The owner of Clinic Model Esbeltic Dr. Marcos Delgado Mora performed a blepharoplasty on my eyelids on August 31, 2018. He insisted that I pay in advance. I trusted him, so I followed his instructions. I was hoping that everything would go smoothly since it was a fairly simple upper eyelid blepharoplasty. On the day of the operation, Dr. Marcos Delgado Mora behaved in a way: „Let’s get this over with” and I felt very uncomfortable. After the operation, I noticed immediately that something was wrong: There was a lot of pain as well as a big, black, hematoma around my right eye. To make a long story short, I ended up with two asymmetric eyes. Even worse, I can’t close my right eye completely, and I will probably need another surgical correction. After reviewing the hospital documents, I was shocked to see that he took only 23 minutes to perform the operation on my eyes. When I confronted him about this, his only response was that I should be patient. Meanwhile, over a month has passed, and my ophthalmologist has confirmed that the health of my eye is in danger due to Dr. Mora’s badly done blepharoplasty. I probably don't need to mention that I won't be getting my money back, but this is my least concern right now. I can earn money again, but I can’t restore my health. The last week, I was at his office again to ask what could be done about my right eye and the fact that he cut off too much skin, and he said literally: “Qué coño. Son solo dos milimetros.” At that moment, I saw what kind of an unprofessional, unethical and incompetent doctor I was dealing with; I realized that I should be happy for being able to see at all after this botched operation. What a sad and horrific experience. I'm writing this to warn other people because I wish that someone had warned me. I have decided to contact the “Asociación el Defensor del Paciente por Negligencia Médica” to evaluate this case.

My experience was very good. I recommend it to anyone, excellent customer service and excellent treatment of the doctor with his patients.

There’s no way that this place is really that good, right? We’ll it is and more. Let’s talk about the great things about this place: first their communication. I inquired through text, there was an answer within minutes. I set up an appointment within my narrow vacation time frame and they managed to fit me right in. I go to their office and I’m not too familiar with the place and there was a very nice lady that opened the door for me. I finally make it to the office and their receptionist was very thorough and respectful. I go to the procedure room and the doctor was a perfectionist and took his time with me. He was careful and took pride in his work. Guess what? the nice lady that opened the door for me worked there, lol and she was my favorite part of the experience. Nuria made me calm and we talked about everything. Once I’m back in Madrid, I’ll come to this place once again. This place is definitely the best.

(Translated by Google) I want to publicly thank, and in a very special way, Dr. Delgado Mora and the entire medical team that was present at my surgery. Thank you very much for making my dream come true, for which I am very happy with myself for having chosen Esbeltic Model for my surgery, it was a wise decision !!!! I recommend it 100% so that it continues to make more people happy. (Original) Quiero agradecer públicamente , y de una manera muy especial, al Doctor Delgado Mora y a todo el equipo médico que estuvo presente en mi cirugía. Muchas gracias por hacer realidad mi sueño, por lo que estoy muy contenta conmigo misma de haber elegido Esbeltic Model para mí cirugía, fue una decisión acertada !!!! Lo recomiendo al 100% para que siga haciendo felices a más personas.

Great experience and wonderful price. The staff were absolutely charming and talkative and the doctor was incredibly polite and a perfectionist. Highly recommend and I have used a few others in the area as well. This is best!

I came here for botox and my first fillers and the staff were so friendly and let me feel in complete control. I also don't speak Spanish very well but there was a wonderful woman who helped translate everything for me and the Dr himself was lovely. I will definitely be coming back!

(Translated by Google) I have known the Esbeltic Model clinic for a long time and I am delighted with the results in laser hair removal. They have always been great professionals, taking care that everything is perfect so that the results are 10 and so they have been in my case. Highly recommended for all those who are looking for a quality aesthetic center, guarantee and professionalism. The girl at reception very friendly 😊 (Original) Conozco la clínica Esbeltic Model desde hace tiempo y estoy encantada con los resultados en la depilación láser .Siempre han sido grandes profesionales, cuidando que todo esté perfecto para que los resultados sean de 10 y así han sido en mi caso . Muy recomendable para todas aquellas personas que estén buscando un centro estético de calidad, garantía y profesionalidad. La chica de recepción muy amable 😊

(Translated by Google) I was at Esbeltic Model and the treatment received was unbeatable. Personalized attention and follow-up, professionals with high knowledge in aesthetic medicine who advise you and transmit security and confidence when you need it most. I will definitely return, they made me feel comfortable and the clinic is relentless. (Original) Estuve en Esbeltic Model y el trato recibido fue inmejorable. Atención personalizada y seguimiento, profesionales con altos conocimientos en medicina estética que te asesoran y te transmiten seguridad y confianza cuando más lo necesitas. Sin duda volveré, me hicieron sentir cómoda y la clínica está implacable.

(Translated by Google) Unbeatable professionalism and treatment! It is my aesthetic clinic of reference for a few years and I do not change it, I recommend 100%. I am delighted with the treatments and the results. Also, both the doctor and the rest of the staff are very nice. Nice to go! (Original) Profesionalidad y trato inmejorables! Es mi clínica estética de referencia desde hace unos años y no la cambio, recomiendo al 100%. Estoy encantada con los tratamientos y los resultados. Además, tanto el doctor como el resto del personal son muy agradables. Un gustazo ir!

(Translated by Google) I went to the clinic for a minor surgery that I had to do and my experience in this clinic has exceeded all my expectations. I am very grateful both to Doctor Delgado Mora for his treatment and professionalism and to the clinic staff for being super attentive and always willing to answer any questions. I will always recommend this clinic to anyone who asks me and I will go to them whenever I need it again because they are a wonderful team. Thanks a lot. (Original) Acudí a la clinica por una leve cirugía que debia hacerme y mi experiencia en esta clínica ha superado todas mis expectativas. Estoy muy agradecido tanto al Doctor Delgado Mora por su trato y su profesionalidad como al personal de la clínica por ser super atento y siempre estar dispuestos a resolver cualquier duda. Recomendaré esta clínica siempre a quien me pregunte y acudire a ellos siempre que lo vuelva a necesitar porque son un equipo maravilloso. Muchisimas gracias.

(Translated by Google) I want to thank the entire team of professionals at this clinic, how well they have treated me, how well they have taken care of me and how attentive they have been and are to me. I had to go through qx a second time due to a breast prosthesis encapsulation, I was tremendously scared and very nervous but I have smiled again. Dr. Delgado Mora is a brilliant, close, cordial, willing, attentive, sincere and very, very good surgeon! His team at the hospital and at the esbeltic Model clinic are truly fabulous and great professionals!! The reception staff is a charm! And also dedicate a personalized and huge thank you to Nuria, very nice, and above all attentive and attentive to me at all times, she is extraordinary!!! I recommend this surgery and aesthetic medicine team without a doubt !!! Thank you so much🤗😊 (Original) Quiero agradecer a todo el equipo de profesionales de ésta clínica ,lo bien que me han tratado, lo bien que me han cuidado y lo pendientes que han estado y están de mí. He tenido que pasar una segunda vez por qx debido a un encapsulamiento de prótesis mamaria, estaba tremendamente asustada y muy nerviosa pero he vuelto a sonreir . El Dr. Delgado Mora es un cirujano brillante , cercano, cordial, dispuesto, atento, sincero y muy pero que muy bueno!! Su equipo en el hospital y en la clínica esbeltic Model son de verdad fabulosos y grandísimos profesionales!! El personal de recepción un encanto!!! Y también dedicar un agradecimiento personalizado y grandísimo a Nuria, simpatiquísima, y sobre todo atenta y pendiente de mí en todo momento, es extraordinaria!!! Recomiendo éste equipo de cirugía y medicina estética sin lugar a dudas !!! Mil gracias🤗😊

Llevaba como 5 años detrás de las clínicas de estéticas y jamás me convencí por ninguna, no me daban confianza, entre otras cosas, y eso que eran muy conocidas por su nombre, pero fue llegar a la clínica Esbeltic Model y tras recibir el trato del Doctor, su sinceridad, cercanía a la hora de tratar, su profesionalidad, sabía que acabaría en manos de él. Incluso en los mínimos fallos que puede haber, los resuelve con la mayor rapidez y dejándolo todo a la perfección. Porque no todo puede ser a la primera pero lo importante es que sepan corregir, que se afronte con responsabilidad y profesionalidad cómo lo es él. Y con respecto a las chicas de recepción todas son súper simpáticas, agradables y siempre muy amables ofreciéndote todas las comodidades y seguridad. 100% RECOMENDABLE. HAY UN GRAN EQUIPO💪🏽❤️

Great experience, professionalism and customer service. 100% recommended

I read other people's reviews with great affection, especially those who say they don't give more stars because they can't, something with which I totally agree. I lack words to express everything that this clinic has done for me, the support, understanding and above all the professionalism that they have had since the first phone call. On the other hand, my appreciated and admired Dr. Delgado Mora, I remember the day he received me and listened to me with great attention, wanting to help and solve my problem, for me it was my life and my happiness. Thank you doctor because after the recent intervention I feel very happy. I hope that if any person doubts where to go to solve a problem, without a doubt, this is the best place. Congratulations to the entire Esbeltic team, you are wonderful.

Fabulous experience! Professional, clean and excellent results.The doctor is very gentle in his technique, and very knowledgeable about his work. The patient coordinator is also so lovely, and is so personable I barely felt a thing as we chatted during the procedure. This clinic is now my go to. Thank you team!

I had Botox placed on the upper third of my face, the care is incredible, the doctor is super attentive and explains the procedure very well, I was delighted with the results. The girls at the reception who are super attentive, thank you very much 😊

Super happy with the result of my treatment! The doctor is a great professional and it gives me a lot of confidence to put myself in the hands of someone so expert. Furthermore, the treatment with him and the girls who serve us is fabulous. Thank you so much for everything ☺️

My experience with this clinic has been a 10. All the interventions I have carried out with the doctor have exceeded my expectations, so I recommend this clinic. The reception staff assists you with such delicacy that I will definitely repeat. Thanks for everything

Everything has been fantastic! It was super easy to get in touch with them through WhatsApp and since then, both the treatment and the treatment have been wonderful. I'm very happy with the results. Many thanks to Dr and his team! 100% recommendable!

(Translated by Google) I am delighted with Dr. Marcos, the treatment is excellent by the staff and the results are incredible. I will come back for sure. Very happy😊😊 (Original) Estoy encantada con el Dr. Marcos, el trato es excelente por parte del personal y los resultados increíbles. Volveré seguro. Muy feliz😊😊

(Translated by Google) I have known the Esbeltic Model clinic for many years and have always had excellent results. My thanks to the entire team of professionals for their work and cordiality, on this occasion I am very grateful to Estefany for her excellent work with my eyebrows and eyeliner, as well as for following up on the results. Thanks. (Original) Conozco la clinica Esbeltic Model desde hace muchos años y siempre he tenido unos excelentes resultados. Mi agradecimiento a todo el equipo de profesionales por su trabajo y cordialidad, en esta ocasion muy agradecida a Estefany por su excelente trabajo con mis cejas y eyeliner, asi como por el seguimiento de los resultados. Gracias.

(Translated by Google) A serious clinic that can be trusted. I have several treatments with them and the result is always the desired one. All the staff I have dealt with have always been very friendly and attentive. Estefania, who has been taking care of me lately, is most charming. (Original) Una clínica seria y en la que se puede confiar. Llevo varios tratamientos con ellos y siempre el resultado es el deseado. Todo el personal con el que he tenido trato han sido siempre muy amables y atentos. Estefania, que me atiende últimamente, es de lo más encantadora.

(Translated by Google) Very professional team, from the girls to the doctor they have an unbeatable treatment, I had a body treatment a long time ago and it was great and currently I have a lip augmentation and I am very happy it looks very natural (Original) Equipo muy profesional, desde las chicas hasta el doctor tienen un trato inmejorable, me hice hace tiempo un tratamiento corporal y fue genial y actualmente un aumento de labios y estoy muy contenta quedo muy natural

Estoy encantada con la clínica, confío plenamente y con los ojos cerrados en el Doctor Marcos Delgado, me he puesto en sus manos para diferentes tratamientos estéticos , como aumento de pecho y retoques estéticos con increíbles resultados, con decir que no soy de Madrid (soy de Zaragoza) y me hago más de 300 km para que me trate él, por su increíble trato, su profesionalidad, sinceridad y resultados. También se ha tratado con él mi madre y muy contenta. Recomiendo cien por cien su clínica . No dudéis en acudir para tomar decisiones estéticas , es nuestra Salud y belleza y hay que elegir a los mejores .

(Translated by Google) Currently I have already had 3 laser hair removal sessions and I am very, very satisfied both with the results and with the excellent treatment and good work of Estefany, who is a great professional. Highly recommended. (Original) Actualmente ya llevo 3 sesiones de depilación por láser y estoy muy muy satisfecho tanto por los resultados como por el excelente trato y buen hacer de Estefany que es una grandísima profesional. Muy recomendables.

"He sido tratada recientemente por el Dr. Marcos Delgado en la Clínica Esbeltic Model por una lobuloplastia y debo decir que estoy absolutamente encantada con los resultados. Desde la primera consulta hasta la puesta de mis pendientes, el Dr. Marcos Delgado y su equipo han sido muy profesionales, amables y serviciales. Siendo mi primera cirugía, tenía algunas preocupaciones, pero el Dr. Marcos Delgado tomó el tiempo para explicar todo el proceso, responder todas mis preguntas y tranquilizarme. La experiencia quirúrgica fue indolora y el resultado final fue exactamente lo que esperaba. Recomiendo encarecidamente al Dr. Marcos Delgado a cualquiera que esté buscando un tratamiento estético y quirúrgico de la más alta calidad. ¡Gracias, Dr. Marcos Delgado, por su excelente trabajo!"

Desde la primera consulta me animé porque el doctor fue profesional conmigo y además me esperaron porque estaba tarde. Ya habiéndome puesto en sus manos debo decir que estoy muy contenta con los resultados, el doctor ha sido honesto conmigo desde el día 1 sobre los resultados y voy por la semana 6 y los resultados me gustan ya que se ven naturales. Me siento mejor conmigo misma. Todo el personal muy amable y dispuestas todas a contestar dudas y siempre con una actitud servicial. Mi siguiente tratamiento definitivamente será aquí ☺️

El trato de la clínica ha sido un lujo tanto Raquel como Almudena han estado pendiente en todo momento de mí, en la clínica como por WhatsApp. Nuria es maravillosa te explica todo el proceso y te informa de todo súper bien, es increíble. Pero sobre todo quiero destacar el trabajo del Dr. Marcos, la operación ha sido un éxito, no he tenido dolor ninguno y ha hecho un trabajo impecable. Me han tratado en todo momento como en casa y estoy súper contenta con el resultado 😊

Más que contenta. El Dr Delgado es un gran profesional me atendió, aclaró miedos y dudas en todo momento. Los resultados en mi caso mejor de lo que esperaba, solo tengo palabras de agradecimiento porque me ayudó muchísimo. Gracias!!! A todo el equipo de la Clínica Esbeltic Model.

Una clínica muy buena y profesional. El personal es muy amable y te ayuda a superar los miedos y las reticencias ante el tratamiento que te vas a hacer; especialmente si es tu primera vez en una clínica de estética o si durante el tratamiento hay momentos más dolorosos o menos agradables. Almudena, la recepcionista y Estefany, técnica del láser; dos grandísimas personas y profesionales. Un plus a la visita a este lugar. ¡¡Gracias por todo!!

Súper feliz!!! Hoy lunes hace tres días que me operé el pecho. Aparte de aumento el doctor tuvo que corregir una asimetría y demás cositas. Aparte del trato trato de las chicas de la clínica como de Nuria y por supuesto del doctor, súper amable, súper atento y muy comprensivo, la operación fue genial y la recuperación está llendo de maravilla. No tengo ni hematomas, la inflamación prácticamente ha bajado, dolor nulo, ( excepto si hago algún movimiento de más). En cuanto fui a la primera consulta, supe que me operaria él.

(Translated by Google) I am 100 percent delighted with the treatments that I have received. The entire team is professional and charming. Dr. Delgado Mora you can totally trust him, that the result is satisfactory, the communication with him what you want... The aesthetic part is also a crack Stefany. (Original) Encantada con los tratamientos que me he hecho al 100 por 100. Profesionales y encantadores todo el equipo. El doctor Delgado Mora puedes confiar en él totalmente ,que el resultado es el satisfactorio, la comunicación con él lo que quieres... La parte de estética también Stefany es una crack.

(Translated by Google) Very good attention from all the staff. Good professionals who recommend what the client really needs. Very happy with the result. I'll be back for sure. (Original) Muy buena atención por parte de todo el personal. Buenos profesionales que recomiendan lo que el cliente realmente necesita. Muy contenta con el resultado. Seguro que volveré.

(Translated by Google) Professional and close attention, rigorous information and monitoring of medical treatments, in addition to a price adjusted to quality. It is what all users value and appreciate. I will repeat without a doubt. (Original) Atención profesional y cercana, información rigurosa y seguimiento de los tratamientos médicos, además de un precio ajustado a la calidad. Es lo que todos los usuarios valoran y agradecen. Yo repetiré sin duda.

As an American who's spanish is limited this office was very patient with me. Both receptionist did their best to make sure I was comfortable and Nuria helped me so much with translating back and forth. Everything went perfectly, the setting was so comfortable and the doctor did exactly what I asked. I love my results and I am very excited to return. I appreciate this team very much! Thank you!

I usually receive Botox treatments in Amsterdam, but I tried Esbeltic Model clinic based on the high reviews during my visit to Madrid. Usually it take 10 days for me to results, but I saw the result I wanted within 3 days following this appointment. They offered a follow up (2 weeks after) to check that everything is correct, but I didn't need it - I was already very satisfied. Now it's been 4 months and I still see about 85% of the Botox effect on my forehead lines. Usually, this is about the time I am making a new appointment in Amsterdam! Regarding the price of the treatment (325 euro) is nearly the same price as I pay in Amsterdam, but the results are better and lasting longer.. so much better value!

Very good experience, I stopped smoking with a hypnosis treatment, in 2019, to this day I still do not smoke, happy to have done it, highly recommended

The service was really nice, the receptionist was welcoming and the doctor was cooperative and performed the treatment in a gentle way.

Excellent professionals!