Absolutely disgraceful. Patients waiting over 5 hours to get seen. If you want to stay in pain and waste your night in the waiting area feel free to come to this place. The administration clerk are absolutely rude and have no empathy for human life. They are to busy chit chatting away and ignoring patients waiting to get checked in or ask a question. When you finally get to talk to the administration clerk they give you attitude and are rude it’s like they got angry because you interrupted there conversation. Absolutely disgusting of a place and people. The staff are so unprofessional. 4 people have come before us got seen. 2 of them who got seen and left. When asked how long after 4 hours of waiting they told us they can’t say. The most unprofessional hospital I have ever attended.

Hospital is located at a convenient location. Carpark is easily access through Gordon Street. Their hourly park rate is by far less expensive comparing to the Royal Women Hospital. If you are there for a quick drop off. First half a hour is free. Average hospital but it will be nice if the government spend some money here for a renovation. Not far from highpoint shopping centre.

I presented to ED at 3 am after experiencing a sharp pain to my back/ flank associated with vomiting. I checked in with the triage nurse who was quite rude as I was explaining my symptoms. When I said I think it might be a kidney stone the triage nurse rolled her eyes and said no it wouldn’t be your kidneys and put it down to muscular pain even as I denied that was what it felt like. The triage nurse kept emphasising that a doctor wouldn’t be able to see me for four hours, and it felt like she was wanting me to go home. I was fine with waiting as long as I was able to see a doctor. The administration clerk was just as rude as her colleague as she took down my details. She also took my Medicare card with a piece of tissue as I passed it to her. I hope she sanitises her hands after patient contact as a tissue provides little protection from bacteria/ viruses. I shared the waiting room with one other patient who was anxious while waiting to see a doctor. He had a dental abscess with facial swelling and bleeding. When he approached the desk to ask a question and give an update on his condition, the triage nurse was rude and said he ‘just needed to see his dentist’ and that they didn’t have dental services in the hospital. She showed no concern for his pain and gave little reassurance while he waited in distress. When another patient walked in; who was of Caucasian decent, I felt that the nurse talked to her in a more respectful manner and showed more empathy towards her. When I saw the ED doctor he was just as concerned as I was that it could be a kidney stone and sent me off for a blood test and a CT scan. The CT scan did in fact show a large kidney stone in my ureter causing hydronephrosis. The doctors I spoke to had fantastic bedside manners and listened to all my concerns. My discharge summary included my triage presentation. The nurse had wrote: back pain ‘feels muscular’, which was fictitious as my exact words were ‘I don't believe it is muscular’. I believe this incident highlights a risk to future patients who may be triaged inappropriately if their presenting problem is fabricated. I also believe that a person who cannot show respect, compassion and empathy, while caring for a patient, should reflect on why they are working in the healthcare field. Update: My GP referred me to the Royal Melbourne Hospital after being discharged from Footscray. I had my stones removed and a stent inserted. Being only one of two major trauma hospitals in Victoria, RMH is a very busy hospital, however the level of care from every staff member was consistent and I felt safe and well cared for. Western Health should aspire to deliver the same level of care for the residence of the West, instead of having GPs bypass their hospitals so that patients receive adequate care.

I was recently admitted here. I must say the ER nurses and two of my nurses in the ward including a male nurse and a trainee who is pregnant took great care of me but after their shifts, the rest of the nurses were horrifying. I was hoping to get out of the hospital fast because I was getting scared at the doctors and staff there. They did several mistakes while I was admitted, poking the wrong needles several times and cutting themselves which meant they needed more blood from me. Especially the doctors, were terrifying. One of the doctors tripped over the IV in my hand, blood was pouring out everywhere and the nurse or doctor laughed at the situation. I was crying.. after they left. I wish I could speak but couldn't speak much because I was in pain, a lot of medication and no food for the whole day, I never saw those doctors again. PTSD from this whole situation. Then a few days later I had a nurse throw out my dinner without asking me while I met my family downstairs because of their 2 visitors policy. I'm scared to go to the hospital. I applaud the doctors for making my Halloween the most realistic yet! 🎃

I attended Footscray Hospital via ambulance with my grandmother who does not speak English and was terrified of attending the hospital after a prior horrific experience at Sunshine hospital. I insisted that the paramedics bring her here instead as she was more comfortable. I convinced her to come by assuring her that I would remain with her the entire time. As the paramedics brought her through the back entrance, I was allowed to stay with her. While waiting for a bed in the treatment area, I excused myself to attend the bathroom in the waiting area. I let the clerk know on the way out that I would return and she acknowledged my comment. As I tried to re-enter the treatment area, the same clerk (Robyn) would not allow me through, stating that I was not allowed to be with her until she was assigned a bed (which could be hours). I explained that she does not speak English and that I was her interpreter. I also explained that she was experiencing a lot of anxiety about being at the hospital and did not want to be left alone. Robyn was not phased. She refused me entry to the treatment area with a very nasty attitude. This caused major anxiety for both myself and my grandmother, who was admitted due to heart palpitations and did not need the added stress caused by the actions of this clerk. I am appalled and disgusted. I have attended Western Health hospitals on various occasions with family members and have never before been refused entry as a visitor. I was even allowed to remain with my grandmother when we came in via ambulance during peak Covid in 2021. Absolutely no regard for patients/families health and comfort.

i was yelled at by doctor because i was unable talk properly and didnt have issue investigated at all and sent home with paracetamol. triage lied about my admission details. nurses were lovely however. i wouldnt trust this hospital with my life. i feel like if i was stabbed they would tell me i had the flu and that it was entirely my own fault. would give it 0 stars if i could. every experience ive had here has been awful.

My father got there by ambulance on Wednesday morning with the fever, pain in back, temperature he was waiting for hours until Doctor saw him , he gave him panadaine forte only and next morning he passed away from sepsis , they didn’t even figure out he had IT until last minutes i arrived to Hospital half an hour later he died , my mum and brother didn’t have a chance to see him they where late . Very bad Hospital , i would say the worse one in Melbourne

I asked the Ambulance to take me to this hospital only because of its proximity. 4 hours wait for the so called 'Triage' in the corridors. The Ambos were excellent. They had to wait for 4 hours and we are told that there are shortages of Ambulances! In any event, 1 night on monitors in 'Emergency' and was told I would be admitted to the hospital for 1 night. This turned out to be six nights and the GEM (General Medicine) was conducting all sorts of tests with no answers as to why I was being held. It would appear this department has no patients in the hospital and whoever is unlucky to be under their supervision gets this sort of treatment. I guess this department has to be seen to use these services. Sloppy Doctors! They don't even turnup for their daily rounds. There are a lot of deserving people who are waiting for a bed and this hospital does not really care. Damian

This is my first time coming to the hospital. Comparing to royal, northern, sunshine hospital this is the first time I have been taken in so fast. It was so quick that I didn’t had to wait at all. Probably because it is a Monday morning that it’s not crowded at all. Staff are excellent, friendly and kind. Just waiting for treatment. Hopefully everything goes well.

I would like to share my experience about this hospital,I broke my Tibia & Fibula bone on 21st May 2022,Where I was so worried & thought I may not able to walk again but here Orthopaedic Doctors Daniel Sydenham & Shaun they helped me to walk again in my life,I really don't Know other doctors names but I am thankful to all the Surgeon's & Doctors who had been Involved in my Surgery.I would also appreciate all the Nurses & Canteen Staff where everyone was so polite when I was admitted in the hospital. I also want to mention Gordon, Graduate Nurse Where he was so helpful to me in assisting for my basic needs & monitoring medication as he was on Daytimes most of the time & even all other Nurses but sorry to say as I can't remember all other Nurses names but I am very thankful to all Staff's& Nurses Once again. I even like to mention about Williamstown Hospital as well, As after my Surgery I was shifted to Williamstown Hospital & I would appreciate here all the Staff's,Nurses & Physiotherapy as everyone helped me in recovering my Injury.I remember one Registered Nurse Catherine who use to work in Night Shift was so helpful for my all basic needs & medication,Once again I am thankful for all Doctor's,Surgeon's,Nurse's & all Staff Members for my recovery during this Pandemic Period. I got more oncoming appointments for my routine checks but as for now everything is going in right direction, In Conclusion I would say as a Patient we must be Co-operative & Polite so that would really help the Doctors & Staff members to look after anyone.

I was admitted to Footscray Hospital on Wednesday the 12/01/22 , after seeking medical advice from my local GP at the circle surgery at Altona, after suffering and presenting with chest pain. The care and advice I received at the Circle surgery was second to none before being transferred to the Footscray hospital by ambulance, for further observation and tests. I can’t believe how quickly I was transferred to Footscray hospital with the professional care I received from the ambulance officers that looked after me, once admitted to hospital . I was treated with care and respect from all the doctors and nurses dedicated in helping me and with that I’m very grateful as at the moment all medical staff are doing the best they can under the current circumstances, Thank you to all the medical team who took care of me and I’m grateful for a good outcome .

I hope this post will serve the management at Western Hospital (Footscray) first and foremost as a constructive criticism. My mother had to go to Footscray emergency department on Sunday the 15th November with chest pain and back pain. After many hours waiting, she was finally seen and they scanned her heart which is all good. They let her go on the same night telling her to continue using her existing medication and gave her medicine to prevent nausea and vomiting even though she didn't say that she feels like vomiting. My mother situation has gone worse the following day. Now it's tummy pain on the top of chest and back pain. She visited her local doctor in which her doctor seemed upset that Footscray hospital let my mother go even though she was in pain. My mother checked in to Royal hospital, they have done all of the medical analyses and figured that she has stones and infection in her gallbladder. My mother was given an antibiotic and almost immediately all of her pains such as chest, back and tummy pain is gone. My mother will have her gallbladder removed by Royal Melbourne hospital. A very proactive approach to prevent the same symptoms to come back again. I hope no patient will go through such unpleasant experience at Footscray hospital. If they are overloaded, prefer to send patients to other hospital rather than quick diagnosis that may not help much.

Went to the emergency room last night had to wait for six hours and still they say a "little while yet". What does emergency mean if you have to wait for 6 hrs. You better of go to your GP than die waiting here. Staff couldn't care less and more interested in chatting to each other and playing on Thier phones. This hospital is an absolute waste of tax payers money.

Was admitted last week with suspected kidney stones. Staff refused to do any scans or provide a reason why they wouldn't do them. More than a week later and I'm finally being seen by a proper hospital and have been admitted for surgery. Comparison scans would have helped speed this process up even if Footscray didn't want to do surgery. Would never recommend anyone to go to this hospital

I was in here last week as I have anaphylaxis and had eaten peanut. The reception staff were very dismissive and when I burst into tears they said "you're fine, just breathe", which was very hard to do as I had just eaten a peanut. Waited for half an hour until I told them my breathing is getting harder and a doctor and nurse saw me. They were lovely! But the reception definitely could have been more compassionate.

To the “security” staff for the Gordon Street entrance rostered on Tuesday 8pm 21st Dec 2021 and the following Wednesday 22nd Dec 6am. It appears you were hired to complete one job - check name and tell us where to go. Wed night staff: You did not check to see if patient was there (you sent us away to ER without checking list) and when we returned after ER had no records, you said “My shift has finished, I need to catch my train home now, come back tomorrow”. Next day my husband arrived 6am and was met with the same lackluster apathy from a different staff member from “security”.

Awful medical service. I went there at 2 am this morning with terrible pain in one of my eye and received no treatment for 5 hours. Then asked for a rough estimate of the time they want to see me and was told maybe another few hours :( there was barely 2 more patients at the same time. So I left the hospital and they charged me $550 for no service ( will definitely apply for refund but was told I still need to pay $80 for triage service which in my case was a mask they offered me. nothing else)… The triage nurse and staff don’t care about the patients’ situation at all.

I can count on one hand the nurses that I thought were effective practitioners, compassionate and had empathy. This comment does not refer to these nurses. This hospital is the worst. No communication with family. Denied my mother water when she asked for it (this was resolved by the doc). I could go on with numerous stories...but...

I've had very negative experiences here. I never imagined that I would be giving Footscray Hospital 5 stars. However, the staff in the Coronary Care Unit are the entire reason for these stars. My beloved aunty passed away here very recently and the doctors and nurses of the CCU could not have been more caring. HUGE THANK YOU!

Spent 5 hours in the ED and had to plead to be seen. Doc then came and spent 3 min with me before telling me they wouldn't fix my issue and to book an appointment with a GP. I realise there were more urgent matters than mine but surely they could do better.

I was taken to emergency here yesterday and the staff were amazing, as overworked as they were due to a covid overload i watched them work with amazing teamwork even under great pressure ..

Definitely the waiting hours are just no for human beings, it took me 12 hours to get attended by a doctor after the triage. Once you get see by doctor everything gets better, they gave me a bed and the exams i needed. But think it twice before coming, you must wait for several hours. You better go to other place if you are suffering serious pain because it doesn't matter how much pain you're in, they will no give you priority.

Went into emergency with pain in my lower abdomen. Was triaged through quickly, got ct scan and went straight into surgery as my condition was life threatening. Spent 6 days in the hospital being cared for by the most amazing staff. Thank you to all who treated me and cared for me 🙏 You saved my life, and I will forever be truly grateful ❤️

We flew in from Tasmania for my husband to have surgery and at every step of the way, the staff were courteous, informative, friendly and very helpful. We cannot fault the hospital for the level of care provided . THe food in the Cafeterias is also worth trying if you are from elsewhere and the coffee is good.

The best hospital I’ve been too in my life. Very caring Nurses that make sure your comfortable and do thorough tests. Only one nurse noticed my Lupus Sle rash on my face 👏🏼 nobody ever notices only think I’m flushed 😂

Emergency staff were great. Just concerning when you pass important information. Like my mum needs a frame to walk she can't walk unaided. When she is sent to a ward and discharged. She was constantly asked can you walk to the bed? Can you walk to the car? My mums English is not the best. She has old age dementia. Lucky they allow 1 person to be with the elderly. Otherwise I guarantee I will be receiving a call that she accidentally fell. Not good enough. Thanks again to the Emergency staff especially Maria and the nurse who was handing over to Maria. Sorry I forgot yr name.

I'm sure the doctor nurse do a good job at treating patients . but my dealings with them I found the staff at admission rude, unhelpful and quite arrogant. some of the staff are not very friendly, in fact quite abrupt, this needs to change!! wait times are also ridiculously long. Overall an unfriendly environment. Being professional, polite and courteous to others is also not too much to ask.

Went to a gp who referred me here for a deep abscess to be drained, waited for about 8 hours before they finally tell me surgery is scheduled for the following day, but only after you mention leaving for a different hospital shortly.. Before telling me this the nurses just blatantly lie and tell you it will be tonight. No communication, no respect, just a shambles.

This review is no way directed at our Doctors and Nurses. I would like to point out the operations of security is extremely poor. For starters the tubby guy Evan, I wouldn’t trust he even knows how to tie his shoe laces let alone run any subject in hand. Can confirm his lack of education just by his mannerism and communication skills. Tip for you Tubby, go back to special school and learn how to turn a stove off first before pretending to run security. Now for the State Guard Security subcontracted by Western Health (Yes you may have recognised them getting beaten up by little kids at your son or daughters school formal) Specifically the looser working on the 11th Jan 5.30pm - 7:30pm. Word of advise, the S in security DOES NOT stand for Superman. I hope you will never need to learn that lesson the hard way.

I'm in the fast track waiting area and have been left here with no attention for quite some time. The female doctor is criticising other patients and I can clearer hear her unprofessionalism. I also overheard a female talking about 'doing a dodgy'. Hardly a welcoming environment. While hospitals are busy, this is an excuse and it looks like amateur hour to me.

Absolute disgrace. The staff here are useless. Avoid if you actually need to see a doctor, best you'll get at the Footscray hospital is a seat in a dull waiting room waiting for a call up that's not coming.

All the staff (from reception/front desk, nurses, to anaesthetist) were just so lovely and took such good care of my 67yo Mum. It was her first procedure requiring anaesthetic so it was a big deal for her (and me!). Thank you so much! We highly recommend them. I also had a procedure done back in 2016, which went all also.

I recently visited the emergency department and the nurses were amazing! One nurse in particular who took care of my brother (who has an intellectual disability) was so compassionate and understanding of his needs, which made his first ED experience not so frighting, as he was in a heightened state already. I’m very grateful to have had her as his nurse! Thank you ☺️

I took my friend to outpatient - reception to check in. I waited 14 minutes in-front of reception - there was 6 receptionist working- they were busy talking to each other. One of them was calling the patients. Took receptionists another 5 minutes to check us in - all these could be done much faster. Technology and fund is here. No proper management. .

Let’s the new hospital hope it’s better than our current hospital because our current one is shortly getting sued leaving a patient with untreated concussion, bleeding internally for months into his lower abdomen and an incompetent ED whom failed in basic fundamental procedures for a head strike and ent surgery. With possible CSF, vertigo, double vision, balance issues. Then the incompetent ENT who did nothing leaving a individual with post concussion syndrome is totally bloody unacceptable. 3 years on still fighting! So they at WHS are going to be paying very very dearly for their neglect, arrogance of which has changed every aspect of the individual’s life and future circumstances! Yet outpatient and management do nothing! I’m coming for you WHS Footscray Hospital you destroyed my life as an active individual, as father and my ability to work or function as I did, leaving my neck, skull leaking fluid into my drums, neck…vertigo, dizziness, nausea and skull mastoids sticking out of my skull with pressure with fluid causing vision loss and double vision!!! I’m coming for you WHS Management and your ED and ENT department. I have warned you for over 2.5 years if you didn’t treat the issues!!!

A friend was hospitalised with massively infected diabetic leg ulcers and they sent him home without cleaning or dressing any of his infected wounds, they just gave him a script for antibiotics and wheeled him to the carpark where no one was going to meet him and then went back inside (he was unable to walk or stand up). A week later he had bleeding in his kidney and was admitted to the hospital for an embolism. One of the worst hospitals un the state next to sunshine hospital. Heavily understaffed and what staff they do have are rude, they show no empathy, and treat patients like a burden and many are not fully trained for the departments they work in.

Day surgery Staff were caring amazing and compassionate. Made me feel welcome and at ease. Nurses Dr and reception were all amazing. On arrival a lovely volunteer showed us the way to admissions as I was lost. Happy with my overall experience Thank you Sunshine Day surgery 🤍

Friendly, respecting staff. Helpful and professional health delivery and procedure.

This is more likely the set of a soap then a real qualified hospital. The nurses and admin staff were great though. The first doctor, a baby doctor, was totally incompetent. She kept um-ing and ah-ing trailing off and staring unblinkingly at me. She kept forgetting her questions and even announcing that she forgot what she was meant to ask me. Then she'd be like "oh yeah! I remember!" And it would be the most basic question. I had asked her something and she said she had to ask her boss. Eventually her boss arrived. She was testing for signs of burst appendix (pain thats more severe after you stop pressing than when you are) but my pain was when I would move, not from pressure. Once I didn't appear to have that, she completely dismissed my pain as 'normal discomfort' and didn't get the ultrasound or the other test my GP had specifically sent me there for. She clearly didn't value any of what I had said to her and was not prepared to spend any more time investigating. I felt completely unheard and wish I'd gone to a better hospital instead of wasting my energy and sick leave on one that doesn't care about its patients. If someone can't sit up unassisted, if they start crying when they have to move and can barely walk on their own - it's not normal pain. You're just overworked and don't care. But your job is to care.

The staff is good but the doctors are really unprofessional and the guy at the reception. I had a surgery done two weeks ago to take the stone out they couldn’t take the stone out and while putting the stent in urinary pipe they caused a damage to my urine pipe and i was start bleeding after the surgery and they sent me home. The next day I couldn’t pass out the urine and blood was coming out with clots in there and i went to emergency they put the catheter in which is a urine pipe to pass out the urine and its been nearly two weeks my urine is still red. How come they caused a big damage to me and no answers from the doctors. They just saying that you had a trauma thats why it’s bleeding and it’s normal for them but it shouldn’t be bleeding for more than a week. Just oral answers which is not satisfactory for me now i m trying to book an appointment to remove the catheter out but the receptionist is putting me on hold every time and then just hang off . Totally unprofessional ???

After around 10 visits to see around 8 different wars and doctors I can say that standards are really mixed between individual doctors and wards. I found consistency between the nursing and admin staff which is a very high standard. I wouldn’t give this Hospital a blanket recommendation but it can be good, but just be aware that things do vary at every professional health care provider.

1. Nurses don't know how to put on bandages, she was trying to put on a bandage without taking off the wrapping😂😂😂. Funny thing is...she blamed the bandage for not being sticky. we put our own bandage on ourselves. 2. The attitude of the nurses was completely careless and it seemed like they were only here for the money. 3. The wait is wayyy too long, it took them over 4 hours to put on a bandage, send the doctor and give me a simple referral letter. 4. I was extremely hungry because of the 4 hours of waiting from 3pm to 7:12pm and we asked them for some food or snacks and they didn't offer anything at all

Was referred to the emergency department by a GP. The doctors were really nice but the nurses chose to make beds next to me instead of taking my IV out, as requested by the doctor, so that I could go home. Forced me to sit and wait for 2hrs while they fluffed sheets in a near empty ED. Bizarre behaviour that you wouldn't expect from healthcare professionals. No longer feel good about or trust nurses. Would avoid this hospital if possible.

I'd like to thank the amazing drs and nurses who took such good care of me during my recent stay. I can't speak highly enough. Thank you, Athena Bradbury.

Disgustingly low quality of care.

Absaloutly pathetic 5 hour wait and still waiting nothing has and ever will change with emergency here 3 yr old daughter freezing with no blanket nor any attention from them absaloutly disgusting

Worst service as it says emergency ward but has to wait for 3 hours. Seriously??????? People come to emergency to get quick treatment .feel their pain guys .Thanks

.MRI scanner too noisy It was 45 min scanning for brain and Spain Noise level is above to tolerance limit Do research to reduce magnetic resonance noise if you cannot purchase latest scanner You can also research with Philip Holland or Cannon japan

Horrible experience... even with very few people to attend they take their sweet time... it was a 4 hrs + wait... whats the point of having an emergency department if you cant be attended no one comes to just wait around n waste their time ... its an emergency!!!

Nurse Sophie was so great to me and truly looked after my well being. Thank you so much.

We came in tonight due to my partner having a allergeic reaction. The team leader that was on shift that night was outstanding aswel as the nurse that was at the counter. Thankyou!

This place is a disaster, I waited in the ER for 4 hrs while I was bleeding.

A few weeks ago I was at this hospital. When checking myself in, the receptionist’s weren’t all that polite.. they didn’t ask for my name or circumstance, just told me to sit and wait. Obviously I don’t know what’s going on behind closed doors, they could’ve been dealing with a lot that day. After my sister explained the urgency, I was approached by a nurse with the most calming demeanour. She was so understanding, patient and caring. It didn’t take long to be admitted, then the process was very smooth and efficient. The doctor I had was amazing, checking on me every spare moment he had and making sure I was well looked after. All the nurses who monitored me over night were nothing short of wonderful also! This was my first hospital visit in Australia, and I couldn’t of asked for better people to help in my time of need. Thank you!

was the first visit and the worst receptionist ever... i was looking for emergency but the old ladys (receptionists) kept talking in front of me even they saw me... am i gost to you? Why no one train them the basic customer service?? the lady from cafe was much better attitude and kind than them.

It is such an awful experience at Western Health Services, especially with admin and invoice services. It is supposed that they need to be supportive when dealing with customers during this pandemic. However, they are not as they may be busy with something else. No guidelines, no email, no phone call, no support, nothing ... I have to call them to ask what they want and even after the call. The issue is still not be resolved...

Admin and security staff were great, however the radiographers made me wait 50mins for the first appointment of the day. My recommendation to Western health is don't allow appointments if you don't plan to stick to them anyway.

The only positive I've encountered at any western health hospital over the last 4 years, were the reception and admin staff, who I've always found to be both polite and helpful. Unfortunately my experiences with both the emergency and outpatient departments have been really dissapointing. I began attending western health after moving into the area 4.5 years ago. Prior to this, I was attending a different hospital and different specicialists. Before attending the hospital, I obtained my medical files from my previous drs to show what conditions I was diagnosed with, what my treatment plan was, and what issues were currently being looked into further. Unfortunately, on the occasions I attended emergency and outpatient departments due to my health issues, my health documents and myself were dismissed, (despite having some of my conditions for over a decade) and I experienced repeated gaslighting from both drs and nurses. As with any public hospital, you don't expect to see the same Dr every time. what I didn't expect was when seeing a new Dr, they wouldn't continue from the previous appts notes/tests but would instead restart the diagnostic process - on conditions that had previously been confirmed.this resulted in medication being stopped ( causing my conditions to flare) gaps in treatment, excessive pain and mobility issues, an overall decline in my health and eventually a loss of employment which lasted nearly 2.5 years. If your a younger disabled person, someone with chronic health issues, or both - I would honestly recommend moving to a suburb that falls under a different hospital jurisdiction before I recommended western health

We went through emergency department 16th/03 7pm to admit my handicapped husband, he waited until 3.30am the following morning to be admitted for a serious foot infection, finally when admitted they put a 90year old alzheimers patient in the room with him that would moan day & night. Do they not realise you need good sleep to heal ?? This was definitely a contributing factor to his foot infection getting worse though they would not admit it, they blame lack of government funding for bed & staff shortages. It is absolutely horrific, good luck if you end up there.

I visited the Emergency Department for two short stays recently. I found the staff to be very helpful. The Nurses and Doctors were wonderful and kept me up to date at all times. I could not have been more impressed with the treatment I received. Thankful to have this Hospital close to my home.

Worst incompetent hospital especially their ENT & ED not following procedures and testing for concussion in 2019, ENT comments no one’s head is symmetrical, mean while lost of vision, vertigo, orbital and mastoid bone fluid has put so much pressure on my skull. Fighting with fundamental basic rights in treatment and surgery. Yet it’s now confirmed by another “professional hospital and surgeon” that indeed their is a serious issue and surgery should have been done years ago. Meanwhile I’ve lost thousands upon thousands of dollars income and quality of daily life since the ENT and ED failed in professional medical treatment, procedures for a head strike and concussion. Absolutely disgusting, unprofessional. Since when do patient's have too beg for a so called ED and ENT do actually do their procedures and jobs. Instead leaving an individual with a swollen skull, excessive fluid and bone pressure, vision loss, vertigo, dizziness and nausea, yet alone possibly CSF! Yet alone after my injury I had a sub-cranial bleed and bled internally for 5 months, then had to beg to show GP email the image of the blood exited my body! This was at least 5 months prior to covid arriving so there’s no excuses! So if you want treatment go to a real hospital like the Alfred, anywhere but West Footscray!

Waiting in pain for 6 hours is not fun at the emergency department. I’m not blame the doctors and nurses . The government is to blame. Victoria turn to be third world country health system. Don’t come here if you want to die in pain

Great service friendly staff and followed up an emergency appropriately unlike another public hospital in the South east

The staff were wonderful!

Really won't help you unless your a junkie having a od

Hospital's Long Wait! I am writing this review to express my profound disappointment in the service and overall patient experience we encountered at your hospital. I cannot stress enough how utterly unpleasant and exasperating the situation was for both the patient and accompanying family members. We were instructed to arrive at 8:00 a.m., and we followed these directions diligently, understanding the importance of promptness in healthcare. However, what we expected to be a display of efficiency and respect for our time turned out to be an absolute debacle. We were left waiting for hours with no substantial update on what was causing the delay or when it would be resolved. My particular complaint relates to the treatment of an elderly patient, whose comfort and health were largely disregarded during this ordeal. This person, already anxious and in discomfort, was made to wait for an inordinately long time without any consideration for their wellbeing. Not only was this experience physically uncomfortable, it was also emotionally distressing. In a healthcare setting, it's paramount to communicate effectively with patients and their families. Keeping us informed about possible delays or changes to our schedule would have been appreciated and would have lessened the distress significantly. Instead, we were left in the dark, adding unnecessary tension and anxiety to an already stressful situation. Moreover, the seeming indifference of the hospital staff was both disheartening and alarming. In an industry built on empathy and patient care, we were met with an apathetic approach that belied the very essence of these principles. While I understand that healthcare professionals are under significant pressure and deal with a myriad of responsibilities, the lack of basic courtesy and communication we experienced cannot be justified. In closing, our experience at your hospital was less than satisfactory. It's extremely important that medical institutions recognize and rectify issues like these. Patients entrust their health and wellbeing to you, and they deserve respect, clear communication, and efficient service in return. Your hospital needs to reevaluate its patient care procedures and policies, especially those related to the scheduling of appointments and communication of delays. It's crucial to remember that patients are people, not numbers on a chart, and deserve to be treated as such. We hope that our experience will prompt necessary changes and ensure that no other patient has to undergo such a frustrating and uncomfortable experience.

Don’t use J Lift - has the tendency to breakdown. - All staff are lovely though - Pharmacy department is the slowest expect wait times of 1-4hrs (note you can’t leave unless the pharmacy signs off on your medication, 1-4hrs to check meds 1-2hrs for them to process the medication) you’d think a hospital would be fast at this?

Excellent service , excellent staff. First time in a public hospital and we can't find fault in anything. Thank you so much to everyone at the hospital

I would like to thank the wonderful staff at the Footscray Hospital when I came to the emergency department on the 15th of August. I came in quite distressed with severe chest pains and they were just wonderful. From the lady who checked me in, the nurses and doctors were so comforting and supportive. I cannot thank them enough. As it turns out there was nothing seriously wrong with me. So a big THANK YOU to all. 🙏😊

Long waits for surgeries and wait times can take over an hour for a booked appointment. A Dr or two aren’t helpful but staff do their best with the pressure and demand they are under. I have been going to this hospital since birth. They are doing more renovations so it should more upgraded within the next few years. Apart from that staff and nurses are great. Cafes and plenty of food and coffee to grab whilst you wait.

This is the only hospital that I've been to that does not have any information pamphlets for whatever you are being treated for. (Not one single pamphlet in any of the departments.) Also, nurses and doctors each have different opinions on your care needs (plan). Each one gives different information regarding your treatment care plan. Patients end up so confused about what they are being treated for, as well as their care plan for when they go home. Some nurses are very rude and don't listen to the patient. Although there are some very lovely staff.

Had a bit of a wait but that's fine. I was looked after and the staff in theatre and all staff in dpu were really good to me. Thanks to all👍

Thank you to doctors and nurses who did my colonoscopy, there was bit of waiting time but very well looked after.

I just want to say how grateful I am to receive such great care from Doctor Paige Hudson.

I from bottom of my heart thank each and every nursing staff for their dedocation and hardwork amd care giving responsibilities hats off to u all words cant describe your sacrifices your ethics and care Thanyou very very much for you support gbu all

Trying to find out information about my father and no one answers the main phone

The visitor guide was absolutely fantastic. Such a great help when you arrive at hospital. He was proactive, polite and kind. Also thanks to the wonderful reception staff on level 2.

I would like to thank the staff in ICU for looking after my husband. He was very sick and they were wonderful. Thankfully he is on the way to recovery. Susan Butcher

better then sunshine hospital

Thanks for my surgery

Another life saving treatment by the amazing staff. Thank you!

Staff were really friendly and very helpful.

Thank you to Julie the traige nurse in emergency and Arthur the doctor in emergency for your great customer service tonight and not making my daughter and l wait for a very long time unnecessariy due to the number of ambulances coming in to a accident . And the advice provided . Very much appreciated .

GREAT

Very busy but actual caring drs the times my husband has been admitted the nurses are great

Aurora from the team of dieticians, Dr Jacobs and his team, and the amazing nurses, thank you for looking after my grandfather pre and post surgery. The goal was to maintain his ‘quality of life’ as much as possible, thankfully my grandfather is pain free. Although a cure wasn’t possible, we must take comfort that he is not in pain. It definitely felt like we counted as people, instead of feeling like another number... Thank you.

Very high wait time. I went to emergency around midnight and no treatment was given. I was feeling weak and vomiting out everything that I would eat. I expected immediate injection of fluids through drip but nothing. Gave me anti sickness and made me wait. Guess after how much wait the doctor saw me? 8 hours!!! I lied there with a severe headache and weakness all night !

I hate hospitals in general as you never get seen too many people always waiting to get in and so many doctors doing nothing hardly at all... But they still ended up fixing my issues in the end even if took ages to do so for small little things...

The wait times are a bit to long but staff are good

The ER refused to provide any medical services to friend of mine, who had broken hand as he didn't have the ABN number for his work place.

Very nice people working with high responsibility for what they doing

I have just completed my 3rd year Acute placement at Footscray hospital in ward 2 East. I had an amazing time throughout my placement. The staffs are so friendly and helpful. They have a great teamwork and the nurses are very caring for the patient. My preceptor was fabulous and super cool 😎! I look forward to be a part of that team one day 😇

The nurse I spoke to today was quite rude. I wanted to reschedule my mom's appointment due to the pandemic situation in VIC but I was treated as if we're trying to evade testing and live here illegally. I'm a permanent resident here with children yet my concerns over my family were lightly taken. This nurse, apparently the head of that section must learn to treat other human beings with dignity. Yes we are from poor countries, yes we're migrants but I'm NOT ashamed of it. We too have family and loved ones to protect during this time so please learn to empathise and speak to us with the right attitude. In our previous visit the Doctor and the nurses we met were fantastic. Hence I give 3 stars.

Never thought I’d leave a hospital feeling worse than when I went in. The first point of contact staff (security included) were amazing, as was my nurse, hence the second star. A short wait to get into a bed, but then had to wait three hours just to be told that I can’t be helped in any way and to go home and sleep it off… great thing for a doctor to tell a patient presenting with a mental health crisis and fresh self-harm… I’d been putting off presenting to an ED out of fear of this happening and well… here I am. I left in tears, feeling invalidated, unheard and more suicidal than when I went in. I was supposed to speak to the CATT team too but the doctor had me so distraught all I could do was leave.

Extremely bad management and health services provided by emergency team. They are saying from the evening 5:00 that doctor will see you but now it’s next day morning 5:00 am about to start. They are just giving Panadol and doing nothing here. Bleeding is continue but they do nothing. What does the emergency means if they don’t provide any services during emergency. Extremely worst health system in this hospital. Not providing accurate information just keep saying doctor will see you when he can . I can’t do anything. Totally worst. If the person is in heavy pain or happens anything the hospital not do anything what type of emergency team is that.

Wanted to say thank you to the amazing nurses and doctor that looked after me in emergency. They were so kind and reassuring and I felt safe and taken care of.

Couldn't visit due to COVID. But the staff at the front entrance are warm welcoming and friendly.

Thank you Jenny for my COVID jab at the Showgrounds - you were fantastic!!!

Monday 11th of the 2021. I called the ambulance because I was unable too move and I had severe pain in my back and leg the ambo guy's were great. I got to the Footscray Hospital about 11ish am I was in the waiting room for 7 houses I was told earlier no food or drink I had water with me so I took sips I had no food for 7 hours .I could not move and when i did OMG the pain.I finally got someone attention and they rushed and ask me what I needed he gave pain relief and then rushed away.I needed to go to the toilet and get some food. I was left in the waiting room I could not move. When I was finally called the first thing i asked to do is go to toilet with help. They took a number of xray asked me a number of question and told me what my xray says and then home no help to get to the car the pain was really bad. Carolyn Pletas

This Hospital is disgusting, the doctors and nurses have no communication, my father went in as a covid patient, six days later he is dying from it and he is so malnourished they don't care to change him, he has developed a bad rash, since day one they left him there not paying attention to him like he is trash or a waste of space. Beware and be careful if you go in as a covid patient they don't care, they will throw you in a room and let u die.

Worst service after 9:30am appointment still you have to wait more than 2 hrs. On phone they do t given our afternoon appointment disappointing 😡😡

My cat and I would like to recommend this Hospital and enjoyed our last stay.

I stayed overnight and it was good service I had X-rays and ultrasound

As per usual footscray Hospital don't know what they're doing my friend had gone in this morning via ambulance I've been told he's having an operation...they can't find his name anywhere footscray or sunshine she put me through to footscray who just hung up on me! Typical don't go to footscray you might not come out

Very poor service. Non compassionate and no understanding. Not even trying to help solve the problem.

I was in the Footscray hospital on the 18th of September. The nurse's and doctor's treated me really well. 🤗 Nothing was too much trouble. Five stars 🌟 🌟🌟🌟🌟 They were amazing!!

I just done my MRI and a nurse called Tommy looked after me he was so caring and explained everything well and so comforting.

One of the best hospitals from the staff and their respect for time and accurate deadlines there was no delay and they took great care of my baby

Very friendly staff, young lady at the front desk was very helpful with any queries I had. Hopefully I don’t have a reason to come back but if I do I know I’ll be well taken care of. Amanda

It was an amazing yesterday when I came to this hospital, The service was great.

First and last time using this hospital. Now I know why this is known as the worst hospital in Victoria, an absolute disgrace! They got my name and date of birth wrong after being told it 3 times then still got my date of birth wrong again then had the hide to have attitude about it. I am seeking legal advice over the privacy breeches

No empathy what so ever. I emailed the elective bookings department after they tried calling me, I explained my situation and told them I will wait for a reply back but they never replied. We need to fall on our knees at their beck and call , drop everything and do as you're told or else you miss the boat. I can't believe how bad the public system has become.

I had a terrible experience with them. Nursing staff and orderly were very insensitive and aggressive. Doctors and physiotherapists were good though.

Very busy place food was horrible for visitors very scattered and building works were in progress the staff f there were fantastic escp8 in CCU and ICU I couldn't fault them. Like all nurses ovsrwork3d and underpaid

MEDICAL NEGLIGENCE Is the only word to describe my families interaction with footscray hospital. My partner was admitted to FOOTSCRAY Hospital with acute stomach pains. Since being at the hospital they have breach there duty of care by giving her wrong dosage of her daily medication even after been told several times. This caused her current condition to escalate causing her to go into cardiac arrest and code blue called twice , further complicating her conditions. During this whole ordeal the hospital staff refuse to communicate or liaise with immediate family members about the patients current conditions. If I could give zero stars rating I would have . PLEASE BE AWARE OF THIS NEGLIGENT FOOTSCRAY HOSPITAL.

Staff were Active Caring & efficient. I felt safe in their professional hands. I got diagnosed & treatment on a busy Friday night. The staff were very compassionate, & listened. The staff were friendly, & worked effectively as a team. I am so glad the ambulance took me to FOOTSCRAY Hospital. I highly recommend this hospital from my experience THANKS SO MUCH TO ALL THE STAFF .

Big thank- you to Dr Sam urology reg . Your operation on my father in law 22/9/23 was a success. He became cather free & had a good quality of life. The aged care doctors need to follow your example. Lots of love, Catherine Aquilina.

my partner was taken into the ER on tuesday afternoon and spend all night and all morning wednesday there, the nurses were amazingly dutiful and took great care of both him and me. our nurse sarah went above and beyond for us and did her best to make us comfortable and keep him in the best condition possible at the time. i'm super thankful for all the nurses.

Thursday 8th December 9.30pm to 2.30 Janice the nurse in emergency was amazing. She was kind and caring and looked after my son who was having heart problems. Thank you so much Janice! The doctor was also lovely A kind Irish man Very helpful, answering all of our questions.