Terrible service here, went to look for 2 new watches for me and my spouse and immediately was laughed at by a young girl working there while she looked us up and down clearly making comments about us to another employee. I’ve always had good experiences in many goldsmiths shops but this was very disappointing, they lost out on a potential sale and also possible future sales from us, unless your face fits the bill do not expect to be treated with dignity you’ll only leave feeling belittled and insecure.

Picked up a couple of watches from Goldsmiths Church Street today (27/06/2021) that had been in for batteries and servicing. They are always pleasant to deal with and seem to genuinely care about their customers service.

The worst in-store experience i've ever had. Visited no 2 Victoria Street Nottingham on the 16th Sept 2023 with a view to buying another Rolex to celebrate buying my first one from Goldsmiths 25 years ago. Not only that, i have bought several other watches over the years also, but that didn't cut any ice with the young and inexperienced assistant who after keeping me waiting for over 10 minutes informed me that i would have to ''make an appointment'' and come back a week later. So i returned on the 23rd, and after being kept waiting again a fair while i was eventually served by a (Lisa) who it became apparent quite quickly displayed rather a poor attitude. I realise that ROLEX have limited their supply to carve an exclusive niche creating waiting lists in order to inflate prices which is hard enough pill to swallow, but when potential customers are willing to spend £1000's you would expect getting an excellent service would be just natural. Not the case here, within minutes the assistant became agitated and literally walked away and didn't return. To say i was shocked is an understatement. From what i've seen I get the feeling staff here are generally unhappy and seem constantly under pressure and this impacts customer experience. Anyway someone else came and placated the situation , but by this time i had lost interest and left in disgust. I realise that Goldsmiths are now part of a much bigger Group of Companies and as a result the danger is customers might not get the best face 2 face experience than you perhaps would in smaller or family run boutiques, but that doesn't excuse pure rudeness. Message to Goldsmiths/Watches of Switzerland - Start treating potential customers with more respect as the their money is as good as anyone else's. One more thing, the idea of offering alcohol to customers to influence a sale is not a good look either. I got an email a week later to say i've registered my interest in the Watch when in fact i hadn't stayed long enough to do that!

Very disappointing experience. I’ve got a chain bracelet as a present that was supposed to be solid gold. First the bracelet came as one size and the company informed me it would cost 75£ to resize it, they only sell it in one size (around 22cm). They also Offered me a refund but they would charge me 45£ to polish the item. I ended up taking it to a jewellery maker to resize, payed 15£ and was told the bracelet was hollow. I will never buy from or recommend this place. The jewellery selection is very limited, overpriced and ordinary and costumer service doesn’t cater for customers needs.

Excellent service. Purchased items before had similar service. Thank you to the three staff members who helped in my purchase, especially Daniel.

Good experience in buying a wedding ring, Sophie was very knowledgeable, helpful and patient with us. Thank you. 😊

Excellent customer service, have been here a few times for jewellery and have always been looked after well by the staff and enjoyed my experience.

Excellent service and support from Goldsmiths Liverpool. Staff are very friendly and helpful, nothing is too much trouble. I would definitely recommend this store.

I visited the Liverpool Church Street branch to buy a watch. The service from Ian was excellent, he was very knowledgeable about the range of watches and very patiently helped me select the right watch. I have bought watches here before and would definitely recommend this store for the range of watches available and the standard of service.

Bought an omega with the help from Leroy. A great guy, lots of patience from him as I was struggling to decide. Would highly recommend.

Barry thank you for ordering our his and hers tissot prx watches a few weeks ago! Ian in store made appointment swiftly and was an absolute super guy from start to finish ! 5 stars are not enough for this service I wouldn’t go anywhere for jewellery and watches guaranteed the best every time. Thank you boys catch you soon - keep up the amazing customer experience!

I had a great experience when purchasing my watch, all staff very helpful and kind. Staff member Leroy was excellent with great customer service.

My Mum and I recently visited Goldsmiths in Liverpool Church Street. As usual exceptional service from Laura.A lovely member who never rushes us and is a credit to the company. Goldsmiths is always our first choice for jewellery. They never fail to impress.

I went into the goldsmiths store knowing which rings I wanted to try on with my engagement ring. Libby had them all waiting for me, I tried them on but I think she could tell I wasn't 100%. She went & pulled out something I wouldn't of even choose & fell in love with it. Everything was 10/10. Thankyou Libby x

Courteous, attentive staff. No sales pressure. Most definitely recommend.

Excellent customer service skills, definitely recommend.

Great experience and Leroy was super easy to deal with. Would return there again vs other stores I’ve visited.

Dreadful customer service. I needed a ring re-sizing and walked in to a practically empty shop with staff standing around, no acknowledgement from anyone. Not even a smile. I stood looking and feeling very awkward until a pleasant young lady came out and asked if she could help. She asked me to sit down and said that someone would be with me shortly. I didn't mind waiting and sat for a short while whilst overhearing mutterings between staff that they were too busy. The young lady then came back over and asked me to come back another time! I've previously had my watch serviced here but won't be doing so again. I'd give 0 Stars if I could.

A beautiful store with excellent customer service from the team. We were made a drink and sat down to consider out options, as it was a considerable purchase we were not rushed and actually walked away for a time to reflect and went back later that day. Thank you to Leroy at Goldsmiths, he had a lot of knowledge and experience with the products we were looking at and gave honest opinions. Perfect.

Wow what can I say..the service here has been amazing! My now fiancé got my engagement ring from here and Leroy was amazing. When we went in to get it re-sized Lauren was fantastic and made us feel very special. The final cherry on the cake was that the ring was back within 2-3 days which is outstanding! Thank you and we will definitely be back x

Lee the manager was very professional an helpful and sorted out a previous problem thanks

Took a gold chain for repairs. The customer service was outstanding and repairs done to a high standard.

Great staff and service. Always get looked after whenever I've been to the store.

If you need to buy a watch, please go and see Tom Kelly at this store. He has helped guide me towards buying the right watch. Can't recommend the buying experience enough, thanks Tom.

The best place to ever get your stuff. Highly recommended 👌

Great staff, very friendly as ever. Always make you feel valued. Can't fault the staff at all.

great staff who are very friendly to deal with , very happy with my Raymond Weil watch and happy to have been served by a very knowledgeable person indeed.Thanks.

Great service. Local and easy to get to for me. Wouldn’t go any other

I purchased a watch through dom looked after me has soon has I walked through the door great friendly service couldn't do enough for me and the manager Lee was great aswell pleasure too shop at goldsmiths would highly recommend great service and staff thank you

Nicest staff ever. Great customer service. I bought a golden bracelet here and I had an issue with it a few weeks after. They solved it without even questioning. Thanks team.