5/5 Prasanna S. 2 years ago on Google
Professionalism,
Communication,
Transparency,
and
Customer
Satisfaction.
This
is
my
first
international
travel
with
my
Wife.
Started
to
do
round
of
Research
on
the
Travel
Agencies
(close
to
11)
and
after
meeting
3
teams
in
person,
finally
went
with
Olivel
Tours.
Right
from
the
first
meet,
one
word
i
would
strongly
say
about
Olivel
Team
is
TRANSPARENCY.
They
are
pretty
much
open
about
their
rates,
services
and
suggested
few
fantastic
Resorts
in
Maldives
for
Best
Price
in
the
Market.
I
would
strongly
recommend
my
Friends
to
go
with
Olivel
Tours
for
their
TRANSPARENT
approach,
LOWEST
PRICE
for
each
Iternary
among
the
competitors.
Post
my
confirmation,
i
booked
flight
tickets
via
Chennai
-
Cochin
-
Male
and
return
via
Male
-
Bangalore
-
Chennai
and
then
i
paid
my
Initial
advance
or
i
would
rather
say
a
token
advance
because
it
was
not
even
a
reasonable
percentage
from
my
Iternary
(
which
was
the
least
among
the
competitors)
,
we
had
nearly
a
month
gap
for
my
travel.
Just
few
days
before
my
travel,
they
called
and
reminded
about
the
final
payment
(
the
travel
date
was
not
far
away
from
my
Final
payment
date
)
.
Post
my
final
payment
date,
with
most
Travel
agents
we
have
to
follow
up
once
we
paid
the
total
amount,
but
Mr.Sarath
and
everyone
from
Olivel
Tours
regularly
followed
up
regarding
the
Flight
details,
Documents
to
carry,
Web
Check-in
details,
Point
of
Contact
in
Maldives
airport
etc.
Also
a
point
to
note
here
is,
I
have
booked
Flight
tickets
on
my
own
as
i
had
card
offers,
but
still
the
Ticketing
team
guided
me
regarding
the
Travel
documents
and
also
provided
support
while
returning
from
Maldives
by
making
my
travel
documents
ready
and
sent
me
a
day
before
travel.
Mr.
Sarath
ensured
we
are
on
schedule
and
we
have
boarded
the
connecting
flights
correctly
by
regularly
checking
up
on
us
through
Whatsapp
/
Phone
Calls.
During
out
stay
also
he
called
us
regularly
and
checked
whether
we
are
comfortable
with
the
Stay,
Food
and
Services
provided
by
the
Resort.
The
resort
cancelled
few
honeymoon
freebies
due
to
Weather
issues
and
same
i
have
conveyed
to
Mr.Sarath
during
the
stay,
while
returning
from
the
Resort
we
a
given
a
wonderful
SURPRISE
at
the
resort
which
was
arranged
by
Mr.Sarath
and
team
as
he
ensured
we
left
the
Resort
in
a
positive
note
and
satisfied.
I
guess
no
other
Travel
agent
will
look
into
Client
Satisfaction
to
this
extent.
Thank
you
so
much
Sarath
sir,
Veena
madam
who
planned
and
shared
all
the
different
Iternary
as
per
my
customisation,
Yousuf
sir
from
Ticketing
team
for
getting
all
our
documents
ready
on
time.
100%
would
recommend
Olivel
Tours.
I
would
off
load
all
my
Travel
planning
to
Mr.Sarath
and
team
in
future
!!!
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