3/5 JC 4 years ago on Google • 188 reviews
The
best
location,
views
and
beach
on
the
island!
An
amazing
hotel
in
the
middle
of
a
tropical
forest
on
one
of
the
nicest
beaches
in
the
world!
The
SPA
is
a
dream,
on
top
of
the
waves,
in
the
middle
of
the
forest,
open
to
hear
it
all
and
sense
what
you’ve
never
sensed
before...
in
a
SPA!
Can’t
say
enough
about
the
views
and
secluded
area
and
amazing
nature,
the
attached
pictures
speak
louder!
HOWEVER!
The
service
level
is
poor,
very
poor!
From
bad
maintenance
of
the
rooms,
slow
internet
connection,
to
buggies
never
coming
to
pick
you
from
your
villa,
to
toilets
not
working,
water
breakage,
in
room
dining
forgetting
things,
reception
staff
unreliable,
restaurant
staff
too
slow
and
unprofessional,
...
they
apologize
but
do
nothing
about
it...
The
hotel
manager
was
very
kind
and
did
her
best
to
relieve
us
in
different
ways,
she
knew
about
the
issues
and
seems
working
on
a
solution.
Would
I
go
there
again?
It
breaks
my
heart
to
say
NO
to
those
views,
beach
and
SPA,
but
as
long
as
the
service
level
doesn’t
improve,
I
believe
this
hotel
is
overpriced
for
what
you
pay
for,
precisely
when
it
comes
to
the
expected
service
from
a
5*
hotel.
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