Since my purchase has not been scheduled for delivery yet, I writing this review based solely on my sales/purchase experience. We started out at the Algonquin Commons location. They only had one salesperson and several customers. When I finally was able to flag the salesperson down, he failed to take much interest in me or my questions. I think it was because we were interested in the lower end models. He quickly gravitated to another couple looking at higher priced models. We left. My son looked up some other locations and found one on our way to Woodfield Mall. We stopped there and were pleasantly greeted. Our salesperson gladly answered all our questions and concerns. After we decided to purchase, we relayed our experience at the other store earlier in day. He was able to set us up very nicely! We also wanted to purchase a used piece of equipment in addition to the new treadmill. He was able to work that out and it will be delivered at same time as treadmill. We are looking forward to having the delivery people setting up our new and used equipment. Thank you to our salesperson in Schaumburg!!!

I purchase a Matrix Rower 2 years ago and had problems with their display back light. This went on for a few months before the back light and display stopped working. It turns out that they have a bad design in the electronics and it kills the lithium Ion Battery, so the put a limited 1 year warranty on the battery, saying it's a wearable item. Yet the Schaumburg store told me it was covered under the 3 years warranty. DO NOT BUY FROM JONSON FITNESS & WELLNESS IF YOU EXPECT good & honest support without being misinformed by Jonson Fitness Sales People!!

I just purchased my second machine from here. Clearly I was happy enough enough the first time to buy again. This time I worked with Ken Hanmel and I don't think I've ever felt more valued as a customer. He found me the machine I wanted for a very fair price and set everything up for delivery and trade in of my old machine. It was super easy and he was incredibly polite and helpful. The delivery team was really nice and even shoveled my driveway! Granted that was because they had to use it but I didn't have to do it for them and so it was a nice perk when there was 9 inches of snow the night before! There was one hiccup in the process (because there's just how life goes sometimes) and it was resolved to my complete satisfaction. The machine came from a different store then the Schaumburg one and was missing a foot when it was delivered. The delivery guys made sure I was aware of it and instructed me on how to get it taken care of. I called Ken and he arranged to personally bring me a replacement part the same day. I expected to have to fight to get it taken care of or to have to drive there to get it and install it myself but instead I experienced literally the best customer service I could hope for. I cannot give a stronger recommendation for a company in literally every aspect: availability, price, costumer service and problem resolution. I'm very pleased.

Friendly staff, knowledgeable and competitive prices. Bought a squat rack, bar, plates and bench for my basement - commercial grade equipment that will last a lifetime.

Very knowledgeable staff but low pressure; took the time to show me different models so I could compare and contrast. Also, didn’t push me to buy the most expensive equipment.

Ken was very knowledgeable and assisted us in selecting the right treadmill for our needs.

Ken was super helpful! I didn’t know much about different treadmills and he helped me understand different brands and models. Will refer all friends with a need to Ken and Johnson Fitness & Wellness!

This is our second purchasae from Johnson Fitness but definitely our best experience. We worked with Ken Hammel and he was amazing! He spent so much time with us, was very patient and answered our million questions. I would highly recommend working with Ken if you're in the market for fitness equipment.

I had an Excellent experience at Johnson Fitness and Wellness Store in Schaumburg, Illinois. Ken was outstanding. I purchased a Recumbent bike on my first visit, thanks to Ken. Look no further, if you need any kind of athletic equipment.

Store manager Ken he Provided unimaginable services and let us to try different types of massage chairs. Finally decided to order one and two foot massagers. “ “Happy Black Friday”

I visited the Schaumburg store to test out one of the Horizon treadmills and the salesman was super great to work with and answered all my questions.

The manager at our location in Schaumberg, IL could not have been more informative and accommodating. He definitely exceeded our expectations and was a big part in us choosing to purchase our treadmill!

Purchase experience was great, Salesperson knowledgeable. Delivery and install yet to happen. More about that then.

I spoke with store manager Ken for options pertaining to my needs. I bought the Horizon T101. Good product just what I needed. Thanks Ken.

Excellent, kind, caring service. This is the second time I've purchased a piece of equipment from (Ken} Johnson Fitness. I've been pleased with the service and price both times.

Great experience buying a rower. Good price and delivery. Explained the differences between models. Knew stock and availability. Delivered in under a week. Will definitely shop here again.

Great experience. Ken was super helpful and accommodating and answered all our questions. We went in to look at massage chairs, tried a couple and bought the Jin 2.0. We don’t need any exercise equipment, but if we did, we'd come here first. Highly recommended! ++++++++++++++++++++++ An update to this review - Had the Jin 2.0 chair for a couple weeks now and it's wonderful! The remote takes a bit getting use to, but the chair functions are great. Six pre-programmed routines and pinpoint manual adjustment if desired. Before we bought, I saw lots of reviews on many different brands ( so many to choose from! ) and one complaint I saw a lot was the chair would start making noises after a week or two. None of that so far and it seems like a well built machine. The white glove delivery was worth it too - it comes in a box the size of a refrigerator, but the 2 person team had it in and set up in about 20 minutes. Well worth the money.

Service and responsiveness was superior. Focus on customer experience and quality is outstanding.

Heard about this from a friend, they mentioned "2nd Wind". Walked in and found out that chain was bought out by Johnson F&W. ■Parking is good. ■Got help from the great staff there, looked at what we needed with good explanation and enough detail. ■Treadmills, Exercise Bikes, Free weights...a lot of options and some discount prices. ■3 and 5 year warranty options on equipment.