My 3 year stay here was pleasant and community is great however it all ruined because of one policy. The policy is sublease can’t be done if less than/close to 3 months of lease is pending and only option remains is lease break. If someone has more than 3 months of lease then they can easily sublease saving thousands of dollars however if not they need to pay thousands of dollars it seems. Management needs to review this predatory policy. Lease break fee needs to be waived if less than 3 months of lease is remaining OR sublease should be allowed.

I was in mallard lake for 4 years. At the time of moved in Management took more security deposit but when you moved out they never return money back. At the time of move in even you have mentioned all the existing carpet damage , cabinate/wall damage but when you move out management would bluff and charge you for all exiting damage and normal wear & tear. Be ware when you put your security deposit. If you see the past reviewes as well, Mallard has been doing this practice charging people more when they move out. even you have got old carpet but management will say ledger shows it was new one. very bad . probably i will go to small claim court for unfare charges.

Very unsafe apartments. Recently they started letting shady people without background checks reside in the community. My car was vandalized twice. Someone slashed my tires a few months ago and recently someone threw a bucket full of mud over my car. I complained to the management, but they did nothing. I eventually notified the police. Stay away from this place. It’s horrible !

It's a nice place to live. The agents are very helpful, they are always willing to help. :) A special thanks to Rachel for her commitment and important help with my sister's apartment.

I am a two time tenant here and stayed 3 years. Before this review, i had given 5 star for my last time stay but now i have to reduce it to 3. Like the first time i waited until my final account settlements are complete before writing this review. This community is not affordable anymore. The way they are handling the lease renewals and exuberant prices at the time of renewal left a real bad taste. When i moved for the second time here, i was charged an additional $100 compared to the previous tenant rent with the response of high inflation which was understandable. Then after 9 months the renewal offer was a steep $420 increase on the rent and this time there was just no explanation. I had spoken to the renewal department and they just increased the rent because others around them increased. It made me feel like they are taking advantage of folks with families and would agree to whatever the amount to avoid moving stuff from one place to another place. I verified in School District apartments where i was a previous resident before Mallard and they are charging around $1900(with inhouse laundry) while Mallard is charging like $2100-2300. They have my rental history and they know i am telling the truth. Mallard is not even part of school district and the apartment i received was very very basic. Nothing new and everything is old. From 2021 June to 2023 July they increased the rents $700-800 on average for these apartments, often charging additional amount to tenants for replacing the old appliances which they are supposed to do after years of usage. There was inflation but but $800 increase on rent in 2 years is way more. If i wanted i would have bargained further on the renewal rent but i felt it is not worth. Any rent decrease will be from the base amount of $2100s and if you need to cancel the lease you will be forced to pay the discounted rent for all months + lease breakage. In other communities when they give you concession on rent, that will be the final base rent amount on the lease. Overall if you are spending $2200-2300 for a 1970s apartment, you can buy a 1950-70s condo with zero down payment and call it as a fair investment. Dont forget this is not even a school district to spend more than half of your paycheck.

Mallard lake apartments are great. We moved here almost a year ago and the people in the office are great specially Rachel and Samantha. The place is clean and well maintained. Any request are done almost within 24 hours. We are in the first floor and kids noise jumping on the 2nd floor is annoying but I guess it's part of leaving in an apartment. Otherwise no complaints. Very safe area. Very large rooms comparing to others.

Mallard is very safe and friendly community. Service is excellent and all staffs are very helpful. Keep it up ! I am happy to renew for upcoming year as well..

This is a great place! All of the individuals at Mallard Lake Apts were super knowledgeable and very helpful with the whole process of getting a place for my friends. Not only were they encouraging to help them with the process their friendly attitude is what customer service is all about. The owners of this facility should be very proud of Rachel, Jacqueline, Samantha, in fact all their employees, they have GREAT CREW! Thanks guys!! I would highly recommend Mallard Lake Apartments. I give them ********** TEN STARS! Maria Vega J. Starr Distribution, Wheeling, IL 60090