1/5 Farrar K. 11 months ago on Google
I
have
always
enjoyed
my
service
here
until
today
.
We
arrived
at
1:45
and
were
seated,
we
were
warned
the
kitchen
would
be
closing
soon
so
we
didn’t
mind
ordering
fast
.
I
ordered
an
Italian
Sandwich
and
was
asked
what
side
o
wanted.
I
asked
what
sides
were
available
with
my
meal.
I
was
told
fry’s
,
chips
or
a
half
salad.
I
ordered
the
half
Brussels
salad.
My
coworker
ordered
spaghetti
and
meatballs
and
a
half
salad.
First
problem
her
salad
never
came
but
her
spaghetti
did.
I
sat
there
with
a
glass
of
water
while
she
ate
for
10-15
min
with
nothing.
My
server
sensed
my
frustration
and
came
back
to
say
there
was
a
party
of
6
there
and
my
food
was
taking
longer.
Keep
in
mind
there
were
only
3
tables
of
people
there
and
1
had
there
food
already
so
just
2
tables
to
serve.
I
told
my
waiter
after
I
still
had
no
food
that
if
he
could
box
it
I
needed
to
get
back
to
work
please.
Finally
my
food
came
and
I
was
charged
4$
for
my
side
that
supposedly
came
with
my
meal.
I
did
ask
why
I
was
charged
for
my
side
when
I
was
told
to
select
one
with
my
meal.
My
sever
was
nice
,
this
was
all
out
of
his
hands.
He
went
up
to
whom
I
assume
was
the
manager
and
starting
discussions.
I
walked
up
with
my
card
to
pay
as
I
needed
to
get
back
to
work
.
I
asked
if
I
was
being
charged
for
my
side
then
I
would
Like
the
side
that
came
with
my
meal.
The
manager
was
very
nonchalant
and
sarcastic
in
response.
Never
did
he
recognize
a
delay
in
even
receiving
our
food
nor
did
he
try
to
remedy
the
problem
other
than
making
me
feel
like
an
idiot
and
belittled
me
.
I
told
him
I
knew
how
to
fix
the
problem
,
I
hand
him
my
to
go
bag
and
left.
On
my
way
out
he
was
a
sarcastic
,
smart
mouth
and
my
employee
observed
his
negative
demeanor
behind
my
back.
As
management
his
customer
service
skills
are
truly
lacking
and
if
he
were
my
employee
he
would
be
counseled
on
problem
solving
and
the
importance
of
keeping
a
positive
attitude.
He
is
definitely
not
good
for
morale
and
puts
his
servers
in
awkward
,
uncomfortable
situations.
This
was
unnerving
as
to
the
lack
of
concern
of
us
receiving
food
much
less
understanding
the
bill.
I’m
so
disappointed,
I
have
loved
this
establishment
but
his
behavior
and
embarrassment
make
my
office
doubt
to
ever
come
back
as
long
as
he’s
employed
here.
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