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Frequently mentioned in reviews: apartment (10) hotel (7) stay (6) night (6) keys (6)
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  • 3/5 Lety 6 years ago on Google
    Don't take the elevators! My friends got stuck for about half an hour, and the call help buttons didn't work. I really enjoyed my stay! Great location! I liked the layout of the rooms, our single bedroom had a balcony, a fridge, a toaster oven, but no AC, soap, or towels (manageable). I think it was a pretty good deal for the price!
    3 people found this review helpful 👍

  • 1/5 Pete W. 6 years ago on Google
    Unbelievable right from the start, the lock on the door was faulty so we thought we were locked out, no staff are located on site to help, got in after about an hour and a half. Once inside we found the lowest quality apartment we have ever been in. There was a basic 2 ring table top cooker and grill but no pots or pans to use. The bed bases were home made out of chip board. There was a bath with shower hose so short we had to kneel in the bath to use it and no shower curtain. The sink tap was not attached to the sink, it was loose on flexy hose coming up through the hole. The floors were so dirty that on the first full day there we had to go to a supermarket and buy detergent to mop the floor with. All through the night every night it was so noisy outside we had to close the windows which was not ideal as there was no air conditioning. There was no maid service at any time during the week to change towels or bedding but they were on the doorstep step 11am exactly the day we left. Over all although we loved Malta this was the worst apartment ever.
    1 person found this review helpful 👍

  • 1/5 Forest H. 2 years ago on Google
    Unfortunately, we were only able to stay 4 nights out of the 7 we had reserved because the hotel was unfit to live in. Mainly, there was no air conditioning and temperatures rose to 43 degrees with humidity. We opened the window but were met with screaming at all hours of the night and construction in the early morning. This meant that we were only able to sleep for a few hours each night. Regarding the condition of the apartment: - It took 10 minutes to open the door each time because the lock is broken - The building has no security and is open 24/7 to anyone in a busy area - The apartment was dusty, showing that it hadn't been sanitized during a pandemic - Pillows were clearly many years old and extremely uncomfortable to sleep on - Shower was near unusable because of lack of water pressure, it was more like a hose - Kitchen was not properly equipped, without even basic utensils like cutting knives. Kettle was dirty. The requirements for a 3-star hotel are not met, especially considering that our bedding and towels were never changed and the TV cables were cut. Cleanliness is one of the worst offenders, especially considering the times we are living in.

  • 1/5 Nancy J. 6 years ago on Google
    Decor is ugly and there is a very grotty feel to these apartments... Partner got electrocuted when switching on the fan within 10mins of arrival. Had the worst sleeps of my entire life here and genuinely woke up in agony from the cheap, poor quality and broken mattress. TV did not work and even if it had; it was tiny and situated in an extremely inconvenient place, so pointless!! Several small hairs in bathroom on arrival and not enough bed sheets, towels or pillows provided. If you want cheap accommodation in a lively part of malta and are literally just wanting a roof over your head then this is the place for you. Definitely not suitable for children as it is noisy and the electrics are not safe. Rating

  • 1/5 daniel w. 5 years ago on Google
    Never again avoid at all costs room was horrible and they say report to reception. You can't find reception when I got home and made enquiries I found out reception is in another hotel. The pictures are of the three worst thing cracked bath and a wobbly toilet cause it wasn't fitted to the floor properly. Avoid this place.

  • 1/5 Mk H. 5 years ago on Google
    Building of poor condition for both communal areas and apartments. Apartment smelled badly with furnishing resembling "reclaims from tip". No staff on arrival all contact numbers fictional. Was forced to find alternative accommodation. Now seeking refund. 25/10/18 Response to Manager: The written information given to us by our tour operator can only be information provided by you. We arrived at the apartments at 02.30 13/10/18. The information given did not instruct to collect keys held at another hotel regardless of distance to obtain. The provided contact number did not connect nor the different telephone number engraved on the brass plate on the wall of the apartments. We sort alternative accommodation for the night and conducted further investigations in the morning. By chances a passer by pointed out the required building. Jeff the apartment superintendent was present in he's ground floor office he confirmed our contact numbers were incorrect and gave us he's. He instructed on the Hotel holding the keys (the fore mentioned managers stated correct information listing eg envelope) and on our return took us to the apartment. We were not impressed, these were supposed to be three star rated (Google) . They were very disappointing (see initial comments and now photos ) so we decided to stay elsewhere for the full duration of our stay. We tried to return the keys but constantly found Jeff's office to be closed. We left a written note requesting a time to meet to return keys. No response was had and we weren't going to spend anymore time trying as we were on holiday. We eventually contacted Jeff on the day prior to leaving it was only then we were informed of the office on the fourth floor of the same building that housed Jeff office During our weeks stay we came across many more customers of the Burlington who also refused to stay due to the apartments condition. 3/1/2019 Got a response from our travel agent concluding our compliant. The result are none fault of tour operator and hotel. The reasons given by operator 1) After finally receiving the envelop containing the keys and correct contact number we took too long to return the keys even though we visited the building supvisors office multiple times and phoned he personnel number etc etc. 2) The condition of the apartment and its equipment are the result of end of season use and not many years of miss use and decay with little to no maintenance ( see photos) etc etc. We did however receive an offer of £27.00 for the inconvenience of not having to right information on arrival. No apology or finincial return for the cost of the hotel we were forced to seek that night was given. Sunmasters is the Internet tour operator. Feel free to use them at your own risk!

  • 4/5 Marco F. 6 years ago on Google
    I stayed in a Dragonara apartment and I have to say that for the price I paid it is just fine. The kitchen is functional and there is everything needed. They are in the city center in Pace ville and the apartment has everything you need. Clean apartment. The women who do the cleaning are very helpful and kind and do their job well. I recommend it to those who want to spend a weekend or a week or even more time as I did. We are in the center of Pace villas and you can not expect absolute silence but for nightlife and services it is very convenient.

  • 3/5 Chloe C. 5 years ago on Google
    Wasn't happy with my first room but the staff were great and sorted everything out for me. Second room had an amazing view and was clean. Nothing fancy but decent if you're looking for value accommodation.

  • 1/5 Abdul W. 1 year ago on Google
    Don't pickup phone , booked studio bit did not get it and no response from property owner

  • 1/5 Lucija J. 8 years ago on Google
    This place is a disaster! First,the key was lefted in the other hotel,there was noone to talk to if you have problem,and I had much problems.The owners off app comunicate with me only on e-mail,there is no reception!! In my app there was so many cockroaches everywhere,I was afraid to sleep! Cistern of water in toilete was broken,i arrived on sunday,they fixed that on tuesday!everything is very dirty,smelly,on my bed there was a footprint-sheets were not clean! Towels are stinky! They have workers on that building of appartments and they start to work at 7 in the morning ,so much noise! And that day when they fixed the cistern, the door of my app were opend all day-they didn't locked.


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