Third rate hospital.. absolute mess . Useless staff... Pathetic service...NEVER EVER GO TO THIS PLACE

Facility wise really good hospital. But the problem is that it has too many staffs and less doctors to treat patients. Booking appointments are easy but getting the doctors to reach hospital on time is the toughest job. Doctors are always late & we patients have to wait very long time to meet them. I think till date no patient has ever visited the doctor on time as per the schedule. Overall “3-start” experience & would request management to respect patients and ask doctors to maintain their time.

I recently visited this hospital for my father's checkup, and unfortunately, my experience was really really disappointing. Despite having an appointment, we had to endure an extensive four-hour wait to see the doctor. It was disheartening to witness some doctors and staff members displaying a laid-back attitude towards their patients' time. I believe it is essential to respect the value of time for everyone involved. The counselors' attempts to justify the long queue only added to the frustration. Another area of concern was the lack of information regarding the pricing of lenses for cataract surgery. While the hospital provided informative sheets for various aspects of the procedure, it was puzzling to find that the cost of the lenses was omitted. Transparency in pricing is crucial for patients to make informed decisions about their healthcare, and this omission was inconvenient and confusing. Furthermore, it was disheartening to see that despite numerous negative reviews from other patients, the system and management have remained unchanged over the years. The hospital seems to lack a proactive approach in addressing the concerns and feedback provided by the public. This has resulted in an environment of chaos and disorganization within the hospital, which I find deeply concerning. *I regrettably cannot recommend this hospital to others. I believe it is crucial for healthcare facilities to listen to the needs and concerns of the public, and take proactive steps to enhance their services and patient experience.

Very nice neat n clean hospital premises.. Friendly staff. Helpful during if something happened in night.. NB. Pic taken at night

I am accompanying my parents for the last 10 years and this hospital havent changed other than the new buildings and facilities. In nutshell, here is what I feel based on my experience . Positives 1) Clean facility 2) Good Doctors 3) Good nursing staff Negative 1) Long waiting -We got appointment for 9.30 am, but had to wait till 9.50am to make the payment. I believe its due to all kind of logistic issue for getting the file from somewhere esle. Once payment is done, again wait until someone calls. Before visiting doctor, my dad needs to have eye tested and then dilated. For eye testing (refraction ), it took another 45 minutes to get in. I had to ask the staff on long waiting and the response was funny. They have patients for five doctors and for all, one refraction team is working for all patients. Hence you should wait. 2) No transparency on our turn. I had wrote about this on Chaithnya's facebook few years back but seems they deleted now. Staff want to keep everything in dark. We dont have any clue on the progress, what is our position in the queue or what is the next setp. 3)Appointment / Reporting time - Setting wrong expectations. We reached the hospital at 9am. Appointment was fixed for 9.30. After corona screening, we reached 3rd floor before 9.30. Payment done by 9.50. Refraction done by 10.35. Dilation starter by 10.45. Visited doctor by 11.45. On this, the real waiting is the time taken for dilation which is usually an hour. Refraction takes approximately 10 minutes. Doctor took 15 minutes and we are done by 12 noon. Usually, two hours is just the time wasted due to the "effective systems and process" followed by the staff. 6) Front Office Staffs are not Happy to answer questions. I questioned them why you are keeping my dad idle for the last one hour, she just want to avoid me by redirecting to PRO. 7) PRO was not at all professional to handle a complaint. She wants to prove that nothing is wrong. I got surprised when she mentioned that "this is our system. You can speak with ceo or management if not satisfied ". Does that mean that management is aware and asked them to redirect such issues to them? Off late, I think so. 8) Stop giving time or appointments or reporting time if that doesnt make any difference, Wether you call it appointment or something else - I never felt any advantage. If the systems are not matured to provide service on comitted time, dont commit. So that we come with a blank expectation. My dad got appointment at 9.30am. But when I asked about this with PRO, she was saying its not appointment - its just reporting time. The question for Chaithnya Management is A) What is the use of making a prior call and getting a time slot. In my expectation, we should get higher priority and should have lesser waiting time since the slots are booked prior to the visit. B) Do you give preference for patients came in with prior appointment or reporting time on any of the procedures like refraction. For me, it looks like we are one among the walkin customer. C) Do you give any preference for consulting the doctor to the patients making prior call and getting a time slot - be it reporting time or appointment. Or not having any preference and just one among the walkin patients. My parents had done cataract surgery for and was undergoing all recurring checkups. Cataract surgery and post surgery care was all like a cake walk. anything else, its a mess. Who ever planning to visit should have patience and time - after paying money. For PROs and Chaithanya management - my only request is to understand that time is valuable for everyone. Make systems more effective and try not to keep patients waiting longer unless that procedure demands that. Above review is based on my experieiand will change if the experience improves.

I visited this hospital yesterday. I took appointment one week ago. They said to me my appointment is between 10 & 10.30 am. For that, I reported hospital on 9.30 am. But they called me only 1.15 pm. I'm a neuro patient and my mother is 72 yr old and she take many medicines and I also. So my question to hospital management is why we take appointment. I saw many people who came with hospital staff and directly go to Dr's room without any time delay. So I humbly request other patient who has no influencer in this hospital spent one day for visit a Doctor

I finished my 6 week procedure with Chaithanya that included my consultations,test,laser procedure & follow up. The Covid Protocol was strict but quick & efficiently managed.Their system was so methodical & hence easy to follow. The staff & technicians too had been courteously following sanitation norms..Right from the reception to my Doctor’s office, the staff was orderly & professional.. In this age of chaos & a pandemic up in the air, this system is indeed the order of the day.. Safety...Courtesy...Businesslike

Great Experience Good Service Good Staff Bathroom is not clean. Should clean frequently

Yesterday I have visited M/S chaithanya eye hospital at Kesavadasapuram, TVM for my vision check-up after taking appointment from the hospital authorities. I am also a patient of PARKINSONISOM, DIABETIC and DISC COMPLAINT(LUMBAR SPONDILOSIS). Presently I cannot walk properly. When I reached hospital, they immediately arranged a wheel chair for me and all procedures has been completed immediately and send me back to home. In this regard my sincere thanks to those who have given me excellent support and help including my doctor Thomas George Sir, Sisters, Attenders and ministerial staff especially Sri Vishnu Sir and Tiju Sir during my stay with the hospital. Hospital authorities were provided good facilities against Covid19 including strict screening before entering the hospital. Thanking once again J RAVI KUMAR MRD NUMBER : 539679 TRIVANDRUM

One word: Avoid this hospital if at all possible. The hospital administration is worst than a govt medical College. There is no system in place for patient care. The waiting time hours and hours. You have to go through different sections to finally see the doctor which takes the whole day. Really pathetic.

The staff called the patients by their names and not the number. As a foreigner, this seemed very offsetting as we were basically the only ones remaining by the end of the day. The doctors are very skilled whereas the nurses or assistants are completely ridiculous. The waiting time is also very long as most people have mentioned.

I had visited Chaithanya last week for a general eye checkup . Was extremely delighted with the services and the way the covid situation is managed too . I found all the staff very friendly and courteous. The initial screening process was also flawless and went without any hiccups. Was very much satisfied with the doctor and the way things was explained too .

These guys gave me my eyes back. It's been over 15 years since I've had glasses. And finally I got rid of them by getting Lazik done at this amazing hospital. I loved the way my surgery was handled. The staff is very competent and knowledgeable. Chaithanya is well known for its Lazik treatment. I went for the version with Blade since I know I can trust the doctors here and since I don't have any Heath issues like diabetes, high BP etc. But yeah it's always recommended to do the bladeless one. Go for it if you have the money. Life without glasses is amazing and I'll always thank Chaithanya for making this happen.

Very pathetic service . A whole day we have to spend even if we take prior appointments to see doctors. I booked an appointment to visit the doctor by 10.30 n sat there till afteroon . Wat is the purpose of taking prior bookings. We have to wait with the other peoples . The whole day will be wasted if we take appointment at this hospital. Very rude behaviour of the staffs over there.!! Each floor they have a special reception counters n all them have almost same attitude over the customers.! If we want we have to wait that is wat they are telling.! They say that appointments r are reporting time n then we have to wait till they call us when they like.!

This is an institution which makes sure that every patient who comes in is given proper comprehensive treatment. They look at the disease as a whole and not just treat the immediate complaints . Obviously this takes time and patience.When you look at the big picture, you are well taken care of and you are sure that you are in good hands . When you go through all the concerned specialities and when you are looked at by expert doctors , it may take a little longer. Effort is definitely always taken to speed up the processes.

Problem cases brought from other eye hospitals have been treated and cured here, the experience is true....the best hospital. Excellent service... staff will satisfy you with good attitude..

No Patient car parking facility . They have a facility in the cellar, it is a very dangerous cellar parking that can damage your car. 2 floors below with very limited space and steep curve. Even an expert driving can go wrong. They have kept a notice that parking at owners risk and avoided their responsibility. They security will not allow you to use free parking on top even if slot is available.You should be really lucky if you park and escape without damaging your car. Suggestion do not opt for getting to this hospital with car. I heard they have a open parking nearby not used it so far.

Facilities are excellent and quality treatment as well. But the management needs to be better. Very long wait time even if we reach on time.20 mins for billing and then on top of it, another 1hr 15 mins wait for just to do refraction is too much. Its high time that the hospital should adopt token mechanism and bring some order in to the current process flow.

Had a terrible experience from Chaithanya today morning. Went to the hospital due to an irritation on my eyes. The doctor straight away prescribed to get scanning done. Did the scanning..they want me to do the surgery soon. The counciling team will never give to proper responses or correct informations. Very bad customer services. They never mind what your situation is whether you can take rest post surgery or not. They want money and will fire unless u can't get it done. Will give options and ask you to do any surgery.... Terrible doctor nd services...she is not like a doctor bt...like an arrogant hostel warden.

A highly sophisticated hospital with all contemporary medical amenities is Chaithanya Eye Hospital and Research Centre. The medical professionals have extensive experience in their respective fields, are devoted, and are extremely skilled. All of the staff members—technical, nursing, and office—are really compassionate and thoughtful. Also worth mentioning is their follow-up. The only drawback is a somewhat lengthy wait period, but it's worth it for the high calibre of care you receive. The hospital is really crowded right now because of this. As a patient, I feel confident and safe knowing that I am where I should be.

Never ever go to this hospital. Its not a hospital rather its a big optical shop. No covid protocols being followed. Taking appointments beforehand has no meaning. Unnecessarily, they will make you first sit outside building under overcrowded shed. Then, they will keep on allowing everyone inside building irrespective of appointments which will result in overcrowding of OPD waiting area. It will take at least 3 to 4 hours before you get to see a doctor. Doctor will provide a standing consultation of maximum 2 minutes. I went for my kid. First consultation with doctor was of 2 minutes where she said that my kid needs glasses and she will prescribe power after 2 days of dilation. She mentioned that eye exercises will not help. Second consultation was of 30 seconds where she said to go to optical shop at the ground floor to get the power prescription. This time she said to that my kid should wear spectacles for 2 months. Then she will review and prescribe exercises to correct the vision. Isn't it surprising? In first consultation, there was no possibility of vision getting improved with exercises. Second consultation that was a possibility. So the overall objective was to make us buy spectacles for around 4k and then after 2 months, possibility could arise of vision getting improved with exercises. Now, i asked them to provide me with the detailed reports. For that they need 7 days since i believe they need to make up and manipulate the reports. If still you want to go to this hospital, then better at least take some soap with you. Because, this hospital doesn't know that soap need to be used by humans after using washrooms. And you will need to use washroom since you have to wait at least 3 to 4 hours

Yesterday, I had visited Chaithanya hospital as part of my mother's cataract related tests. The entire experience right from admission to different tests to doctor consultation and counselling for surgery scheduling etc, were done in an extremely smooth manner. The staff extended immense hospitality and care as well as an eagerness to explain the details patiently. I would like to thank Vipin, Vishnu, Anagha and the various teams who helped us through the process. Thank you Chaithanya team for your very efficient services.

One of the best eye hospital in Trivandrum. Staffs and doctors are very friendly and professional. Highly recommended Thankyou for your service

Doctors are very well experienced. But the waiting time for consultation is horrible... If they ask you to come by 9,then you'll be called at 12 o clock...Been waiting here for 3 hours and of no use.....

Hospital provides best service. Tele consulatation also available which helps during this pandemic time.

I went to Chaithanya with my mom and really had a wonderful experience in this hospital. Staffs are so cooperative and doctors do detailed tests. I am really happy that I chose this hospital. Kudos to the entire Chaithanya hospital!!!!

I am impressed with the Refreshment trolly service- Tea, Coffee & Snacks. We travelled from long way from Kollam. We didn't carried the food, at the same time my mom has immediate consultation with doctor. So, This is really helpful for patients & bystanders who wait for hours at the hospital and get tired after reaching the hospital. Thanks for such services.

It was very nice to see their team and their dedication to make the entire process at ease for the patients as well as for those who contact them.🙏

Parking is underground. Barely 10 slots except for reserved doctor parking. That too very difficult to get there due to a sharp pointy curve in the slope. Every chance your vehicle could get damaged. Why can't they do something about it! Causing such inconvenience and risk! We wasted long time trying to take that curve and somehow managed to get out of there. NEVER PARK IN THEIR SO CALLED 'PARKING' if you have a bigger or longer car and you value it.

(Translated by Google) Very bad. It is better than others hospitals ... 😪😖 Those who come first will never come here again. The system here is so boring. 🤕😏😏 (Original) Very bad. It better than others hospitals... 😪😖 ആദ്യം ആയി വരുന്നവർ പിന്നെ ഒരിക്കലും ഇങ്ങോട്ട് വരില്ല ഈ ഞാനും. ഇത്രയും bore ആണ് ഇവിടത്തെ സിസ്‌റ്റം. 🤕😏😏

Very bad experience from reception staff and nurses and all staffs,horrible,plse dont go this hospital for eye problem,theirs aim only recovering cash from patient side,so all are rude

Everything from reception to discharge went like clockwork. Precise and efficient. One only wished that the long wait on the day prior to the surgery could be shortened by (1) telling the patients IN ADVANCE how many tests are to be done, what they are and how long each would take and (2) sequencing them in a time-saving manner. Here, one was sent from one machine/equipment to another, not knowing/having been told how many more would follow. Barring this, it was a pleasant experience. Everyone was professional and courteous.

27th April once again I went there with eleven months old baby. Dealing of doctor Resmi bhaskar and Doctor Rejina mohan PT were very good and also appreciating their patience. The issue is that my baby had been crying at second floor and also at third floor while waiting for consultation, due to irritations of dilation drops. After two hours of waiting we got chance to meet Doctor after the intervention of PRO. I forget her name. I just thinking about the floor managers, If they giving any priority to old aged patients and babies that is very appreciative one. Actually my baby suffered too much. I felt like a torture from the authorities of Chaithanya hospital. PRO lady assured a call back for my feedback after my discussion with her. Not yet received any calls. One more thing is that we can’t connect Chaithanya hospital through phone. This is a usual experience.

If i have an option to select 0 star i will give that one. One of the worst ever eye hospital. There are playing with patients life. I done a surgery on march 20th 2023. The operation is tottaly failed. The surgery is done at morning 10 clock and doctor never visit for any review check up until evening and also i have very pain in my eyes. At last at evening i discharged and i went to aravind eye hospital very next day. That doctor said to me if continue in chaithanya with this situation my eyes vain and cornea will be fully damaged and i lost my vision permenantly.. That same day done a surgery. If you have an option go and check with one more hospital before any kind of operation.any way chaithanya worst hospital. Only business

Worst experience... Thank you.

NABH accredited hospital for name sake. They don't follow safety and aseptic precautions while giving patient care especially the sisters. I was advised saline wash for foreign body removal, they charged 250 rs for same. But they use left over saline where the bottle was opened days before. .( Normal saline 500 ml bottle hardly costs 30 rs. ) Such a pathetic state of affairs.

So far good experience. Very well organized hospital. My mom did cataract surgery from there. Nice polite staffs. Canteen available. Parking is a bit problem due to lack of space. Thankyou 🙏🏻

Just see the reviews. I also agree, waiting time is more and unnecessarily made to wait. Reg parking, today i will go and give a feedback. But whatever it is, we see a template response to our reviews. Wonder any one reads whatever is written Update: Parking is there, but not for us mere mortals. Only for super VIPs, I parked in the road 300m away and walked

The staff was very good. They explained everything in detail. A point i must mention is that they do the procedure that is best suited for the patient. In our case thay could have easily got us to opt for the most expensive procedure but they chose the one which was best in result. That was almost half the cost of the latest procedure. Appreciate this.

Availability of expert eye doctors is the advantage of this hospital. But patient management can be improved a bit. But all staffs are well behaved. The main disadvantage of the hospital is time consumption. If you have a full day with you, then only go here.

No covid protocol is followed. Overcrowding everywhere. They will jam pack the lift. Another strategy: will not give back the balance amount and tell us to collect when we leave the hospital. After 3 -4 hours of waiting from one room to another with lot of push n pull we forget to ask them the money back. A very good strategy for making money unethical. Either provide the card facility in the second floor (we have to go to other floor to swip the card) or keep enough cash as change.

We highly recommend Chaithaniya Hospital  Kesavadasapuram, Outstanding Doctors and staff!! My wife needed an emergency surgery and there were no immediate dates available at a different hospital, but Dr Unni krishanan got involved and made necessary action and we are very grateful that scheduled surgery date is sooner. We also would like to thank Dr Gemini Isaac, she was very well mannered and professional, she explained everything to us and her expertise help us a lot thru this process and she made sure we get the best care possible and made us comfortable. We had a great experience here! You all have been a blessing.

Friendly staffs and quality assured service

One of the best eye hospitals in Trivandrum. Staffs and doctors are very friendly and professional. Thankyou for your service

One of the best eye hospital in triva drum. Visited for my Son's eye test ( who is under going treatment at RCC) . Excellant Doctors , very good staffs , very careing peoples . Thanks to all staffs and Doctor's .Special thanks to Mr.Vishnu Radhakrishnan sir.

Never go to this hospital.they cannot obey covid protocol.so many people are present at a time.all if them are around the age of above 60 years.....they violate all rules.the staffs are irresponsible and they cannot speed up the eye testing process.the management only need money.refraction section on the first floor are not call the people as the booking priority.they not keep any manners..for a better service I will opt this private hospital...but it is horrible.the government hospitals are far far better than this....

Out standing eye hospital.. Very well behaved doctors and staff. Very professional service. Thanks to Chaithanya Hospital for the brilliant service.

Very long waiting time. A complete day is lost just for a checkup. I don't know why the authority is not taking this issue very seriously. I had the same experience years back. No change in the waiting time and processes. Please take this seriously chaithanya eye hospital management.

Here every staffs are arrogant in nature.... From the security staff everybody doesn't like patients coming here..... Even the doctors doesn’t like to sit and look after patients.... Really bad experience.... Please don't opt this..... Go some other good eye hospital...

Very pathetic service. Making delay for every service including consultation, laboratory tests etc. I never experience a good environment from this hospital.

A third rate of hospital. Casualty doctors have no knowledge of the patient's condition. It can be said that there is no other hospital in Thiruvananthapuram with such uninformed doctors

The best hospital for Eye check-up. They've the best doctors for each eye problems. Gladly I took appointment earlier. I recommend everyone to take appointment before going to this hospital.

Poor service compared to previous visit which was 10 years back. Will never come here the service was really slow. Whole day sat and waited took more than 6 hrs for just a eye checkup. Will not recommend to anyone to come here ever.

Good. Quality, professional organization with good, patient friendly, processes and systems. Very supportive staff. Need to have better facility and system for food, both for patients as well as persons accompanying .

This is our experience every time we come for consultation. Called at least 6 hours in advance. So bottom-line reach 2 hrs late. They forget after dilatation of patient's eyes. If a couple visits them together, dispose both the cases together. There's no parking. Don't bother to come in your vehicle, book a cab.

A very professionally managed hospital by excellent and knowledgeable staffs who are really talented to support patients for their requirements.Wish to highlight Preetha, who did a fantastic job in assisting needs and providing Solutions with value and quality.

Good hospital Adequate facility Staffs should be more professional Came in for Cataract surgery the surgery takes less than an hour but pre surgery procedures and waiting time takes more than 3hours . Should be more professional in that .

Thankyou for your kind service .While I reached there with my son for his treatment ,service from the start to end seems very good and they had done all process smoothly

My visit to the hospital was a pleasant one. Staffs were so friendly and doctors know what they are doing. Another great thing that impressed me is, the hospital is fully computerised so there is no boring wait time.

Though a bit expensive, the staffs are well-mannered, caring and have quality doctors. The services are satisfying as well. Long waiting time. But, it is understandable. Be prepared for that.

One of the Best Eye Hodpital Chain in India. All machineries are modern & latest tech. Very friendly and Quality Doctors & Nurses.

Thanking all members of hospital ,that they showed during the treatment of my mother .It is Very happy to inform each and every section of hospital show gratitude to us. Thanking you

Very good experience...you can figure out any eye disorders there ...All in all facilities with such good service

Very poor staff......for license eye test they don't have a physician..so disappointed

Nice

Hospital is maintained excellently. I really appreciate all the doctors and staff for their commitment and professionalism.

Dedicated staff and good quality services

Should have read the reviews before sending my parents there. They reached hospital at 9.30 and left the place after 6. Elderly parents with extremely sick mother. Consultation and check up was for my mother to get fitness for her brain surgery. Not only that they made them wait that long, my dad had to request so much to get the reports the same day. Rude staff and very poor management

I came here at 9am, it took 45 minutes for processing and adding me as a patient. I just wanted to take an eye test for renewal of my driving license. By 10.30am all tesing was done and was asked to wait to see the doctor. its now 12.30pm and im still waiting to see the doctor. These guys just prefer patient who can pay more bill, if u are there for a surgery probably u will be treated as a VIP. As far as they are concerned since i had to pay rs 300 as the bill i am worth less. Very bad service. Please dont visit for normal cases.

Very poor service, doctors & staffs are not cooperative.

Looks overstaffed. The number of staff does not translate to the service efficiency offered to the customers.....

Well managed starting from helpdesk to final treatment.Great service!Very efficient and soft spoken staff.Very much organized.One of the best eye hospital.🙂👍

They make sure you wait till afternoon if u come in morning.. also they charge from patient apart from insurance amount, ie, if their maximum package for cataract is about 40 k... In which lens cost is about 5.5k ..Rest is chatges by them, like hospital charges, etc..Apart from this they again charge from patient for post opetIve and pre operative drops.. Other hospitals include these medicines ik n package. I hate how they make pol wait...Would seem like they make pol wait who come in morning to make sure they have lunch from their canteen. Not at all satisfied spending about 80 k for caract surgery for both eyes of my father.. doctors r good..But they are taking money in whatever way possible. The lens cost for both eyes is only 11k.. rest 70 k is taken by them and on top of that they additionally will charge(or ask to buy from pharmacy)for drops and eye patches etc also, which is pretty costly as well. Also the glasses and lens shops is doing good business as well, if u know what I mean. Just an advise: pls include medicines required in the package so that customer dont need to pay from hand if they have insurance coverage.