Big thank you to Kasey. She listened to what I needed and made suggestions and showed me a couple of pairs of shoes, tried both pair on and walked out with the best fit. I will not go nowhere else from now on to buy my Brooks running shoes. They also have a great selection of other shoe brands too. Thank you again Kasey.

I love the staff and selection at Big River Running! I always get my shoes here. And recently I received a hand written thank you note from the store manager. This must have taken him so long to write thank you's to everyone who came in during their sale. Really awesome customer service to keep me coming back!

I would return to Big River Running whether I love the shoes I purchased or not, simply because of the great customer service. If you have a specific support need from your shoes, go to Big River Running. Stopped in at the suggestion of a physical therapist because of their complimentary gait analysis, and I am so glad I did. Even though I went in close to closing time, Emma was patient with me and all my questions. She took the time to explain different aspects of the science of my walk and the shoes and didn't rush me on a decision. Thanks for all your help!

I stopped by for a new pair of shoes and needed to be refitted since it had been about 7 years since the last fitting. I didn't catch his name but he took a lot of time and asked a lot of questions and was able to zero in on a perfect combination of shoe and insert to help my knee discomfort. Can't recommend enough to get a fitting done here if you have any discomfort from running or walking, they will help figure it out using an electronic pressure pad, measurements, and even testing out on a treadmill. Give them a try. UPDATE: I brought my 10 year old daughter in to get fitted ahead of joining the Girls On The Run program. Still great.

It happens so rarely these days where an employee puts incredible service above speed of service. Mike, you made my day, got me the shoes I was searching for and customized the experience by adding the no tie laces; no, not just selling them to me and making me learn the whole process but actually installing them on the shoes. I was so floored I told my kids and now I’m sharing it with the world. You knocked the cover off the ball, great job!

Can't recommend this place higher (10 stars). To keep this short Kaisey, greeted me immediately on my arrival. Listed to what I wanted and footwear problems. Measured my feet, in minutes reappeared with 3 different shoes. I tried them all on, and the inserts she recommended. 7 days later, feet and hips no longer hurt while taking long walks. I would not have believed this if I read it but it is very true. Thank you Kasisey and Big River.

THANK YOU JACOB FOR YOUR KNOWLEDGE, PATIENCE AND YOUR THANK YOU NOTE. My feet feel sooo much better. No more swollen ankles. I wear my shoes ALL day and never think about how my feet feel. You're the bomb. We'll be back soon for a second pair!

Jeanine (if that’s how you spell her name) was an absolutely fantastic salesperson. Upbeat, helpful, knowledgeable and what you look for when you go to a store like this. Not really pushy, but so nice mannered to pass up giving your store a sale.