1/5 Fely O. 9 months ago on Google
Firstly
if
I
could
I
would
give
0
Stars.
Subject:
Extremely
Disappointing
Experience
at
Your
Venue
I
am
writing
to
express
my
utmost
disappointment
and
frustration
regarding
the
recent
graduation
party
that
I
organized
at
your
venue.
I
must
say
that
the
experience
I
had
was
far
from
what
I
expected
from
a
professional
and
reputable
event
space.
The
numerous
issues
and
lack
of
professionalism
that
transpired
throughout
the
event
have
left
me
deeply
dissatisfied
and
compelled
to
share
my
concerns
with
you.
To
begin
with,
the
process
of
organizing
the
event
was
plagued
by
a
month
of
continuous
back-and-forth
communication.
Despite
our
efforts
to
coordinate
and
plan
effectively,
the
level
of
service
I
encountered
was
below
par.
I
found
the
lack
of
transparency
and
crucial
information
sharing
on
your
part
particularly
troubling.
For
instance,
I
had
inquired
about
playing
our
own
music
and
was
informed
that
it
was
possible.
However,
upon
arrival,
we
discovered
that
a
specialized
set
was
required,
and
this
requirement
had
never
been
communicated
to
us
prior.
This
left
us
without
the
anticipated
music
for
the
entirety
of
the
event,
which
significantly
disrupted
the
atmosphere
and
the
flow
of
the
evening.
What
truly
exacerbated
the
situation
was
the
complete
lack
of
effort
on
your
team's
part
to
find
a
viable
solution
to
the
music
predicament.
Instead
of
being
proactive
and
working
with
us
to
salvage
the
situation,
we
were
left
to
navigate
the
issue
ourselves,
further
adding
to
the
disappointment
of
the
evening.
Furthermore,
the
mishandling
of
the
food
arrangements
was
a
glaring
example
of
the
inadequate
service
we
received.
Despite
providing
a
comprehensive
spreadsheet
detailing
our
food
preferences,
dietary
restrictions,
and
the
number
of
guests,
the
actual
execution
was
a
far
cry
from
what
we
had
discussed.
The
negligence
in
ensuring
that
the
food
was
prepared
as
per
our
instructions
was
evident
when
not
only
the
celebrant
but
also
four
additional
guests
were
left
without
a
meal.
The
fact
that
this
occurred
while
a
guest
was
attempting
to
make
a
speech
added
an
element
of
embarrassment
to
the
already
chaotic
situation.
To
make
matters
worse,
the
solution
offered
by
your
staff
was
not
only
belated
but
also
came
with
an
unexpected
demand
for
additional
payment.
This
not
only
disrupted
the
event
schedule
but
also
tarnished
the
celebratory
mood
we
had
worked
so
hard
to
create.
Even
after
all
the
inconveniences
we
experienced,
the
final
blow
came
with
the
billing.
I
was
astounded
to
see
that
you
attempted
to
charge
us
for
the
very
meal
that
had
been
mishandled
and
delayed.
This
level
of
disregard
for
your
customers'
satisfaction
and
experience
is
utterly
unacceptable.
In
conclusion,
I
must
express
my
profound
disappointment
in
the
overall
quality
of
service
provided
by
your
venue.
What
was
meant
to
be
a
joyous
celebration
turned
into
an
unfortunate
and
chaotic
experience
due
to
the
lack
of
professionalism,
poor
communication,
and
inadequate
service.
I
strongly
urge
you
to
reevaluate
your
processes
and
policies
to
ensure
that
future
customers
are
not
subjected
to
the
same
disappointment
that
my
guests
and
I
endured.
I
sincerely
hope
that
you
take
my
feedback
seriously
and
use
it
as
an
opportunity
for
improvement.
As
it
stands,
I
cannot,
in
good
conscience,
recommend
your
venue
to
anyone
seeking
to
host
a
memorable
and
hassle-free
event.
