleaned in a couple days. It looked beautiful and was so nice we took the other piece in to be cleaned. It was done just as fast and looked beautiful also. I would recommend them for repairing jewelry and to maintain your jewelry. I can’t wait to have them make a ring with our kids birthstones in it for my wife.

Went in for a simple watch fitting to have band links adjusted and they removed the links all from one side. When wearing watch it is now lop sided. Asked for a refund since I would have to drive in a 2nd time now to get this fixed and they refused to refund me. Will change review if they make things right.

Very kind staff and excellent service! Came here for a last minute watch band adjustment on the day of my brothers wedding and they swiftly took care of everything in just a few moments! Thanks y'all!

Great customer service from a family owned business. I had my Omega watch repaired by them with excellent service. I can't recommend them enough!