1/5 Stephsie 5 years ago on Google • 21 reviews
ΑΠΑΡΑΔΕΚΤΟ
προσωπικο.
TLDR;
Staff
was
rude,
sarcastic
and
unprofessional
when
I
was
trying
to
return
an
item.
I
wanted
to
return
a
phone
case
to
the
Ermou
store
that
my
mom
bought
me
as
a
gift,
without
checking
if
it
was
the
correct
model
for
my
phone.
I
went
to
the
cashier
and
gave
her
the
phone
case
that
was
still
in
its
paper
&
plastic
case
with
my
receipt.
She
looked
at
it
for
a
moment
and
then
walked
over
to
a
male
colleague
and
whispered
back
and
forth
till
she
came
back
to
announce
that
she
can’t
accept
this.
She
said
that
the
packaging
has
been
opened
and
the
fur
pom
pom
part
of
it
was
messed
with.
I
explained
to
her
that
in
order
to
open
the
package
you’d
need
to
rip
the
back
which
had
clearly
never
been
touched.
She
continued
saying
that
the
plastic
can
be
lifted
and
the
case
can
be
taken
off
the
packaging
and
then
put
back.
(I’ll
post
a
pic
of
the
case
so
anyone
can
see
that
would
be
simply
impossible,
cause
if
you
just
tried
to
lift
the
plastic
off,
all
the
paper
around
it
would
rip).
I
told
her
that
if
taking
the
case
out
and
putting
it
back
in
was
possible
she
should
try
to
do
it
so
I
could
see
it
as
well.
Instead
of
accepting
defeat
she
then
turned
back
to
her
male
colleague
and
said
“take
it,
I
can’t
be
bothered
with
this”.
Bershka
staff
clearly
doesn’t
realize
their
job
is
to
help
customers
out.
I
was
then
passed
to
the
male
staff
member
who
was
definitely
trying
to
be
more
polite
(not
necessarily
succeeding)
who
said
that
they
can’t
accept
returns
when
the
item
is
cracked.
I
proceeded
to
show
him
and
explain
that
only
the
plastic
was
cracked
and
the
case
that
was
made
out
of
silicone
clearly
wasn’t.
He
said
that
he
understood
and
he
didn’t
accuse
me
of
cracking
the
packaging
myself,
but
I
should’ve
paid
attention
to
it
and
not
bought
it
in
the
first
place.
A
different
female
colleague
then
decided
to
chime
in
and
agree
with
him
and
say
they
couldn’t
return
the
product
back
to
a
shelf
because
of
its
condition.
I
then
said
to
both
that
I
have
seen
countless
products
and
tags
being
slightly
cracked
or
ripped
while
still
on
their
stands,
much
like
I’ve
seen
many
ripped
clothes
while
in
store.
She
was
quick
to
reply
that
as
soon
as
a
product
rips,
they
remove
it
from
the
store.
As
if
there’s
someone
checking
every
single
one
of
their
thousands
of
items
constantly
to
do
that.
I
told
her
that
in
any
case,
the
product
itself
was
perfectly
fine
so
there
was
no
reason
for
me
(or
for
my
mom
anyway)
not
to
buy
it
just
because
the
plastic
had
a
little
rip
in
it.
She
then
sighed
and
exclaimed
“ok,
it’s
only
like
3
euros
anyway
isn’t
it”.
Why
does
it
matter
how
much
the
item
is?
What
gives
your
staff
the
right
to
treat
people
differently
depending
on
how
much
their
item
cost?
Looks
like
you
can’t
get
proper
customer
support
at
Bershka
unless
you
spend
100€.
In
the
end
the
male
staff
member
called
a
guy
who
I
assume
was
his
manager
and
he
gave
the
phone
case
a
glimpse
and
said
it’s
fine
and
it
can
be
returned.
Wouldn’t
be
a
lot
easier
if
that
was
done
from
the
start.
At
the
end
of
the
day,
my
mom
didn’t
notice
the
crack
on
the
plastic
around
the
case
when
purchasing
and
the
staff
was
probably
trying
to
follow
whatever
protocol
they
were
trained
to
follow.
That
still
doesn’t
excuse
the
truly
unprofessional,
rude
and
condescending
way
they
dealt
with
me.
Ps.
I
work
in
retail
as
well
and
was
being
polite
to
them
the
entire
time,
even
when
they
got
my
blood
boiling.
I
will
definitely
not
return
to
any
of
their
stores,
cause
when
I
shop
somewhere
I
expect
to
at
least
be
treated
with
some
dignity.
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