1/5 Archana M. 1 year ago on Google
The
hotels
security
and
housekeeping
SUCKS
-
we
experienced
irresponsible
and
irresponsive
behaviour
by
staff
and
attempted
thefts.
We
stayed
at
Hampton
by
Hilton
Alkapuri
Vadodara
as
part
of
wedding
guests
party.
Many
of
us
came
across
incidences
of
attempted
thefts
by
house-keeping
staff
who
used
to
enter
the
rooms
on
pretext
of
changing
towels
or
cleaning
the
bin
when
guests
were
not
in
the
room.
One
was
caught
red-handed
as
he
was
inside
the
room
on
pretext
of
changing
towels
with
the
room
door
shut
and
lights
off.
He
was
nowhere
near
the
bathroom
and
did
not
have
any
towels
in
his
hand.
He
was
caught
suspiciously
hovering
near
the
table
where
the
purse
and
wallet
had
been
rummaged
and
cash
was
lying
out.
When
caught
he
grabbed
an
already
empty
bin
and
an
used
towel
saying
he
has
come
to
clean
the
bin
and
change
towels.
One
of
the
guest's
Ray-Ban
sunglasses
have
gone
missing
from
the
room.
We
also
faced
irresponsive
behaviour
by
housekeeping
and
hotel
staff.
There
was
water
on
the
floor
where
the
breakfast
buffet
was
laid
and
one
of
the
guest
slipped
and
fell
and
hit
his
head.
When
we
requested
the
front
desk
staff
present
their
for
ice,
they
just
nonchalantly
waited
there
for
the
housekeeping
person
to
come.
Also
we
requested
them
to
get
the
water
mopped,
so
that
no
one
else
should
slip.
For
10
minutes
nobody
bothered
to
mop
the
floor
and
they
said
the
housekeeping
would
come
and
do
it.
Finally
one
of
the
guests
used
the
tissues
on
the
surrounding
tables
and
started
mopping
-
that
is
when
the
housekeeping
arrived
to
mop
the
floor.
Food
quality
was
also
not
upto
the
mark.
The
south
indian
dishes
-
especially
the
medu
wada
and
dosa
tasted
as
if
there
was
a
lot
of
soda
added
to
the
batter.
Rooms
and
dressing
area
are
very
dimly
lit
-
making
it
difficult
to
get
ready
or
do
make-up
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