1/5 Nicky P. 1 year ago on Google
An
harrowing
experience
that
has
absolutely
left
me
with
no
words
to
describe
the
ordeal
that
I
had
to
go
through.
A
group
of
55-60
of
us
were
booked
at
Ginger
Vadodara
RCR
for
an
official
meeting.
The
terms
of
the
business
was
spoken
to
the
Hotel
Management
and
detailed
itinerary
was
shared
well
in
advance.
It's
obvious
when
a
big
group
checks
in
from
different
locations
the
hotel
needs
to
provide
with
assistance
and
also
plan
in
advance
how
they
would
accommodate
their
guests.
The
first
shocker
that
I
had
got
was
when
I
first
checked-in
and
I
was
allocated
a
tripple
sharing
room,
the
receptionist
and
belldesk
staff
were
unaware
of
how
would
they
accommodate
me
in
the
hotel.
The
second
shocker
was
when
I
opened
the
door
of
the
room,
the
room
actually
got
over
even
before
I
could
enter
in
it.
It
was
so
small
and
claustrophobic
that
I
had
to
run
out
of
the
room
to
find
some
space
to
unwind.
In
most
of
the
rooms
the
TV
was
not
working,
AC
not
in
a
working
condition
and
unavailability
of
the
house
keeping
department.
The
third
shocker
was
when
I
saw,
tasted
and
ate
the
food
that
was
being
served.
The
hotel
staff
was
never
ready
and
never
able
to
satiate
our
hunger.
Reasons
for
which
were
the
chafing
dishes
were
almost
empty
and
needed
a
refill
and
they
would
run
out
of
food,
the
deserts
were
absolutely
tasteless
and
inspite
of
many
requests
were
not
served
with
the
choice
of
food
which
was
expected
to
be
served
and
constant
repetition
of
the
food
items.
The
fourth
shocker
was
when
we
reached
the
banquet,
it
was
dark
and
dingy
and
noisy.
None
of
us
lost
our
cool
as
we
wanted
to
help
the
management
to
pull
their
socks
and
get
their
show
right.
But
as
days
progressed
problems
kept
coming
with
no
solutions.
Eg:
A
sound
system
was
expected
to
be
in
place
and
functional;
the
mike
kept
going
off
and
all
the
participants
had
to
take
extra
efforts
to
listen
to
the
speaker.
The
cherry
on
the
cake
was
when
I
and
my
two
female
colleagues
wanted
to
leave
the
premises
after
our
stay
we
were
haggled
and
were
not
allowed
to
leave
the
premises.
We
three
had
to
board
a
11:10PM
train
from
Vadodara
and
we
were
not
allowed
to
leave
till
10:56PM.
Mistreatment
in
terms
of
the
receptionist
raising
his
voice,
the
Hotel
Manager
speaking
on
high
decibels,
and
obstructing
us
from
leaving
the
premises.
The
ruckus
led
to
other
guests
watching
and
making
us
all
more
uncomfortable.
I
was
asked
to
deposit
initially
and
later
jotted
details
of
my
Credit
Card
and
aadhar
card
along
with
my
CVV
number
to
let
me
leave
the
premises.
The
hotel
manager
had
promised
my
office
that
no
unauthorised
transactions
would
be
done
using
my
credentials,
yet
was
done
in
the
middle
of
the
night.
All
in
all,
this
brand
which
doesn't
know
to
deal
with
clients
need
to
send
their
staff
back
to
some
training
school
and
also
provide
them
with
rudeness
pills.
This
experience
has
forced
me
to
think
several
times
the
next
time
I
think
of
booking
from
the
IHCL
group.
I
would
HIGHLY
RECOMMEND
NOT
TO
STAY
HERE.
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