1/5 Abreez H. 1 year ago on Google
My
vacation
was
ruined
by
my
stay
at
the
hotel.
1.
The
hotel
was
advertised
as
a
4
star
hotel
on
agoda
but
it
is
far
from
it.
The
pictures
on
agoda
do
not
reflect
the
true
picture
of
the
hotel
and
hygiene
is
almost
criminal.
The
hotel
is
completely
dirty
and
worn
down,
also
there
were
cockroaches
everywhere
including
at
the
breakfast
buffet.
The
telephone
in
the
room
was
also
not
working
and
therefore
I
could
not
communicate
with
the
reception
downstairs.
2.
We
were
forced
to
stay
there
against
our
wishes
as
we
had
chosen
to
check
out
as
soon
as
we
checked
in
after
we
saw
the
state
of
the
hotel.
The
management
of
the
hotel
told
us
they
would
move
us
to
their
sister
hotel
(Savoy
Hotel)
free
of
charge
but
later
backtracked
on
the
offer
and
tried
to
get
us
to
pay
for
it.
Later
they
completely
ignored
us
and
gave
us
no
recourse
as
they
knew
we
could
not
afford
to
book
another
hotel
without
the
refund.
3.
There
were
parties
throughout
the
weekend,
making
it
very
hard
to
sleep.
Despite
numerous
complaints
from
multiple
guests,
the
party
was
allowed
to
carry
on.
4.
The
hotel
pool
was
very
dirty
and
rarely
cleaned.
The
sunbeds
surrounding
the
pool
are
always
reserved
and
hardly
available.
5.
The
food
served
for
breakfast
is
very
old
and
there
was
packaging
still
surrounding
the
bacon.
Something
as
basic
as
food
hygiene
should
be
followed
in
a
4
star
resort.
It
was
clear
that
the
management
does
not
care
when
there
are
cockroaches
roaming
around
the
buffet
station.
The
management
had
offered
to
comp
us
free
lunch
and
dinner
but
we
refused
as
there
was
no
way
anyone
should
be
eating
from
that
hotel.
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