My boyfriend and I came here to buy a grill for my dad for fathers day George was supper helpful and gave us so much advice on all the different grills. There was another employee too that helped us out a lot but unfortunately we didn’t get it his name. Really great customer service!

The Elgin location was extremely helpful! An associate got my item from the shelf, cut it to size, and loaded it on a cart. Great store as compared to carpentersville store.

Had to return some items. Stood there waiting for about seven minutes while the clerk had a conversation on the phone about a delivery. Then as she is finally working on my return she stops in the middle and starts a conversation with her boss about the delivery she just made me wait in line for. Asked her to finish with my return and talk to her boss after. Then she got snotty. Also sick of navigating around all the products in the aisles now.

We needed to rent a truck to move a couple of pieces of furniture. We went in and out in minutes with a nice truck. We brought it back within one hour, and the same guy checked us out in seconds... really seamless transaction. We'll come back for sure.

If they honored price match, it'd be 5 stars. Walmart had a milwaukee m18 xc5.0 resistant battery 2 pack online for 140. Home depot sells single batteries of the same make for 190. Would not price match me. Make it right, and it'll be 5 stars.

Well Home Depot its bad enough that your store is so poorly stocked that being a contractor I can never fill an order for a job and always have to go some where else to get everything I need. Tonight I went in your store in Carpentersville and the A/C was off in the whole store. Hot humid worst air quality of the year. Will never come back. Time for Menards.

Love that they are the ONLY ones selling small $5 Paint samples. I've checked other stores. Benjamine Moore, Pittsburgh Paint, Sherwin Williams. They only sell Quart samples! Thank you Home Depot. I will be back for more Paint Samples & Paint ; )

HORRIBLE customer service is an understatement! Drove for over an hour to rent a tool at the Carpentersville, IL location. It was placed on hold for me by sales associate Teresa. As I'm walking in I see the tool being driven off by someone else! After speaking with Teresa inside I was told I only had 30 mins to be in. If that's the case then tell people that when they call because I don't even live 30 minutes away! Yes, I tried reserving it online but it was only listed as available at 5 pm, which is why I called to see if I could come sooner. Then was told I cannot get compensation for my time wasted but could get the tool for a discount on my next trip. AS IF I'd even drive back over there to waste more of my time!!!! What a joke. Also spoke to manager Al and Claire, also no help with compensating my wasted day! Mind you I was wanting the towing auger to plant $5,000 worth of trees I bought from Home Depot! Perhaps I'll return those and buy from a place that is decent to their customers!