1/5 Rosherab 1 year ago on Google • 1 review
I
have
experienced
the
worst
customer
service
at
hands
and
stone
that
left
a
nasty
taste
in
my
mouth.
For
starters,
each
time
I
come
to
my
appointment,
either
the
massage
therapist
is
running
late,
or
their
sessions
is
going
over;
therefore,
I
will
have
to
wait
10
minutes
to
be
seen
and
sometimes,
I
am
not
getting
my
full
massage
time.
However,
the
massage
therapist
is
normally
apologetic
and
courteous,
so
I
have
not
been
voicing
my
concerns.
However,
yesterday,
Apr
24th,
my
appointment
was
scheduled
for
4pm
and
I
came
into
Hands
and
Stone
at
3:50
and
I
was
not
seen
until
4:21.
I
did
not
receive
a
courteous
call
informing
me
that
the
massage
therapist
was
running
late.
As
Melissa
the
massage
therapist
called
me
back,
basically
she
said
we
close
at
6pm
and
I
can
try
to
give
you
your
full
time,
but
I
am
not
a
machine,
therefore,
decide
if
you
want
the
service
or
not.
She
was
very
nasty,
combative,
and
aggressive.
I
felt
like
she
wanted
to
fight,
so
I
did
not
feel
comfortable
with
her
doing
my
massage.
She
continued
to
laugh
and
did
not
listen
to
my
concerns.
She
basically
said
I’ll
be
back
in
5
minutes
let
me
know
if
you
still
want
me
to
service
you.
Her
ATTITUDE
sucks
bad
and
now
I
need
to
figure
out
if
I
want
to
cancel
my
membership
or
try
to
go
to
another
location
which
is
far
from
my
house.
I
don’t
feel
comfortable
going
to
this
location
and
there
is
no
manager
ever
available.
Granted
I
understand
things
happen
and
everyone
is
busy,
this
is
unacceptable
behavior.
If
I
did
not
show
up,
I
would
lose
my
package.
Since
I
have
been
coming
to
location
it
is
very
unprofessional.
The
girls
are
trying
at
the
front
desk,
but
there
should
be
someone
there
to
make
sure
the
massage
therapists
are
held
accountable
for
their
actions.
It’s
a
huge
turnover
rate
and
I
constantly
need
to
switch
to
another
massage
therapist.
I
have
been
a
valued
customer
for
over
5
years
and
have
enjoyed
my
services.
I
should
feel
relaxed
and
less
anxious
when
I
walk
in
your
doors.
I
have
not
experienced
this
with
the
Brookhaven
location.
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